the worst costumer service ever I bought their latest flagship the sedge (after the exploding note 7) after using for weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks oldmy advice dont buy anymore samsung product we have a lot of samsung product s,note 4, tabs s ,gear s (the note has a problem of freezing as well) [redacted]
- I purchased a new 4k tv model: UN55JU6500FXZC - This tv goes black after 2-seconds on start up but does not turn off - Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man times - Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information - I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-hoursI wait days for a response but only because I recall - They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up - I call Samsung X-XXX-XXX-XXXX for the 10th time going on months of back and forth nowNow I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-hours so he can gather information from the service departmentFrom there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a month warranty - At this point I just want my money back and I'll buy a LG 4k Tv [redacted]
For the most part great products so I guess that's why the customer service *** [redacted] If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service I believe that major global corporations should not be allowed to hid from their customers and not take responsibility Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention
the worst costumer service ever I bought their latest flagship the sedge (after the exploding note 7) after using for weeks it suddenly freezes constantly and have to sent it for repair come back a couple of weeks apparently mother board have been changed but the phone still freezing and worst it wont boot beyond the samsung logo,I asked for a replacement because they cant/didnt repair the phone but they said its not their policy to replace a faulty unit even if its just a few weeks oldmy advice dont buy anymore samsung product we have a lot of samsung product s,note 4, tabs s ,gear s (the note has a problem of freezing as well) [redacted]
- I purchased a new 4k tv model: UN55JU6500FXZC - This tv goes black after 2-seconds on start up but does not turn off - Contacted Samsung X-XXX-XXX-XXXX X-X times and they send a repair man times - Tv still broken, repairman insists its a firmware issue and is waiting for samsung for more information - I call Samsung X-XXX-XXX-XXXX and get directed to replace/refund department they insist on getting more information from their head office / Samsung IT guy and to wait 24-hoursI wait days for a response but only because I recall - They send me a quick fix repair in TV's settings and to turn a bunch of settings off, tv still blacking out on start up - I call Samsung X-XXX-XXX-XXXX for the 10th time going on months of back and forth nowNow I'm getting angry and lose my temper on the guy on the phone and he insists on getting more information and to wait another 24-hours so he can gather information from the service departmentFrom there he wants to let the repairman [redacted] Inch to do another repair for the 4th time because the previous repair has a month warranty - At this point I just want my money back and I'll buy a LG 4k Tv [redacted]
For the most part great products so I guess that's why the customer service *** [redacted] If I did it over I would never ever ever have purchased two high end cell phones cause they NEVER followed through on promotions and service I believe that major global corporations should not be allowed to hid from their customers and not take responsibility Before you purchase ANY Samsung item remember that the store its purchased is not the owner of the warranty but Samsung is and honoring it requires a legal intervention