Samuel's Jewelers

Thank you for the opportunity to respond to this complaintWe are saddened to hear that Ms [redacted] has lost her ringAs company we do not sell insurance coverage however we do sell Jewelry Service Plans that covers service that is needed to the merchandise such as repairing metal work, replacing diamonds etcIn regards to MsSarbostani’s desired settlement we feel as a company we have provided adequate information stating our service plan covers repairs or maintenance only and cannot remove any debt owedWe are unable to attach the supporting documentation to the response however a copy the service plan contract has been emailed to [email protected] Again, we appreciate the opportunity to response and should you have any additional questions please feel free to contact us at 1- [redacted] Thank you, Samuels Jewelers IncCustomer Service Department