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Samuels Jewelers

2914 Montopolis Dr Ste 200, Austin, Texas, United States, 78741-6412

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My wife and I bought a $10,000 diamond ring from Andrews Jewelers in Springfield Missouri. Since the ring was so expensive we bought the diamond guarantee along with the manufacturer guarantee for the ring. A couple months ago the center Diamond was lost out of the ring. We took it back to Andrews Jewelers and they sent the diamond ring to corporate to put a new diamond in the set. We just had the ring inspected weeks before Diamond fell out. When I received the ring my wife noticed a giant black spot in the center of the diamond ( with the naked eye) The diamond that we picked out for the set to had a small white inclusion that was able to be hidden by a prong. We took the ring back for a second time and told them. The manager at the Springfield location was rude to my wife told her that she's ignorant didn't know what she was talking about and that there is no black spec in the diamond and refused to look at it. We took a diamond ring two different jewelry store in the Springfield Mall have them look at it and they even told us to take it back and tell them to replace the diamond ring. When I took the ring back to Andrews they said they would send it to corporate several weeks later they told us that corporate would not replace the diamond. I am not looking for a fight all I'm wanting is for the diamond guarantee to replace the diamond that was lost with a diamond that is at the same standard as the one that we bought. The manager would not give us any other further information to contact any customer service through Anders Jewelers. He would not even give us the number to his regional manager. I would not send anybody to that location the customer service there is a joke and the manager was absolutely the most rudest person I've had to deal with when it comes to buying high-end jewelry.

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Description: Jewelers - Wholesale

Address: 2914 Montopolis Dr Ste 200, Austin, Texas, United States, 78741-6412

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+1 (417) 887-0294

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