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Samurai Solutions, LLC

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Samurai Solutions, LLC Reviews (1)

Our company hired Samurai Solutions to assist in transferring our phone system and internet connection to a new location. The experience with Joseph [redacted] was very disappointing. He didn't show up for appointments scheduled with contractors, he did not return phone calls he would tell us that he would be at our office at set times and would not show up or give a courtesy call to say he wasn't coming and would leave contractors waiting. Once our office moved our scanner was still not working and as of today I have not received any communication from him, I called his cell phone and for over a month his voicemail box is not set up so you can't leave him messages. We had our new phones installed on 2/22 and he was here for maybe an hour and said he was running back to his office and he would be back later, he never returned. He was also going to set up a training session with TDS for 2/24 and I found out that he did not notify TDS until 11:00 on the 24th to try and schedule the training. I sent emails telling him to call me and he never did. Very unprofessional and we certainly will never recommend him to anyone.

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