San Antonio Gastroenterology Associates

Complaint: [redacted] I am rejecting this response because: I have not received the refund that I am dueWhen I receive it in full, which from the letter from SAGA would seem to be forthcoming, I will accept the response Regards, [redacted]

Ms. ***, 0.2pt;">Thank you for allowing us the opportunity to respond to the above referenced case. After a complete review of this case we have concluded that there was a breakdown in communication and adherence to policy. We have therefore taken immediate action to correct this specific issue with a - positive outcome for the consumer. Please let me know if we can be of further assistance. Respectfully, [redacted] Business Office Manager San Antonio Gastroenterology Associates, PA

Dear Ms***; With reference to your letter regarding Ms***'s refund I am attaching the copies from the credit card companies showing where we have issued a refund In the amount of $TOTAL to Ms***The refunds had to be made to two different credit card companies, Just as the original charges were processedOne was thru our Zirmed Merchant for $145.50, and the other thru our Trust Commerce Merchant for $Each was processed on September 23, 2016, Ms*** may need to contact her bank to see why she has not received these creditsIf you have any further questions or concerns, please contact us

First, let me say that the doctor was terrificHowever, I am still wrangling with the office manager of the facility to get back the overpayment I madeI had a procedure done in late May, The staff told me my insurance was not going to pay anything so I signed agreements for installment payments to the doctor, the anesthesiologist, and the facilityThen in mid June, my insurance did, in fact, pay the entire amount of the three different chargesI immediately called and was able to have cancelled the agreements for the doctor and anesthesiologist; however, I was unable to get the facility fee agreement cancelled because they had to make sure that they received the paymentI am fine with that; however, I called back July and was told it would take - weeks to process the refundI was told they hadnt even started the process and would not have begun the process without this phone call! Four weeks later I called and the "computers were down." August I called and was to

On April 21, 2014, the Business Office attempted to speak with Mr*** regarding his
concernsI introduced the Financial Counselors in the room to try and assist him, He demanded that ***, the rep that he spoke with earlier, leave the room because she was "too stupid and could not explain things to him" or he would not discussHe accused us of "fraudulent billing because we refunded him, then continued to send bills to his wife"
We were unable to explain the scenario because he would not stop yelling repeatedly that he was going to get a lawyerHe continued to comment on how incompetent the staff is, and that he was not going to withdraw his complaint from the Revdex.com
Please find attached a copy of San Antonio Gastroenterology Associates patient receipt and a receipt for San Antonio Gastro Endo Center where they refunded him $on 11/19/
These are two separate entities with two different billings, one for professional services and the other for facilityThis is explained to all patients prior to procedures performed
We believe that we acted professionally, ethically, and in the best interest of our patient in attempting to explain this to Mr***, Please see below an email correspondence regarding Mr*** and the account that was send to me by our financial counselor
Currently the balance of his account is $and is currently past dueIf *** does not remit payment within days, he will be turned over to collections

Ms***, Thank you for allowing us the opportunity to respond to the above referenced caseAfter a complete review of this case we have concluded that there was a breakdown in communication and adherence to policyWe have therefore taken immediate action to correct this specific issue with a -
positive outcome for the consumerPlease let me know if we can be of further assistanceRespectfully, *** ** *** Business Office Manager San Antonio Gastroenterology Associates, PA

I had an office visit with Dr *** on 3/8/They
overcharged me for my visit, charging me $
My copay should have been $I paid on a
Flexible spending card which is audited as it is a government
programWhen I asked repeatedly over the past months for
them to reimburse me , they would notI had to pay My flexible spending
card the amount of $in order for them to not freeze my flexible spending account card
I've asked the manager, the doctor to address the issue because
***, ***, and *** in the office have not produced results , but as of yet (8/14/16), I
have not spoken to the manager or the physicianI was told by *** , that since Injad an appt after March (a colonoscopy) that they "hold" my refund, even though I paid my full copay for the colonoscopyThe last time I called they said the person in accounting, was "in and out" of the officeI still don't have my refund and it's August 15, 2016- months later, despite frequent calls

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is a response to your letter of August 17, regarding a refund to a credit card
" letter-spacing: -0.25pt;">A refund was made to the original credit card used, in the amount of $on August 16,

This is a response to your letter of August 17, 2016 regarding a refund to a credit card. A refund was made to the original credit card used, in the amount of $31.71 on August 16, 2016.

Thank you very much for your most recent patient inquiry.
Tahoma, sans-serif;">Please find attached a copy of the Patient Information sheet signed by Mr. [redacted]. The additional charges that he is concerned about is addressed in the third paragraph,
"I will be billed by San Antonio Gastroenterology Associates, and its agent for physician, pathology and anesthesia charges and by San Antonio Gastroenterology Endoscopy Center for the facility charges."
These financial disclosures are included in this document because at the time of scheduling, additional services/procedures such as biopsies and pathology cannot always be determined prior to the appointment. In Mr. [redacted]'s individual situation, the physician determined the need for a biopsy Which resulted in pathology charges. This is considered standard medical decision-making and best practices for our patients with the same medical scenario.
We offer payment plans to all patients that are reasonable and user-friendly.
If you have any additional questions or concerns, please do not hesitate to contact us at the number below.

Complaint: [redacted]
I am rejecting this response because: I have not received the refund that I am due. When I receive it in full, which from the letter from SAGA would seem to be forthcoming, I will accept the response.
Regards,
[redacted]

Ms. [redacted],
0.2pt;">Thank you for allowing us the opportunity to respond to the above referenced case. After a complete review of this case we have concluded that there was a breakdown in communication and adherence to policy. We have therefore taken immediate action to correct this specific issue with a - positive outcome for the consumer. Please let me know if we can be of further assistance. Respectfully, [redacted] Business Office Manager San Antonio Gastroenterology Associates, PA

Complaint: [redacted]
I am rejecting this response because:
The company was given my insurance information to verify benefits.  They told me how much it would cost.  I paid it.  My insurance paid them.  Now they want more.  A business should not be allowed to treat people this way.
Regards,
[redacted]