sans-serif; letter-spacing: -0.4pt;">February 2, 2016 Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Fax: (512) 445-2096 To whom it may concern: Please accept this as response to patient complaint entered on 1/19/2016, [redacted]. After reviewing the patient's record, I found that he called in on 1/15/2016 and requested prescription for over the counter medications to be submitted to pharmacy. Dr. [redacted] wrote a letter of medical necessity and faxed this over to the pharmacy on 1115/2016. The patient called back on 1/1812016 again requesting that prescriptions be sent to his pharmacy for over the counter medications. Dr. [redacted] reviewed patient's chart and needed more information on how the patient was taking medication so he could properly write the prescription. The patient was contacted on 1/19/2016 to ask for dosing schedule and the prescriptions were faxed to the pharmacy that same day. I contacted the pharmacy and confirmed that they received the prescriptions and the patient has picked them up. Please contact me if you require any additional information. Sincerely, [redacted] Chief Operating Officer
Complaint: [redacted]
I am rejecting this response because:
This response is inaccurate and displays the organization's poor customer service. I would like the tape transcript to be provided because as I recall, I asked for a physical. The woman said, "Do you want a full physical?" I asked her what that meant. She asked me what was wrong, and I said I just wanted a physical and mentioned a few other things. When I arrived at the appointment, the receptionist was rude. Called up the phone records that day, then said I was right, we should reschedule after some hesitation.
If there were questions about the response in text, someone should have followed up.
Regards,
[redacted]
sans-serif; letter-spacing: -0.4pt;">February 2, 2016 Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Fax: (512) 445-2096 To whom it may concern: Please accept this as response to patient complaint entered on 1/19/2016, [redacted]. After reviewing the patient's record, I found that he called in on 1/15/2016 and requested prescription for over the counter medications to be submitted to pharmacy. Dr. [redacted] wrote a letter of medical necessity and faxed this over to the pharmacy on 1115/2016. The patient called back on 1/1812016 again requesting that prescriptions be sent to his pharmacy for over the counter medications. Dr. [redacted] reviewed patient's chart and needed more information on how the patient was taking medication so he could properly write the prescription. The patient was contacted on 1/19/2016 to ask for dosing schedule and the prescriptions were faxed to the pharmacy that same day. I contacted the pharmacy and confirmed that they received the prescriptions and the patient has picked them up. Please contact me if you require any additional information. Sincerely, [redacted] Chief Operating Officer
Complaint: [redacted]
I am rejecting this response because:
This response is inaccurate and displays the organization's poor customer service. I would like the tape transcript to be provided because as I recall, I asked for a physical. The woman said, "Do you want a full physical?" I asked her what that meant. She asked me what was wrong, and I said I just wanted a physical and mentioned a few other things. When I arrived at the appointment, the receptionist was rude. Called up the phone records that day, then said I was right, we should reschedule after some hesitation.
If there were questions about the response in text, someone should have followed up.
Regards,
[redacted]