San Antonio Regional Hospital

Initial Business Response / [redacted] (1000, 14, 2016/03/14) */ We billed health insurance who paid and we applied the contract adjustment and billed patient for copayment, which she paidThen, health insurance retracted the payment and adjustment stating this was an auto accident and auto insurance, a third party payer, was responsibleThe balance due was then the patients responsibilityThe actions taken on the part of San Antonio were appropriate as directed by her insurance

Initial Business Response /* (1000, 19, 2016/05/16) */
SAN ANTONIO REGIONAL HOSPITAL
*Confidential*
This is in response to your letter dated XXXXX/requesting a formal response to the consumer's grievance regarding her visits to the Emergency Department
Ms*** expressed concerns
regarding the wait she experienced in our Emergency DepartmentWe sincerely apologize for Ms***' experience and any inconvenience this may have causedOur team has thoroughly reviewed Ms***' medical record and found that on her first visit, 10/25/Ms*** checked in at 10:22am and she spent a total time of hour and minutes from the time she walked in to the Emergency Department, seen by the physician, and her subsequent dischargeOn Ms***' second visit to the Emergency Department, she checked in on 10/25/at 16:and it was found that Ms*** spent a total of hours and minutes from the time she walked in to the department, evaluated by the physician, and the time Ms*** decided to leave without advising staff and receiving appropriate discharge instructions
Ms*** also expressed concerns regarding the status of her financial obligations and requested a waiver of her feesUpon a detailed review of our billing history of both of Ms***' accounts, we learned there were many conversations and opportunities provided to Ms***, including a self-pay discount and a charity application, which was not returned to Business ***Ms*** was also referred to the *** *** Department to document her dissatisfaction with the *** she received in the Emergency Department, which she refused,
Regrettably, the opportunities and solutions provided to Ms*** were not availedPlease be assured that all *** and family concerns are taken seriously and we appreciate the opportunity to review Ms***' concerns and respond

I am rejecting this response because:
This is insanitySan Antonio Hospital's response is analogous to letting an armed thug go free because the victim gave up his wallet at gunpointTo reiterate: I was making timely and regular payments to the thugs at San Antonio Hospital, as well as the handful of 3rd party entities they split the bill up betweenSan Antonio Hospital claims they made several attempts to contact me to advise me that my regular payments were not sufficient for themIn fact San Antonio Hospital uses an automated dialer system to call and harass people on the phone with an outbound recording that is largely unintelligibleNo human being EVER attempted to contact me to state that my regular payments were not to there liking.Instead, San Antonio Hospital, without warning or adequate notice, threw my small balance due to an outside, aggressive collection firm that threatened me repeatedly with ruination of my credit score, if I did not immediately pay the full amount due, with usurious interest accruing daily.San Antonio Hospital has the unmitigated GALL to declare to the Revdex.com that I "settled" my case by "paying the amount in full". NO San Antonio Hospitalyou ugly, aggressive thugsI got you off my back by CHARGING the balance due, on a CREDIT CARD!!! I did this under extreme duress and THREATS by your hired collection goons

This is in response to your letter dated 10/03/informing San Antonio Regional Hospital of the consumer's rejection of our response to his initial grievance regarding service issues and costs incurred. San Antonio Regional Hospital reached out to Mr*** on 10/13/and was pleased to learn he resolved his account by paying in full on 10/10/2017. Please be assured that we take all concerns reported to us very seriously, and we appreciate the opportunity to review our current practices to ensure we meet all applicable standards as required by lawIf I can be of further assistance feel free to contact me directly at ###-###-####

Initial Business Response /* (1000, 14, 2016/03/14) */
We billed health insurance who paid and we applied the contract adjustment and billed patient for copayment, which she paid. Then, health insurance retracted the payment and adjustment stating this was an auto accident and auto insurance, a...

third party payer, was responsible. The balance due was then the patients responsibility. The actions taken on the part of San Antonio were appropriate as directed by her insurance.

This is in response to your letter dated 09/19/2017 requesting a formal response to the consumer's grievance regarding service issues and costs incurred. Mr. [redacted] expressed concerns regarding the quality of care he received and the charges he incurred as a result. Mr. [redacted] presented to the...

Emergency Department on 08/19/2016 for evaluation or high blood pressure. We regret to have Mr. [redacted] dissatisfied with the services he received and felt our charges excessive, His concerns were fully evaluated by a multidisciplinary team at San Antonio Regional Hospital. The team found the care rendered and associated charges were appropriate for the patient's presenting symptoms and condition. We would like to assure you that our rates are within acceptable standards and competitive for similar services at comparable facilities in our area. After careful review of his account. we learned Mr. [redacted] did not provide health insurance information until 10/06/2016, After claims were submitted to the patient's insurance, we learned that the patient had a personal responsibility to pay $301. This amount is not based on the hospital's pricing; in fact, it is based on the patient's insurance coverage. Mr. [redacted] did not respond to our multiple attempts to reach him and resolve his account status. Subsequently, due to lack of communication from him, the account was transferred to an independent collection agency for further follow-up. On 09/18/2017, Mr. [redacted], called and expressed his dissatisfaction regarding his account being sent to collections. He was extremely upset and stated many obscene and profane things to our and collection agency's staff. Please be assured that we take all concerns reported to us very seriously, and we appreciate the opportunity to review our current practices to ensure we meet all applicable standards as required by law. If I can be of further assistance feel free to contact me directly at ###-###-####.