Account was reviewed on 8/22/2016 and the consumption was adjusted based on the customers concern. A credit of $13.03 was applied as well as a credit for the late fees of $87.91. Unfortunately the April and May bills were estimated causing the usage to bill on the June bill. However, the...
July bill indicated a correct read. Customer now has a credit of $13.03 and new customer has initiated service effective today.
On June 30, 2015 an emailed complaint was received from [redacted] in regards to the services being disconnected at the property located at [redacted] There was no payment received on May 29, 2015 as promised, a payment for the amount of $50.00 was received on June 9,...
2015 and as a result the water was disconnected. I contacted Ms. [redacted] and explained that payment arrangements were established with her on May 26, 2015 for payment of $100.00 to be made on May 29, 2015. Our records indicate that there was no payment received on May 29, 2015 as promised and as a result the water was disconnected. A $200 payment was made online June 30, 2015, the payment was verified, I set up payment arrangements for the remaining balance and a request was issued for the water service to be restored on June 30, 2015. We consider Ms. [redacted] to be a valued customer and have explained the importance of making sure that payments are made as per the arrangements established. Respectfully, [redacted]San Antonio Water SystemKey Account Coordinator[redacted] Office[redacted] Fax[redacted]@saws.org
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I called and spoke to Mr. [redacted] regarding his concerns and emailed him a copy of the neighborhood boundaries. I also let him know that his sewer charge will drop from $76.29 to approximately $16.91.
We apologize that there were two deposit bills sent out in error; the billing system here at the San Antonio Water System was upgraded in December 2013 and we are working to correct these type of unfortunate occurrences.There is no deposit due, the account balance is currently $0 and when the first month's bill generates for the account the $25.00 activation fee which is automatically system debited will be credited accordingly. Please let us know if the customer has any other questions or concerns. Respectfully,[redacted]San Antonio Water System[redacted](210) [redacted] (Office)(210) [redacted] (Fax)
Complaint: [redacted]
I am rejecting this response because: I did not get a response as to why for 4 months last year I had 4 bills exactly the same.
Sep-Dec 2014 were all 64.05. Then I called in the apron bc our bill became more than that and the credited me all summer. Then it became high again?! My bill should remain fairly consistent since my water usage is about the same every month. We only have 2 people living in the residence and work so we don't use very much water. There is no leak. I cover the meter with dirt and it doesn't seem to ever be cleaned off as if someone looked at the meter. My neighbors meter was reading 79 the day they came and checked so maybe they looked the the wrong one.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The Storm water fee is regulated by the City of San Antonio. SAWS just charges the customer's for the City. At this time SAWS is waiting for the City of San Antonio's approval to make the change to this account. Customer has been contacted and we have explained the...
Unfortunately we are unable to change or credit the rates that were established by the City of San Antonio and that are written in the City Ordinance Chapter 34.
Complaint: [redacted]
I am rejecting this response because:I provided very specific questions to the business and yet responses were very general. Specifically, about the last 3 months having a bill which were exactly the same amount. Either its the greatest coincidence in the history of a customer or SAWS is not reading the meter. Also asked to address any of the issues with employees not performing their duties. This was not answered. Additionally, expect all water bills over $60 to be rectified with a refund of the difference. The consumption of water at this address has proven the consistency usage for 4 people but doesn't reflect in the billing. There are at least 3 bills over $93 on Aug 2014, Nov 2014, and Feb 2015 not included unpaid balances carried over. My expected outcome would be at a minimum at least $160 in refunds and consistent water meter reading with specific answers to specific questions first identified. I have previously sent an email in 2014, but there was never a response and this is why the need to contact the Revdex.com. Additionally, future meter reads will be closely monitored and accurately read by myself.
Regards,
[redacted]
Customer is inquiring on previous account which was listed under a different name. Previous customer did have a leak, a courtesy adjustment was applied on 8/23/2016 for a sprinkler repair. Credit of $122.32 was applied for 25% of the water loss for two months.
Account was reviewed on 8/22/2016 and the consumption was adjusted based on the customers concern. A credit of $13.03 was applied as well as a credit for the late fees of $87.91. Unfortunately the April and May bills were estimated causing the usage to bill on the June bill. However, the...
July bill indicated a correct read. Customer now has a credit of $13.03 and new customer has initiated service effective today.
On June 30, 2015 an emailed complaint was received from [redacted] in regards to the services being disconnected at the property located at [redacted] There was no payment received on May 29, 2015 as promised, a payment for the amount of $50.00 was received on June 9,...
2015 and as a result the water was disconnected. I contacted Ms. [redacted] and explained that payment arrangements were established with her on May 26, 2015 for payment of $100.00 to be made on May 29, 2015. Our records indicate that there was no payment received on May 29, 2015 as promised and as a result the water was disconnected. A $200 payment was made online June 30, 2015, the payment was verified, I set up payment arrangements for the remaining balance and a request was issued for the water service to be restored on June 30, 2015. We consider Ms. [redacted] to be a valued customer and have explained the importance of making sure that payments are made as per the arrangements established. Respectfully, [redacted]San Antonio Water SystemKey Account Coordinator[redacted] Office[redacted] Fax[redacted]@saws.org
Complaint: [redacted]
I am rejecting this response because: The credit is not posted onto our account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I called and spoke to Mr. [redacted] regarding his concerns and emailed him a copy of the neighborhood boundaries. I also let him know that his sewer charge will drop from $76.29 to approximately $16.91.
We apologize that there were two deposit bills sent out in error; the billing system here at the San Antonio Water System was upgraded in December 2013 and we are working to correct these type of unfortunate occurrences.There is no deposit due, the account balance is currently $0 and when the first month's bill generates for the account the $25.00 activation fee which is automatically system debited will be credited accordingly. Please let us know if the customer has any other questions or concerns. Respectfully,[redacted]San Antonio Water System[redacted](210) [redacted] (Office)(210) [redacted] (Fax)
Ms. [redacted]'s complaint was forwarded to a service center manager for investigation and to contact customer.
Can you please provide me with the customers full name, account number and or service address.
Complaint: [redacted]
I am rejecting this response because: I did not get a response as to why for 4 months last year I had 4 bills exactly the same.
Sep-Dec 2014 were all 64.05. Then I called in the apron bc our bill became more than that and the credited me all summer. Then it became high again?! My bill should remain fairly consistent since my water usage is about the same every month. We only have 2 people living in the residence and work so we don't use very much water. There is no leak. I cover the meter with dirt and it doesn't seem to ever be cleaned off as if someone looked at the meter. My neighbors meter was reading 79 the day they came and checked so maybe they looked the the wrong one.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The Storm water fee is regulated by the City of San Antonio. SAWS just charges the customer's for the City. At this time SAWS is waiting for the City of San Antonio's approval to make the change to this account. Customer has been contacted and we have explained the...
process. Customer was satisfied with explanation.
Complaint: [redacted]
I am rejecting this response because: I was lied to from the beginning of what I was to be charge.
Regards,
[redacted]
Unfortunately we are unable to change or credit the rates that were established by the City of San Antonio and that are written in the City Ordinance Chapter 34.
Complaint: [redacted]
I am rejecting this response because:I provided very specific questions to the business and yet responses were very general. Specifically, about the last 3 months having a bill which were exactly the same amount. Either its the greatest coincidence in the history of a customer or SAWS is not reading the meter. Also asked to address any of the issues with employees not performing their duties. This was not answered. Additionally, expect all water bills over $60 to be rectified with a refund of the difference. The consumption of water at this address has proven the consistency usage for 4 people but doesn't reflect in the billing. There are at least 3 bills over $93 on Aug 2014, Nov 2014, and Feb 2015 not included unpaid balances carried over. My expected outcome would be at a minimum at least $160 in refunds and consistent water meter reading with specific answers to specific questions first identified. I have previously sent an email in 2014, but there was never a response and this is why the need to contact the Revdex.com. Additionally, future meter reads will be closely monitored and accurately read by myself.
Regards,
[redacted]
Customer is inquiring on previous account which was listed under a different name. Previous customer did have a leak, a courtesy adjustment was applied on 8/23/2016 for a sprinkler repair. Credit of $122.32 was applied for 25% of the water loss for two months.