Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ Contact Name and Title: [redacted] A [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: ***@sbac.com My apology for any confusionGentleman said he did price shop to have a disabled car towed off the freeway to SFWhen he called our after hours answering service the operator did not follow policy, guessed at a price quote which was incorrectOur on site shift supervisor [redacted] was going off duty heard the radio transmission, and immediately called the customer, apologized for the mistake, gave a correct quote (standard price quote) and offed to have a truck on site in -10- minutesCustomer agreed to the price (same price charged on invoice)We had a truck on scene with the customer in -18- minutes from the time of initial call to answering serviceIt was the customers decision to accept our price when he talked to our supervisor over the phoneHe said we weren't the cheapest but he liked the fast service and accepted the price quoteWe have professional, trained drivers on the road hours per day days per weekWe have been rendering service for over years to the communityThe gentleman had the opportunity to choose another firm that could not deliver the same level of service for a cheaper price, he chose SBAC and a reasonable price Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1) If customer service make mistake this is company responsibility to train them correctly 2) [redacted] call us back in minutes after we received information tow track on the way not right away, he represent himself as dispatcher not as supervisor 3) he was not offer car in minutes, he was very root and let us know either you going to pay price I give you or you need to look for another service he will canceled out our reservation This company haze already way to much complains on yelp, they playing game with the customers We like to have credit back or we need to know where to file investigation against this business Final Business Response / [redacted] (1000, 18, 2015/12/24) */ I trust you will be able to post this properly as our response to [redacted] 's rebuttal, thank you in advanceSorry for technical issues on our earlier response through your online program The good news is that [redacted] finally admitted the fact that our Supervisor/Dispatcher [redacted] give him a quote for a tow on the freeway to his requested drop location, he accepted it and that is what we charged himHe is still questioning service time line, but he has the receipt for services rendered that records on scene time by our driver plus the time stamp from the answering serviceFacts are simple, [redacted] admitted calling around looking for a low price for a towApparently we were not the lowest but we offered fast service at a stated priceTo ask for a refund/discount after the fact is not reasonable or acceptable to all of our other customers [redacted] 's quoted price was given over the phone before we went in route; he accepted it SBAC prides itself on its customer serviceOur customers may not always be happy with the circumstances they find themselves in, we understand that and do our best to offer solutions that mitigate their problem Kind Regards, [redacted] Final Consumer Response / [redacted] (3000, 20, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is none professional service and all information was provide to us is not correct.We like to get reimbursement.Please check on yelp and google plus how many complains this company have already
Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ Contact Name and Title: [redacted] A [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: ***@sbac.com My apology for any confusionGentleman said he did price shop to have a disabled car towed off the freeway to SFWhen he called our after hours answering service the operator did not follow policy, guessed at a price quote which was incorrectOur on site shift supervisor [redacted] was going off duty heard the radio transmission, and immediately called the customer, apologized for the mistake, gave a correct quote (standard price quote) and offed to have a truck on site in -10- minutesCustomer agreed to the price (same price charged on invoice)We had a truck on scene with the customer in -18- minutes from the time of initial call to answering serviceIt was the customers decision to accept our price when he talked to our supervisor over the phoneHe said we weren't the cheapest but he liked the fast service and accepted the price quoteWe have professional, trained drivers on the road hours per day days per weekWe have been rendering service for over years to the communityThe gentleman had the opportunity to choose another firm that could not deliver the same level of service for a cheaper price, he chose SBAC and a reasonable price Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1) If customer service make mistake this is company responsibility to train them correctly 2) [redacted] call us back in minutes after we received information tow track on the way not right away, he represent himself as dispatcher not as supervisor 3) he was not offer car in minutes, he was very root and let us know either you going to pay price I give you or you need to look for another service he will canceled out our reservation This company haze already way to much complains on yelp, they playing game with the customers We like to have credit back or we need to know where to file investigation against this business Final Business Response / [redacted] (1000, 18, 2015/12/24) */ I trust you will be able to post this properly as our response to [redacted] 's rebuttal, thank you in advanceSorry for technical issues on our earlier response through your online program The good news is that [redacted] finally admitted the fact that our Supervisor/Dispatcher [redacted] give him a quote for a tow on the freeway to his requested drop location, he accepted it and that is what we charged himHe is still questioning service time line, but he has the receipt for services rendered that records on scene time by our driver plus the time stamp from the answering serviceFacts are simple, [redacted] admitted calling around looking for a low price for a towApparently we were not the lowest but we offered fast service at a stated priceTo ask for a refund/discount after the fact is not reasonable or acceptable to all of our other customers [redacted] 's quoted price was given over the phone before we went in route; he accepted it SBAC prides itself on its customer serviceOur customers may not always be happy with the circumstances they find themselves in, we understand that and do our best to offer solutions that mitigate their problem Kind Regards, [redacted] Final Consumer Response / [redacted] (3000, 20, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is none professional service and all information was provide to us is not correct.We like to get reimbursement.Please check on yelp and google plus how many complains this company have already