San Diego Airport Transfers

The Customer made a reservation at Monday 27 Jan 2014 to schedule pick up from [redacted] to San Diego Airport for the date of : Fev 04 at 5:20 AM, we send her a confirmation # [redacted], The next email , she is asking to confirm with here the date, time and the rate, 
Our charge from La Jolla toSD airport is $ 45.00, . We send a driver for Fev 04 to pick her up at 5: 20 AM, She layer to the driver and ask him to took her to the hospital, even she didn't know the name of the hospital, the driver told her, they will a charge for full price of $45.00, The driver called the office early in morning to get some discount, The company charge here $39.00
Our policy ; She should call us before pick up time and date to cancel the reservation # [redacted], and made a other reservation for the trip from her home to the hospital
See attach document as microsoft world
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
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There is nothing on the website about a cancellation policy. Even the confirmation email didn't have a time listed, nor anything about what to do in case of a cancellation. I am also having trouble understanding what the response says due to grammar and spelling issues. In addition, I still don't understand why I was sent a limo service when I contacted a taxi company. I expected a taxi and was not given one, and charging me for a predetermined limo ride was deceptive trickery. 
Regards,
[redacted]

Review: This company calls itself a taxi service, but it is actually a limo service. I had reserved a "taxi" (so I thought) for a trip to the airport. Unfortunately that morning I experienced some serious cardiac health issues just as the driver was supposed to arrive. Knowing I shouldn't get behind the wheel of a car, I decided the taxi should take me to the hospital instead. However, when I told the driver this, he was very angry that I changed locations, and blamed me for this. He didn't care that I was very ill. He then didn't know where any of the hospitals were located. Finally, he charged me what I would have been charged if he had taken me to the airport instead of what I should have been charged for the short trip to the hospital. He kept telling me "we're a limo service," but how was I supposed to know that when I hired a taxi service?Desired Settlement: I would like either a full refund or to be charged for the distance that was actually driven.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There is nothing on the website about a cancellation policy. Even the confirmation email didn't have a time listed, nor anything about what to do in case of a cancellation. I am also having trouble understanding what the response says due to grammar and spelling issues. In addition, I still don't understand why I was sent a limo service when I contacted a taxi company. I expected a taxi and was not given one, and charging me for a predetermined limo ride was deceptive trickery.

Regards,

Business

Response:

The Customer made a reservation at Monday 27 Jan 2014 to schedule pick up from [redacted] to San Diego Airport for the date of : Fev 04 at 5:20 AM, we send her a confirmation # [redacted], The next email , she is asking to confirm with here the date, time and the rate,

Our charge from La Jolla toSD airport is $ 45.00, . We send a driver for Fev 04 to pick her up at 5: 20 AM, She layer to the driver and ask him to took her to the hospital, even she didn't know the name of the hospital, the driver told her, they will a charge for full price of $45.00, The driver called the office early in morning to get some discount, The company charge here $39.00

Our policy ; She should call us before pick up time and date to cancel the reservation # [redacted], and made a other reservation for the trip from her home to the hospital