San Diego Auto Body & Paint

This is my first review on Revdex.com, and I feel obligated to because of my terrible experience getting my car fixed here SDABnPI am very objective with my review as I know how important reviews are and its impact on a businessSee below for detailed reason why my experience was a ONE STARand SDABnP was cheaper by approx dollars, both of which promised one week for completion Pro: - Liz (lady at the front desk) is polite and courteous - My car looks flawless (from out side) now Cons (reason for star deduction: ONE- They took exactly days to get my car back to me (so I had to pay a rental car extra days beyond what SDABnP originally promised business daydays x dollar per day = $I had to pay additional due to the delay) ---Star deduction TWO- I had to proactively call SDABnP to find out latest status and each time a different reason for additional delay (sorry we are waiting on couple parts to arrive, we put it together but your car won't start, see point FOUR...etc) ---Star deduction THREE- They charge me extra to put in a new starter But my car starter was good because Liz actually started my car and drove the car from parking into their garage yard on the day I dropped off my car ---1/star deduction FOUR- On 29th I went to pick up my car, I saw a crack (approx cm long) on the windshield They argued that the crack was already there, then I had to show them the pictures I took on day one just outside their office to prove the windshield had absolutely no crack to begin with So they finally agreed to replace the windshield without charge ---star deduction FIVE- My car had a full tank of gas when I dropped off my car, but was only half full on day of pick up---1/star deduction SIX- The interior of my car including hand rest and rear seating area and driver side seat was soiled My dad hand washes my car twice weekly so it is always clean as if coming from car dealership---1/star deduction While my experience appears different than many other reviews here, I want to stress that each word above is true and come straight out of my heart and actual experience In conclusion, if you have an extra car and don't mind the possibility of extended delay in having your car back, then by all means you can try having your car fixed here at SDABnP Just make sure you take good pictures of your car to protect yourself from having to pay for additional damages during the repair process One week after leaving the above review on yelp, the owner contacted me, offering me dollars to remove my honest review so that their business is not impacted I also want to add that the replacement windshield is an off brand one, instead of the Honda genuine windshield I had before which was of better quality in terms of transparency and durability It already has a minor chip/crack since installation

This is my first review on Revdex.com, and I feel obligated to because of my terrible experience getting my car fixed here SDABnP. I am very objective with my review as I know how important reviews are and its impact on a business. See below for detailed reason why my experience was a ONE STAR.
Background: My honda was in a minor head on collision with a parked SUV inside my apartment complex just after returning from costco gas station. It needed bumper, and one side fender and headlight replacement. The car can still start and still drivable. I obtained two quotes and SDABnP was cheaper by approx 100 dollars, both of which promised one week for completion.

Pro: - Liz (lady at the front desk) is polite and courteous
- My car looks flawless (from out side) now.

Cons (reason for star deduction:
ONE- They took exactly 30 days to get my car back to me (so I had to pay a rental car extra 20 days beyond what SDABnP originally promised 7 business day...20 days x 40 dollar per day = $800 I had to pay additional due to the delay) ---1 Star deduction
TWO- I had to proactively call SDABnP to find out latest status and each time a different reason for additional delay (1. sorry we are waiting on couple parts to arrive, 2. we put it together but your car won't start, 3. see point FOUR...etc) ---1 Star deduction
THREE- They charge me extra to put in a new starter. But my car starter was good because Liz actually started my car and drove the car from parking into their garage yard on the day I dropped off my car. ---1/2 star deduction
FOUR- On 29th I went to pick up my car, I saw a crack (approx 8 cm long) on the windshield. They argued that the crack was already there, then I had to show them the pictures I took on day one just outside their office to prove the windshield had absolutely no crack to begin with. So they finally agreed to replace the windshield without charge ---1 star deduction.
FIVE- My car had a full tank of gas when I dropped off my car, but was only half full on day of pick up. ---1/2 star deduction
SIX- The interior of my car including hand rest and rear seating area and driver side seat was soiled. My dad hand washes my car twice weekly so it is always clean as if coming from car dealership. ---1/4 star deduction

While my experience appears different than many other reviews here, I want to stress that each word above is true and come straight out of my heart and actual experience.

In conclusion, if you have an extra car and don't mind the possibility of extended delay in having your car back, then by all means you can try having your car fixed here at SDABnP. Just make sure you take good pictures of your car to protect yourself from having to pay for additional damages during the repair process.

One week after leaving the above review on yelp, the owner contacted me, offering me 300 dollars to remove my honest review so that their business is not impacted. I also want to add that the replacement windshield is an off brand one, instead of the Honda genuine windshield I had before which was of better quality in terms of transparency and durability. It already has a minor chip/crack since installation.