San Diego Bay Marine Inc

He's right I'm wrong I will take care of it

I filed a complaint with the Revdex.com against this business in November which was investigated and closed based on their responseHowever, they have made zero effort to take care of anything! Here's the original complaint: My wife and I were moving from San Diego to FloridaWe hired this company to do work on our boat and trailer to get it ready to shipI paid in advance on more than one occasion, *** insisted on being paid cashWhen the shippers showed to pick up our boat, it wasn't thereI contacted *** who told me that the boat wasn't ready and it was in east countyI put him in touch with the shippers to work it outThe next day *** calls telling me the shipping people didn't know what they're doing and really frustrated but he handed the boat over to the shippers and it was on its wayThe next day the shippers called to let me know the trailer lost a wheel and they need to replace the axle and wheel for $I already paid *** $to go through the entire trailer and replace all of the brakes and other things that he said it neededWhen the boat arrived it was immediately noticeable something was wrongI paid *** to work on the engine of the boat, add led lights on the interior, and add underwater led lightsthen clean the boat and shrink wrap it for shipmentThe shrink wrap looked like a tarp had been placed over the boatIt wasn't tight in any area and in several areas it had been duct taped to the boat! I went around the boat looking for the underwater lights and didn't see anyI knew right away something was very wrongWe cut the shrink wrap off right away to see what else was wrongWe packed some things on the boat for shipping that were big items that we didn't want to ship in our containerMy wife's beach cruiser bike and a segwayAs soon as we looked in the boat we noticed her bike was missing and every one of our interior cushions were ruinedOne of them was spray painted to try and hide the damageWe also realized none of the work had been completed and one of our batteries was missingI sent a text to *** asking what happenedHe replied apologizing, said he had a nervous breakdown and saying he would send a refund.I want to be refunded all of the money that I paid ***I also want him to be responsible for the trailer repairs as well as pay for a new bike for my wife, a new battery, and all costs involved in recovering the interior cushionsI have a text from him agreeing to send me a refund but he hasn't made any attempt to settle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company responded: "He's right I'm wrong I will take care of it"
As mentioned in my previous comments, I have lost all faith in the company to honor their agreements/commitmentsI have attached to following:
check.pdf - the check I wrote to the company, after a verbal estimate, prior to the work being performedsdpd.pdf - the accident report and two incident reports from San Diego Police Departmentemail_chain*.pdf - the emails I've exchanged with the companyInvoice_1047_from_San_Diego_Bay_Marine.pdf - the invoice I received from the company after several requests; it lists all the work that was performed, yet the amount is approximately half of what I paid up front
demand_for_payment.pdf - Formal demand for payment, dated June I know the company received $4,from the insurance company around the end of MayAs documented in email_chain_3.pdf, on June 10, the company agreed to settle with me for $1,(which is more than fair, in my opinion)To date, the company has failed to honor the agreementIf the company does not honor their agreement to pay me $1,000, I will have no choice but to proceed with legal action
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business "offer":
This complaint is unwarranted True the costumers boat received damages wile on OUR trailer in our custodyThis gentleman has no idea how busy we are in the spring and summer months and when we contacted him to haul his boat out he said it was too late and he just wanted the moneyThat's not how we nor insurance company's workWhen an insurance company pays Us out for damages it is our responsibility to FIX the boat not issue cashWe may choose to pay him what he's asking for provided he signs off on a liability form other then that he has been extremely rude, has used a lot of profanity and has made allegations' of the competency of this company and our attorneys are looking into the financial damages to the company to see if a lawsuit is required in this matter
My response:
The business says "when we contacted him to haul his boat out he said it was too late..." In fact, on three separate occasions I contacted the business and arranged to have my boat hauled out at an agreed upon date/timeOn each of those occasions the business was a complete no-show, no-call: I did not hear from them at allAfter the third missed appointment, I called the businessIn that conversation, I did use profanity because I was extremely upset at being *completely ignored* for a third timeAdditionally, I informed the business owner that, due to the missed commitments, I no longer have faith in them to meet their obligationsIn a follow up conversation that same day (June 10, 2014), the business verbally agreed to settle the matter by paying me $1,cash (with no stipulation of a "liability form")As of today (June 23, 2014), the business has failed to honor that agreement
Regarding the business's assessment of "how insurance company's work," at the time of the accident the business owner told me he was going to file an inflated claim with the insurance company and split the proceeds with me; I have written proof
Regarding the "competency of this company," I have written proof they could not provide an invoice without me telling them what was done to my boatWhen they did provide an invoice, which did list all the services performed, it was for half the amount which I paid them up front
Lastly, "how busy we are" is no excuse for completely missing three scheduled appointments
Regards,
*** ***

This complaint is warranted they will be receiving a refund IV
explained in detail what had happed. There were a number of things that came
into play. We were attempting to work...

with                                      ...⇄ (Second
Chance Program) a state funded program to give felons’ a second chance at a job
and well that didn’t work out to well. The engine was fixed along with the
Led's installed. I had no idea
There bike was stored on the boat and taken off the boat
along with the Segway end tables etc. everything got back on the boat except
the bike. I was only told about the bike 2 days ago and since then it has been
recovered it’s been in our storage all along and we will ship it to them as
soon as I have a shipping address. I have pictures of the boat after shrink wrapping
and it had NO duct tape on it and was tight when it left here. If the shippers
cut into it then duck taped it back up? No one knows but all I have to say is
that it didn’t leave here that way. [redacted] and his wife have been awesome
customers and I feel bad for this inconvenience true underwater light didn’t
get installed and true the trailer wasn’t finished I was told rather lied to by
bad employees that is was complete those employees also stole from us all the
parts for his boat and trailer our work truck parts moneys and about 5,000 in
inventory. They obviously do not work for us any longer and there is an ongoing
investigation on the thefts.
[redacted]’s bike will be returned, moneys for the underwater
light and trailer will be refunded and something for their inconvenience

The customer [redacted] will be sued for the amount due . The customer will also be responsible for any and all moneys, jobs or projected earnings as a result of his public posts to witch could potently hurt our company.
It is fact through several attorneys that this customer is in the wrong and does in fact owe the moneys to our company. It is also fact that our law firm is also looking in to fraud charges in connection with the insurance company and the release he has signed. I will cut copy and paste the settlement agreement between [redacted] and our insurance company to satisfy any doubt .You will see that the customer was plainly told in writing the way the insurance company wanted and instructed him to disperse the funds granted to him. Of course he failed to pay our company there for we halted work from the first contract. This clearly states NOTHING from the first contract should be attributed to this contract and settlement. We have tried many [redacted]es to resolve this and complete the original contract but the customer refused to pay the second one and wanted to change plans to upgrade at our expense. Further more we are asking for a retraction to these false allegations         [redacted]
 
 

[redacted] | [redacted] v. San Diego Bay Marine | Incident of January 29, 2014
 
 

[redacted] Dear [redacted], I am writing in regard to settlement of the damage claim in connection with the January 29, 2014 launching of “Margaritaville”. Based on my calculation, a total of approximately $40,407
To
[redacted].com
CC
Me

 
Mar 12

Dear [redacted],
 
I am writing in regard to settlement of the damage claim in connection with the January 29, 2014 launching of “Margaritaville”. 
 
Based on my calculation, a total of approximately $40,407.53 has been invoiced on this project.  You have advised me that you have paid a total of $21,750.00. 
 
I have created the attached Excel Spreadsheet to help you review the calculations.  In Summary, San Diego Bay Marine, Inc.’s invoice 10017 was revised many [redacted]es throughout the course of the initial repairs.  I have followed up with [redacted] and he confirms that this invoice was related to initial work that was done on the boat, and therefore not related to the incident damage.  I have deleted all of the duplicate charges from Driscoll which are reflected on San Diego Bay Marine, Inc.’s invoices.  Nothing from invoice 10017 should be attributed to the incident.
 
I have agreed to include a portion of Driscoll’s charges to the incident.  This includes a single haul/launch fee, washing the bottom, and 27 lay days at $110/day (1-29 to 2-24), and antifouling.  I am rejecting charges for forklifting the motor and the $839.29 for “other materials to [redacted]”.  [redacted] confirmed that the “other materials” were related to the initial work. 
 
According to [redacted], invoice 10023 reflects the work he believes was required to repair issues related to the January 29, 2014 launching.  The review process was extremely challenging for the items claimed on this invoice.  Work was rushed and much of the claimed damage to the hull had been covered by press-board and the ribs had been “sistered” prior to arrival of our surveyor.  (Our surveyor attended one day after we were notified of the claim.)  Nevertheless, out of an abundance of good faith, I have allocated every charge to the claim, except for the duplicate charge for lay days. 
 
In Summary, I will agree to allocate $6,434.00 of the Driscoll Es[redacted]ate (35595) and $13,059.84 of San Diego Bay Marine, Inc.’s Es[redacted]ate (10023) to this claim, for a total of $19,493.84.  Assuming you agree with this allocation, please sign/date and return the attached release to my attention. 
 
In addition, you have three options for payment:
 
1.       Check payable solely to [redacted].  You and [redacted] will be responsible to arrange transferring of funds to [redacted].
2.       Check payable to both [redacted] and San Diego Bay Marine, Inc.  You can endorse the check and give it to [redacted].
3.       Check payable solely to San Diego Bay Marine, Inc. 
 
Please advise me as to which option (1, 2, or 3) you would prefer.
 
Sincerely, 
 
[redacted] | Claim Professional | Ocean Marine
Travelers
1501 4th Avenue | Suite 1000  
Seattle, WA 98101
[redacted]   [redacted]

This complaint is unwarranted   True the costumers boat received damages wile on OUR trailer in our custody. This gentleman has no idea how busy we are in the spring and summer months and when we contacted him to haul his boat out he said it was too late and he just wanted the money....

That's not how we nor insurance company's work. When an insurance company pays Us out for damages it is our responsibility to FIX the boat not issue cash. We may choose to pay him what he's asking for provided he signs off on a liability form other then that he has been extremely rude, has used a lot of profanity and has made allegations' of the competency of this company and our attorneys are looking into the financial damages to the company to see if a lawsuit is required in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Mr [redacted] id just trying to keep insurance moneys that don't belong to him. The fact  is he is being sueds at this [redacted]e