San Diego County Credit Union

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and even though their letter is not accurate they have given me the money that was promised in the offer so I am satisfiedThey know that their offer system was broken and they were trying to place the blame anywhere but on their shouldersThey said an additional payment of (this was to cover additional insurance I added to my plan and was not a monthly payment) was some sort of issue even though I had made payments over since activating the offer and trying to get the monies owedThe only thing that got them to acknowledge this was the Revdex.com Regards, [redacted]

Good morning, Please see the attached response letter to complaint # [redacted] Thank you, [redacted] San Diego County Credit Union October 24, *** *** [redacted] *** San Diego, CA Re: Revdex.com Consumer Complaint # [redacted] Dear Mr***, This letter is written in response to the correspondence received from the Revdex.com in reference to your consumer complaint regarding San Diego County Credit Union (SDCCU) As per our telephone conversation, merchants participating in our payback reward program will post the reward redemption to your account approximately to days after your qualified non-PIN transactionOur research indicated that all earned rewards have been or will be posted to your account according to the terms of this program and that the program is functioning as intended Should you have any further questions regarding this matter, please feel free to contact me at 858-597-We thank you for your membership at San Diego County Credit Union and appreciate the opportunity to be of service to you Sincerely, [redacted] SVP Operations and Card Services

I am satisfied with the result of the phone conversation with the bank representativeWhile we did not specifically address the issues from the past that involved the same complaint, the recent issue is resolved and I have a better understanding of their rewards program over all

We are in receipt of your complaint filed with the Revdex.comI haveattempted to reach you by phone to discuss this matter with you but have not yetreceived a return call.Thank you for bringing this matter to our attentionWe will review your concerns aspresentedIn the meantime, the seven charges have been refunded to your account asrequestedThe first refund was completed January 6, and the remaining six wererefunded to your account on March 20, We apologize for any convenience thismay have caused.We appreciate your business and look forward to assisting you with all your financialneedsShould you have any further questions, please feel free to contact me at (877)732-x ***.Sincerely, [redacted] Senior Vice President

Good afternoon, Please see the attached response for complaint # [redacted] Thank you, [redacted] San Diego County Credit Union November 21, [redacted] Re: Revdex.com Consumer Complaint ID #Dear Mr [redacted] ,This letter is written in response to the correspondence received from the Revdex.com inreference to your consumer complaint regarding San Diego County Credit Union (SDCCU).SDCCU Fraud Investigations department attempted to assist you with your closed account on multipleoccasionsAfter several unsuccessful attempts to receive funds according to the mutually agreed uponpayment arrangements with you, our file was closed and the amount owed to SDCCU was referred toMCT for collections.Our research indicates you have an outstanding balance owed to SDCCUFour checks deposited by youto your account with SDCCU were returned unpaidThere is an outstanding balance owed to SDCCU fortwo of the four checks; (1) check in the amount of $2,deposited on July 13, was returnedunpaid and has an outstanding balance owed for $and (2) check in the amount of $1,980.00deposited on July 14, was returned unpaid and has an outstanding balance owed for $1,980.00.The total outstanding balance owed to SDCCU is $2,which is comprised of:$ Return Deposit Item Fees for checks$ Overdraft Fees for items$ Balance owed on check returned unpaid drawn on Lubbock National Bank$1,Balance owed on check returned unpaid drawn on [redacted] ***We appreciate the opportunity to address your concern and assist you with resolving this situationOurFraud Investigations department is available to discuss and receive funds according to a mutually agreedupon payment arrangement and can be reached at ###-###-####.Sincerely, [redacted] SVP Operations and Card Services

Good morning, Please see the attached response letter to complaint # [redacted] Thank you, [redacted] San Diego County Credit Union October 24, [redacted] *** [redacted] *** San Diego, CA Re: Revdex.com Consumer Complaint # [redacted] Dear Mr***, This letter is written in response to the correspondence received from the Revdex.com in reference to your consumer complaint regarding San Diego County Credit Union (SDCCU) As per our telephone conversation, merchants participating in our payback reward program will post the reward redemption to your account approximately to days after your qualified non-PIN transactionOur research indicated that all earned rewards have been or will be posted to your account according to the terms of this program and that the program is functioning as intended Should you have any further questions regarding this matter, please feel free to contact me at 858-597-We thank you for your membership at San Diego County Credit Union and appreciate the opportunity to be of service to you Sincerely, [redacted] SVP Operations and Card Services

*** *** *** *** *** *** *** ** ***RE: Revdex.com Complaint ID #***Dear Mr***,This letter is written in response to the Revdex.com complaint received by SanDiego County Credit Union in reference to your debit card. We value your
feedback and appreciate you bringing this matter to our attention andproviding us the opportunity to address your concernsPlease accept our sincereapologies for not meeting your service expectations and any inconvenience this situationmay have causedI see that you now have in your possession a free replacement debitcard that is in working order.Regarding our hours of operation, San Diego County Credit Union branches are openMonday through Thursday from 9:a.mto 5:p.mand Fridays from 9:a.mto6:p.mOur branches are also open from 9:a.mto 4:p.mon Saturdays to serveyour banking needs.We thank you for your business and look forward to continuing to serve your financialneedsShould you have further questions regarding this matter, please feel free tocontact me at ***.Sincerely, *** ***Senior Vice Presidentcc: Revdex.com

San Diego County Credit Union (SDCCU) is in receipt of the complaint you filed with the RevDex.com regarding the *** offer you received through SDCCU Paybacks As mentioned in your statement, the offer did require that a minimum of two payments be made
for $or more.In reviewing your account, we determined that there were actually payments made:11/12/Debit Card***.COM*PAYMENT 800-937-WA11/13/Debit Card* *** *** SAN DIEGO CA11/14/At ATM #***Auto sys ** * *** COM PLDB PMNT BELLEVUE WAThe automated back-end system that provides the rewards credit reviewed the first two payments and determined that the second payment did not meet the required $minimum However, it is clear to us that your intent was to meet the rewards requirement with your third paymentAs such, your account has been credited with the $SDCCU Paybacks reward as of April14, 2015.We appreciate your business and look forward to assisting you with all your financial needs.
Sincerely,
*** ***
San Diego County Credit Union

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and even though their letter is not accurate they have given me the money that was promised in the offer so I am satisfied. They know that their offer system was broken and they were trying to place the blame anywhere but on their shoulders. They said an additional payment of 10.80 (this was to cover additional insurance I added to my plan and was not a monthly payment) was some sort of issue even though I had made 6 payments over 50 since activating the offer and trying to get the monies owed. The only thing that got them to acknowledge this was the Revdex.com.
Regards,
[redacted]

Good morning,
Please see the attached response letter to complaint #[redacted].
Thank you,
[redacted]
San Diego County Credit Union
October 24, 2014 
[redacted] 
[redacted] 
San Diego, CA 92107 
Re: Revdex.com Consumer Complaint #[redacted] 
Dear Mr. [redacted], 
This letter is written in response to the correspondence received from the Revdex.com 
in reference to your consumer complaint regarding San Diego County Credit Union (SDCCU). 
As per our telephone conversation, merchants participating in our payback reward program will 
post the reward redemption to your account approximately 30 to 60 days after your qualified 
non-PIN transaction. Our research indicated that all earned rewards have been or will be posted 
to your account according to the terms of this program and that the program is functioning as 
intended. 
Should you have any further questions regarding this matter, please feel free to contact me at 
858-597-8622. We thank you for your membership at San Diego County Credit Union and 
appreciate the opportunity to be of service to you. 
Sincerely, 
[redacted] 
SVP Operations and Card Services

We are in receipt of your complaint filed with the Revdex.com. I haveattempted to reach you by phone to discuss this matter with you but have not yetreceived a return call.Thank you for bringing this matter to our attention. We will review your concerns aspresented. In the meantime, the...

seven charges have been refunded to your account asrequested. The first refund was completed January 6, 2015 and the remaining six wererefunded to your account on March 20, 2015. We apologize for any convenience thismay have caused.We appreciate your business and look forward to assisting you with all your financialneeds. Should you have any further questions, please feel free to contact me at (877)732-2848 x [redacted].Sincerely,[redacted]Senior Vice President

Good afternoon,
Please see the attached response for complaint #[redacted].
Thank you,
[redacted]
San Diego County Credit Union November 21, 2014[redacted]
[redacted]Re: Revdex.com Consumer Complaint ID #Dear Mr. [redacted],This letter is written in...

response to the correspondence received from the Revdex.com inreference to your consumer complaint regarding San Diego County Credit Union (SDCCU).SDCCU Fraud Investigations department attempted to assist you with your closed account on multipleoccasions. After several unsuccessful attempts to receive funds according to the mutually agreed uponpayment arrangements with you, our file was closed and the amount owed to SDCCU was referred toMCT for collections.Our research indicates you have an outstanding balance owed to SDCCU. Four checks deposited by youto your account with SDCCU were returned unpaid. There is an outstanding balance owed to SDCCU fortwo of the four checks; (1) check in the amount of $2,480.00 deposited on July 13, 2014 was returnedunpaid and has an outstanding balance owed for $775.59 and (2) check in the amount of $1,980.00deposited on July 14, 2014 was returned unpaid and has an outstanding balance owed for $1,980.00.The total outstanding balance owed to SDCCU is $2,997.59 which is comprised of:$ 80.00 Return Deposit Item Fees for 4 checks$ 162.00 Overdraft Fees for 6 items$ 775.59 Balance owed on check returned unpaid drawn on Lubbock National Bank$1,980.00 Balance owed on check returned unpaid drawn on [redacted]We appreciate the opportunity to address your concern and assist you with resolving this situation. OurFraud Investigations department is available to discuss and receive funds according to a mutually agreedupon payment arrangement and can be reached at ###-###-####.Sincerely,[redacted]SVP Operations and Card Services

I am satisfied with the result of the phone conversation with the bank representative. While we did not specifically address the issues from the past that involved the same complaint, the recent issue is resolved and I have a better understanding of their rewards program over all.

Good morning,
Please see the attached response letter to complaint #[redacted].
Thank you,
[redacted]
San Diego County Credit Union
October 24, 2014 
[redacted] 
[redacted] 
San Diego, CA 92107 
Re: Revdex.com Consumer Complaint...

#[redacted] 
Dear Mr. [redacted], 
This letter is written in response to the correspondence received from the Revdex.com 
in reference to your consumer complaint regarding San Diego County Credit Union (SDCCU). 
As per our telephone conversation, merchants participating in our payback reward program will 
post the reward redemption to your account approximately 30 to 60 days after your qualified 
non-PIN transaction. Our research indicated that all earned rewards have been or will be posted 
to your account according to the terms of this program and that the program is functioning as 
intended. 
Should you have any further questions regarding this matter, please feel free to contact me at 
858-597-8622. We thank you for your membership at San Diego County Credit Union and 
appreciate the opportunity to be of service to you. 
Sincerely, 
[redacted] 
SVP Operations and Card Services