San Diego Custom Building

The main reason I selected SDCB was the A+ Revdex.com ratingThe Revdex.com issue dispute process was written into our construction contractThis complaint is exclusively that SDCB has not followed the agreement reached as an outcome of the Revdex.com dispute resolution process, or followed the Revdex.com rules of good faith effortSDCB was contracted for $176,and months to construct per approved permit and plansI filed a Revdex.com complaint that work was not done per the contractThe Revdex.com provided expert advice during its complaint investigation, resolved the complaint, and the agreement reached was written into the contractThe agreement included a $ 30,advance payment, and that SDCB would become compliant with the original contractI filed a second complaint for work not done per requirements clarified by the Revdex.com agreementDuring the time of Revdex.com investigations from June to September 28, 2015, one building inspection was passed and city building inspections were denied, cancelled, or not readyThese document failure to do work in accordance with the Revdex.com agreement modified into our contractWith days left in the contract [redacted] stopped work leaving an open roof, unfinished framing, and incomplete electrical, mechanical, and plumbing rough in workI asked [redacted] to provide a settlement for the unfinished work [redacted] did not work in good faith on that eitherAfter that the Revdex.com closed my complaint as an unresolved disputeThe actual project required months and more than $200,to correct and complete, and more than half of the work was done by other licensed contractorsThe San Diego court web site provides public record of civil and criminal law suits available for anyone to review any time at no chargeSee that [redacted] has initiated More than civil law suits in San Diego over the past years, and has criminal (not civil) convictionHow can the Revdex.com continue to A+ recommend businesses that work like this?Desired Outcome: San Diego Custom Builders should comply with the payment schedule of our written contractSDCB should issue a revised final invoice that credits the cost to correct/complete the work for which progress payments were made and does not include any charges for items of work that were started in lieu of doing the prioritized work listed in the Revdex.com negotiated agreementSan Diego Custom Builders should promptly return overpayment for work not completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below COMPLAINT UPDATE DETAIL The contractor is making progress, however of the issues identified in complaint ID [redacted] have not been resolved On August SDCB and Owner agreed to an action plan to address new concerns and it was made part of the contract Key items in this action plan are not being addressed ORIGINAL COMPLAINT “SDCB has not built this project in accordance with the contract plans” -- UPDATE: On August the structural engineer reviewed photos of completed work taken my me, and the PE identified missing blocking under structural post supports and other corrective work On August SDCB and I observed that Blocking was missing on all sheathing points on the kitchen first floor ceiling, and for of sheathing points on the kitchen second floor “SDCB is not making corrective action to address defective workmanship” -- UPDATE: Strapping the kitchen beam to the existing home, identified by the structural engineer on July 7, has not been completed A sagging window beam in the kitchen remains uncorrected Identified discrepancies are being covered with insulation and sheathing without correction ADDITIONAL NEW COMPLAINT ITEMS Plan Item “Contractor will be on site and active each day for a majority of the working hours for the remainder of the project” -- The contractor has not been on site more than a few hours each day, often at the end Faulty workmanship continues Dissatisfaction with plumbing work in the bathrooms and kitchen has been expressed with numerous examples Dissatisfaction with Structural Work has been expressed with numerous examples Plan Item All the work for these change orders (The Unforeseen Conditions and Structural CO's written in July) will be done as soon as possible, -- SDCB has reduced its on site work crew so that from to people are working on site None of the CO's has been completed, one has not yet started work Plan Item The contractor will more aggressively and proactively work with the City of Chula to complete building inspections, giving priority to completing the inspections for which progress payments have already been made -- SDCB has not completed any successful inspections since June The contractor will be more responsive to the customers requests for additional work, The contractor will provide samples/information for the materials -- SDCB has not provided a change order for hot water recirculation, or any information about the Hot Water Heaters they will supply, or any information on materials All work in the garage area will be completed not later than August 15, and the garage area will be off limits for the contractor for the remainder of the project -- SDCB still has work to do in the garage, and is still storing equipment and trash in the garage The Owner continues to store in rented secure storage, $65K in Cabinets, Appliances, and Fixtures that were required by the contractor on July and not able to be accepted Attached is an updated complaint form This is a very large contract with several issues It will take additional time to address these issues and I request that this complaint remain open while the contractor and I continue to work to achieve satisfactory resolutionThank you for all your help and support Regards, [redacted]

I believe we have resolved the issue sans-serif;">Thanks [redacted]

I believe we have resolved the issueThanks*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
COMPLAINT
UPDATE  DETAIL
The
contractor is making progress, however 2 of the 6 issues identified in
complaint ID [redacted] have not been resolved. 
On August 7 SDCB and Owner agreed to an action plan to address new
concerns and it was made part of the contract.  
3 Key items in this action plan are not being addressed.
ORIGINAL
COMPLAINT
2.
“SDCB has not  built this project in
accordance with the contract plans” 
--  UPDATE:  On August 18 the structural engineer reviewed
photos of completed work taken my me, and the PE identified missing blocking
under structural post supports and other 
corrective work.  On August 20
SDCB and I observed that Blocking was missing on all 6 sheathing points on the
kitchen first floor ceiling, and for 3 of 12 sheathing points on the kitchen
second floor.  
3.
“SDCB  is not making corrective action to
address defective workmanship” -- 
UPDATE: Strapping the kitchen beam to the existing home, identified by
the structural engineer on July 7, has not been completed.   A sagging window beam in the kitchen remains
uncorrected.  Identified discrepancies
are being covered with insulation and sheathing without correction.
ADDITIONAL
NEW COMPLAINT ITEMS
Plan
Item 2.  “Contractor will be on site and
active each day for a majority of the working hours for the remainder of the
project” --  The contractor has not been
on site more than a few hours each day, often at the end.  Faulty workmanship continues.  Dissatisfaction with plumbing work in the
bathrooms and kitchen has been expressed with numerous examples.  Dissatisfaction with Structural Work has been
expressed with numerous examples.
Plan
Item 3.  All the work for these 5 change
orders (The Unforeseen Conditions and Structural  CO's written in July)  will be done as soon as possible,   -- SDCB has reduced its on site work crew so
that from 0 to 3 people are working on site. 
None of the 5 CO's has been completed, one has not yet started work.  
Plan
Item 4 . The contractor will more aggressively and proactively  work with the City of Chula to complete building inspections,
giving  priority to completing  the inspections  for which progress payments have already been
made -- SDCB  has not completed any
successful inspections since June. 
The
contractor will be more responsive to the customers requests for
additional  work, … The contractor
will  provide samples/information for the
materials -- SDCB has not provided a change order for hot water recirculation,
or any information about the Hot Water Heaters they will supply, or any information
on materials.
All
work in the garage area will be completed not 
later than August 15, and the garage area will be off limits for the
contractor for the remainder of the project. 
-- SDCB still has work to do in the garage, and is still storing equipment
and trash in the garage.  The Owner
continues to store in rented secure storage, $65K in Cabinets, Appliances, and
Fixtures that were required by the contractor on July 27 and not able to be
accepted.
Attached is an updated complaint form.  This is a very large contract with several issues.  It will take additional time to address these issues and I request that this complaint remain open while the contractor and I continue to work to achieve satisfactory resolution. Thank you for all your help and support.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
COMPLAINT
UPDATE  DETAIL
The
contractor is making progress, however 2 of the 6 issues identified in
complaint ID [redacted] have not been resolved. 
On August 7 SDCB and Owner agreed to an action plan to address new
concerns and it was made part of the contract.  
3 Key items in this action plan are not being addressed.
ORIGINAL
COMPLAINT
2.
“SDCB has not  built this project in
accordance with the contract plans” 
--  UPDATE:  On August 18 the structural engineer reviewed
photos of completed work taken my me, and the PE identified missing blocking
under structural post supports and other 
corrective work.  On August 20
SDCB and I observed that Blocking was missing on all 6 sheathing points on the
kitchen first floor ceiling, and for 3 of 12 sheathing points on the kitchen
second floor.  
3.
“SDCB  is not making corrective action to
address defective workmanship” -- 
UPDATE: Strapping the kitchen beam to the existing home, identified by
the structural engineer on July 7, has not been completed.   A sagging window beam in the kitchen remains
uncorrected.  Identified discrepancies
are being covered with insulation and sheathing without correction.
ADDITIONAL
NEW COMPLAINT ITEMS
Plan
Item 2.  “Contractor will be on site and
active each day for a majority of the working hours for the remainder of the
project” --  The contractor has not been
on site more than a few hours each day, often at the end.  Faulty workmanship continues.  Dissatisfaction with plumbing work in the
bathrooms and kitchen has been expressed with numerous examples.  Dissatisfaction with Structural Work has been
expressed with numerous examples.
Plan
Item 3.  All the work for these 5 change
orders (The Unforeseen Conditions and Structural  CO's written in July)  will be done as soon as possible,   -- SDCB has reduced its on site work crew so
that from 0 to 3 people are working on site. 
None of the 5 CO's has been completed, one has not yet started work.  
Plan
Item 4 . The contractor will more aggressively and proactively  work with the City of Chula to complete building inspections,
giving  priority to completing  the inspections  for which progress payments have already been
made -- SDCB  has not completed any
successful inspections since June. 
The
contractor will be more responsive to the customers requests for
additional  work, … The contractor
will  provide samples/information for the
materials -- SDCB has not provided a change order for hot water recirculation,
or any information about the Hot Water Heaters they will supply, or any information
on materials.
All
work in the garage area will be completed not 
later than August 15, and the garage area will be off limits for the
contractor for the remainder of the project. 
-- SDCB still has work to do in the garage, and is still storing equipment
and trash in the garage.  The Owner
continues to store in rented secure storage, $65K in Cabinets, Appliances, and
Fixtures that were required by the contractor on July 27 and not able to be
accepted.
Attached is an updated complaint form.  This is a very large contract with several issues.  It will take additional time to address these issues and I request that this complaint remain open while the contractor and I continue to work to achieve satisfactory resolution.
Thank you for all your help and support.
Regards,
[redacted]

To be clear, each and every single one of your "call outs" have either beenrepaired or done, several days to weeks ago, or we are not at that stage yetin the project. Referencing orange peel texture and flooring  has nothing todo with a drywall invoice or a plumbing invoice. My only goal today is toreceive payment for my drywall invoice which is due. That being said, theplumbing invoice is due and has been due for at least a week. You takingthe full contractual 5 days before addressing me does not foster any goodwill, but quite the opposite. It's not like its a final payment you aremaking. You make it so incredibly hard for me to get paid...eachsuccessive payment has gotten twice as hard to get from you, and that isnot fair. I don't deserve to have to beg to get my money that is owed tome.That being said, get through this and I've put an offer in the lastparagraph that will help us both.There have been many,many things on this project which were out of my control preventing me fromcompleting on time. The biggest issues are as follows in order.1)Glazing-We were promised that the windows would be delivered in 7-9 dayswhich turned out to be 6 weeks!When prompted for an update I was repeatedly told that "they should be onthe next truck".This is clearly out of my control and the job progress was dependent onthe windows being in inorder for us to wrap the exterior and do drywall.Once the windows arrived, the project has gotten back on track.2)Inspections- The city of San Diego and every other jurisdiction in theCounty of San Diego has a "next day policy" on inspections. Chula Vista isexperiencing an unprecedented issue with relation to being able to performinspections in a timely manner. The inspections have been running 10 daysat least until the last couple of weeks. This has led to me having toorder the inspection when I think that I am ten days from being ready. Acouple of times we weren't yet ready, a couple of times the inspector cameout early and I missed him. Either way, when there was a correction to bemade, they were always minor corrections, even if there were many, theywere still minor.Meaning that I would have 9 days of down time before getting approval ofmy corrections.This happened several times costing about a month.3) Mother Nature- I don't think that there is anyone who wouldn't agree thatthe weather is out of my control. During the course of this project welost about a week and a half due to weather.4)Engineering- As a result of waiting for the engineer to free up time inhis schedule and come downfrom LA we lost time. Also waiting for him to formulate a responseto [redacted]s requests took time. We built the addition per plan yet severaltimes my integrity as a builderwas questioned because [redacted] deemed the plans to beinsufficient.)Extra Work- There is no doubt that we have done atremendous amount of additional work. The house has had a ton of repairwork done to it. I would put the length of time for the additional workdone at about 2 weeks.[redacted] it is my sincere goal to generate enough good will to get the jobcomplete. If you will come to our meeting with an open heart and yourcheck book I will make you an offer that I think will really benefit you,allowing you to get what you want and me to get what I need to get yourjobdone.Sincerely,[redacted]

I believe we have resolved the issue sans-serif;">Thanks[redacted]

The main reason I selected SDCB was the A+ Revdex.com rating. The Revdex.com issue dispute process was written into our construction contract. This complaint is exclusively that SDCB has not followed the agreement reached as an outcome of the Revdex.com dispute resolution process, or followed the Revdex.com rules of good faith effort. SDCB was contracted for $176,000 and 6 months to construct per approved permit and plans. I filed a Revdex.com complaint that work was not done per the contract. The Revdex.com provided expert advice during its complaint investigation, resolved the complaint, and the agreement reached was written into the contract. The agreement included a $ 30,000.00 advance payment, and that SDCB would become compliant with the original contract. I filed a second complaint for work not done per requirements clarified by the Revdex.com agreement. During the time of Revdex.com investigations from June 24 to September 28, 2015, one building inspection was passed and 30 city building inspections were denied, cancelled, or not ready. These document failure to do work in accordance with the Revdex.com agreement modified into our contract. With days left in the contract [redacted] stopped work leaving an open roof, unfinished framing, and incomplete electrical, mechanical, and plumbing rough in work. I asked [redacted] to provide a settlement for the unfinished work. [redacted] did not work in good faith on that either. After that the Revdex.com closed my complaint as an unresolved dispute. The actual project required 10 months and more than $200,000 to correct and complete, and more than half of the work was done by other licensed contractors. The San Diego court web site provides public record of civil and criminal law suits available for anyone to review any time at no charge. See that [redacted] has initiated More than 25 civil law suits in San Diego over the past years, and has 1 criminal (not civil) conviction. How can the Revdex.com continue to A+ recommend businesses that work like this?Desired Outcome: San Diego Custom Builders should comply with the payment schedule of our written contract. SDCB should issue a revised final invoice that credits the cost to correct/complete the work for which progress payments were made and does not include any charges for items of work that were started in lieu of doing the prioritized work listed in the Revdex.com negotiated agreement. San Diego Custom Builders should promptly return overpayment for work not completed.