To clear up this complaint, when you mailed in both of your sons registrations in December of we needed verification of their date of birthWe require an original birth certificate or a passportYou sent in a copy (which we can't accept) for one boys and an original for the other You wrote one check for $for both boys so we processed the one so he could be covered by the insurance in the water It was $for a membershipNot $as you stated you paid? As a process in our office if we don't receive the items to complete the registration we contact you via email and phone calls advising on what we needYes because you wrote one check we did deposit it but we tried for days to get the info we neededThen it was passed on to your swim coach A-lisa who also advised you what was needed to complete your registration It wasn't important to you until we were at your pool on Sept of that you brought it up and wanted us to use the $you paid in for your swim registrationI advised you we could not do that and to call me the next day to see what I could doI spoke with you on the phone after I read my notes of us trying to contact you for the days and we never got a responseThen the next day we received your sons ORIGINAL birth certificate along with a registration form with no money to pay for his registrationSince I had the registration form you sent in from Dec of with the notes stating we tried contacting you and then passing it on to your coach to take care of the issue I did process your registration in which you paid forregistrations are $not $ I tried to help you understand that I could not take money from to process a card, so I gave you what you paid for, which was a USA swim card
To clear up this complaint, when you mailed in both of your sons registrations in December of we needed verification of their date of birthWe require an original birth certificate or a passportYou sent in a copy (which we can't accept) for one boys and an original for the other You wrote one check for $for both boys so we processed the one so he could be covered by the insurance in the water It was $for a membershipNot $as you stated you paid? As a process in our office if we don't receive the items to complete the registration we contact you via email and phone calls advising on what we needYes because you wrote one check we did deposit it but we tried for days to get the info we neededThen it was passed on to your swim coach A-lisa who also advised you what was needed to complete your registration It wasn't important to you until we were at your pool on Sept of that you brought it up and wanted us to use the $you paid in for your swim registrationI advised you we could not do that and to call me the next day to see what I could doI spoke with you on the phone after I read my notes of us trying to contact you for the days and we never got a responseThen the next day we received your sons ORIGINAL birth certificate along with a registration form with no money to pay for his registrationSince I had the registration form you sent in from Dec of with the notes stating we tried contacting you and then passing it on to your coach to take care of the issue I did process your registration in which you paid forregistrations are $not $ I tried to help you understand that I could not take money from to process a card, so I gave you what you paid for, which was a USA swim card