Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The gates were originally installed without the agreed upon powder coating and that is why they had to be removed and reinstalled. The gate failed because it was not installed true (i.e. squarely). Concerning the mailboxes, according to knowledgable people we asked, any gate installer with any level of experience is aware that the US Postal Service must have access with a postal approved access box. We do not feel we should have know this since we were new to this process and they as the experts on security gates should have discussed this with us before the installation.
Additionally, the gate failed several times in the first year and although the installer did respond, begrudgingly, to each of these issues, he never solved the lock issue. When he began accusing our tenants of abusing the gate, charging us to fix the gate even though he had already failed to do so after multiple attempts, we decided to hire our own welder to make the gate work. We did this because we could see what he had done wrong and he would not admit any fault. He wanted only to change bent pins which was a symptom and not the cause of the problem. We initialed getting new pins from the manufacturer although they did agree to call the company for the pins and act as a middle man when the manufacturer required that. Why he thinks our tenants would abuse a gate that gave them security I do not know. The proof that it was an installation problem is that once we modified his gate to latch properly it never failed again even after many months of use by the same tenants.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The gates were originally installed without the agreed upon powder coating and that is why they had to be removed and reinstalled. The gate failed because it was not installed true (i.e. squarely). Concerning the mailboxes, according to knowledgable people we asked, any gate installer with any level of experience is aware that the US Postal Service must have access with a postal approved access box. We do not feel we should have know this since we were new to this process and they as the experts on security gates should have discussed this with us before the installation.
Additionally, the gate failed several times in the first year and although the installer did respond, begrudgingly, to each of these issues, he never solved the lock issue. When he began accusing our tenants of abusing the gate, charging us to fix the gate even though he had already failed to do so after multiple attempts, we decided to hire our own welder to make the gate work. We did this because we could see what he had done wrong and he would not admit any fault. He wanted only to change bent pins which was a symptom and not the cause of the problem. We initialed getting new pins from the manufacturer although they did agree to call the company for the pins and act as a middle man when the manufacturer required that. Why he thinks our tenants would abuse a gate that gave them security I do not know. The proof that it was an installation problem is that once we modified his gate to latch properly it never failed again even after many months of use by the same tenants.
Regards,
[redacted]