Sign in

San Diego Kids Party Rentals Inc

Sharing is caring! Have something to share about San Diego Kids Party Rentals Inc? Use RevDex to write a review
Reviews San Diego Kids Party Rentals Inc

San Diego Kids Party Rentals Inc Reviews (2)

To Whom It May Concern,
 
This is in regard to the above complaint.  We are always very sorry to hear that any piece of equipment does not work properly at any event.  All equipment and especially food machines are machines and can break down from time to time....

 It is protocol that anytime a customer has a complaint about any machine or piece of equipment that did not function properly; it is noted on their agreement by the delivery staff, brought back to our shop, and tested.   If the machine is broken or needs repairs it is tagged for repair and the customer is given a choice of refund, another machine, credit, etc.   There are many times that customers have told us that a machine does not work properly and we test it and it works fine.  This could be because of a number of reasons.  When this does happen we offer the customer a courtesy credit for the item.  
 
This particular hot dog steamer that the customer is referring to is a fairly new machine.  Before writing this response I wanted to test it myself to make sure it was working and see exactly how long it took to get up to a full steam.  It started steaming in about 30 minutes and was up to a full steam under an hour.  I don't know what the reason for the machine not working at their event, whether it the dial was not turned up, plugged in, etc.   I have attached a photo of the machine approx 45 minutes after turning it on.  The photo is a little hard to see but you can see the steam and the water on the lid which is caused by the steam.   While I am sorry to hear that the customer did not have a good experience with Stuart, our delivery manager.  He did follow company protocol where he tested the machine, contacted the customer, and offered a credit.  We would still offer the credit to the customer.
 
If they have any questions I am available to be reached from 9-5 Monday-Friday.  If it is easier and they want to get a hold of me directly, I will give my cell (not sure if leaving cell is appropriate on this type of form, so please reply).
Thanks
[redacted]
Owner San Diego Kids Party Rentals

Review: I have to start by saying that it was very hard to choose the appropriate category above, as many could have been selected. I rented two machines from San Diego Kids Party Rental, for my sons birthday party on April 12,2014. One was a popcorn machine, which worked perfectly and the other was a hot dog machine, which was not in working conditions. To start the machine wasn't completely clean, which was an inconvenience but something that was an easy fix. One hour and 30 minutes prior to the party I decided to start cooking the hotdogs in the machine, just to make sure the hotdogs would be ready by the time my guests arrive. I followed all the directions and the machine Did NOT cook the hotdogs. After two hours the party had already started I had to bring out my BBQ grill to cook the hotdogs. My intent when renting this machine was for it to do all the work and neither my husband or I had to stay cooking during the party and could enjoy our guests and see the joy on our son's face throughout the event. As you can imagine, my husband who was deployed to Afghanistan last year during my son's birthday, had to spend a good portion of the party cooking and not enjoying such special moment that has been planned for so long. The next day when the machines were picked up the delivery guy looked into the machine and saw that the water was in the appropriate place for the machine to work and suggested that I call the company so they could issue a refund. Following his suggestions I called and spoke to [redacted] who did not once apologized for the inconvenience but said that he would look into it the next day and would give me call back. The next day he called me saying that the machine was working fine, which is very convenient for him and his company. I asked him if he had put 25 hotdogs in it and all of them were fully cooked and he told me yes (which did not sound like a true statement at 10am on a Monday morning). I told him, that unfortunately the machine was not working during the event and he told me that was nothing he could do for me, only possibly looking into giving me a credit on a future event. Again, not even once I heard: - I am sorry for the inconvenience. When I told him, that after that I didn't think I would be using his company again he told me: so I don't know why we are having this conversation and hung up the phone on me. I think this statement talks for it self, but the costumer service received was the worst I could ever imagine. And the rental machine did not work as advertised.Desired Settlement: I hope to receive a refund of the amount paid, and I hope they have a better Custer service in the future.

Business

Response:

To Whom It May Concern,

Check fields!

Write a review of San Diego Kids Party Rentals Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

San Diego Kids Party Rentals Inc Rating

Overall satisfaction rating

Description: Party Supplies - Renting, Carnivals, Party Plans - In-Home, Jumping Balloon Rental, Party Planning

Address: 4676 Brinell St #102, San Diego, California, United States, 92111

Phone:

Show more...

Web:

This website was reported to be associated with San Diego Kids Party Rentals Inc.



Add contact information for San Diego Kids Party Rentals Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated