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San Diego Metropolitan Credit Union

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San Diego Metropolitan Credit Union Reviews (3)

This is a very disreputable organization. [redacted], was the "acting" supervisor, who after 4 months just looked at our account. They over charged us for the loan amount, and we were advised that they would correct this. 4 months later and we are no closer to a resolution but now I need to pay off the loan and cannot get the correct amount. [redacted], the loan rep there told my wife on several occasions that he would fix the mistake, but never did.

Review: The company repossessed my vehicle and never in person nor by certified mail did I receive any notice of seizure and it's been a week. Upon calling repeatedly I was given the run around on where the notice was was told very rudely that the car would be sold soon. By California law I was supposed to receive that within 48 hours and I did not. They tried to tell me they did not have the correct address which the address I reside is where they picked up the vehicle. That company has broken the law and I have filed complaints with the state.

Business

Response:

In response to your letter dated 1/02/14, we are reporting to you that with regards to the complaint indicated in your letter, our representative, [redacted], Manager, Special Accounts, called your office and was advised to do his best to contact Ms. [redacted] and resolve the issue. He made several attempts to call her at the last known phone number we have on record ([redacted]). Despite leaving several messages, she has never returned our calls or contacted us.

We would welcome the opportunity to speak with her if she will take the time to return our calls.

Please let me know if you need any further information or communication from me.

Thank you,

Review: on 07/30/2014 at 3:30 AM stranger came to my home , knocking my door , having big flash light in his hand look like a weapon, my wife and my self was terrified , the stranger called my name 3 times , had to call VISTA police DEPT, by the time they arrived the stranger was no where to be seen, I open the door to the police officer , asked me few questions, then I realized that my car is not in parking, police officer found out that collection truck have my car on freeway,

I contacted the financial institution this morning 07/31/2014 at 9:00 am , they claim that because I didn't pay for 103 days, I do have proof that they took from my direct account on 05/22/2014 $500 also I never been serviced with repossession letter from san diego metropolitan credit union.

my problem is the way they handled the repo. practice .Desired Settlement: the credit union responsible for my family terrified as my wife is not feeling good since then from the way they knocked and screamed my name at that time after midnight .

Business

Response:

Thank you for bringing this issue to our attention. We will investigate the situation immediately this morning and I will respond more formally later today (8/1/14).

VP Operations & Marketing

San Diego Metropolitan Credit Union

c[redacted]@sdmcu.org

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Business

Response:

I wanted to update you that we are still researching the complaint from the member and will make further comments to the file on Monday, 8/4/14.

Thank you,

[redacted], VP of Operations & Marketing

San Diego Metropolitan Credit Union

Earning Your Trust. Building Your Future.

P: [redacted]

F: [redacted]

www.sdmcu.org

P Please consider the environment before printing this e-mail.

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Description: Credit Unions

Address: 5555 Mildred St, San Diego, California, United States, 92110

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