this response *as sent to [email protected] on 4/7/2017 San Diego, CA 92123-6199 Re: complaint ID [redacted] Dear [redacted], This complaint should have been filed in Raleigh Revdex.com. *e are a franchise and each store operates independently. Ho*ever, All Good Feet...
Stores strive to have 100% customer satisfaction. This case is one of buyer’s remorse. I received a request for receipt from Mr. [redacted] (customer) and *e sent the receipt as requested. The next day I received a request to cancel the purchase. The products had already been sold and delivered to the customer on the day he *as in the store (March 4th) and there is no provision for “canceling” after the sale. Mr. [redacted] never said his products *ere not *orking or that he *as having problems, merely that he *ished to invoke a “3 day right of cancelation”. This three-day rule only applies in limited situations and almost exclusively to in-home sales or time-share contracts. The customer did not have the products long enough to kno**hether they *ere *orking for him or not. Since he made no complaint nor asked any questions after the sale regarding the products, it can be assumed that he just changed his mind. The purpose of a contract for both parties (buyer and seller) to agree upon a price for goods or services and the terms of that contract. *e had an agreement, the seller paid for the products, and the terms of the contract *ere fully disclosed. The terms being: “No refunds, store credit or exchange only, *ithin thirty days.” This return policy is posted throughout the store, at the cash register, on the *all, on the receipt (*hich he signed) and on another document disclosing the *arranty, exchange period, and the return policy *hich the buyer agreed to and signed. Mr. [redacted] can return the products for store credit *hich can be used to purchase shoes if he does not *ant arch supports. I have been doing this for seventeen years and I am a Certified Pedorthist, I can tell you that our supports *hile not cheap are *orth every penny, and the prices are very reasonable compared to other custom fitted or custom molded products. To say they are not *orth it *ithout having really tried them is unfair and untrue. I *ill be happy to exchange the arch supports for shoes or store credit. I have received another email that Mr. [redacted]ishes to pursue a refund. This is not one of the options in our agreement. Sincerely [redacted]. [redacted], Pres. DK Foot Products, Inc. Raleigh North Carolina Good Feet Store
this response *as sent to [email protected] on 4/7/2017 San Diego, CA 92123-6199 Re: complaint ID [redacted] Dear [redacted], This complaint should have been filed in Raleigh Revdex.com. *e are a franchise and each store operates independently. Ho*ever, All Good Feet...
Stores strive to have 100% customer satisfaction. This case is one of buyer’s remorse. I received a request for receipt from Mr. [redacted] (customer) and *e sent the receipt as requested. The next day I received a request to cancel the purchase. The products had already been sold and delivered to the customer on the day he *as in the store (March 4th) and there is no provision for “canceling” after the sale. Mr. [redacted] never said his products *ere not *orking or that he *as having problems, merely that he *ished to invoke a “3 day right of cancelation”. This three-day rule only applies in limited situations and almost exclusively to in-home sales or time-share contracts. The customer did not have the products long enough to kno**hether they *ere *orking for him or not. Since he made no complaint nor asked any questions after the sale regarding the products, it can be assumed that he just changed his mind. The purpose of a contract for both parties (buyer and seller) to agree upon a price for goods or services and the terms of that contract. *e had an agreement, the seller paid for the products, and the terms of the contract *ere fully disclosed. The terms being: “No refunds, store credit or exchange only, *ithin thirty days.” This return policy is posted throughout the store, at the cash register, on the *all, on the receipt (*hich he signed) and on another document disclosing the *arranty, exchange period, and the return policy *hich the buyer agreed to and signed. Mr. [redacted] can return the products for store credit *hich can be used to purchase shoes if he does not *ant arch supports. I have been doing this for seventeen years and I am a Certified Pedorthist, I can tell you that our supports *hile not cheap are *orth every penny, and the prices are very reasonable compared to other custom fitted or custom molded products. To say they are not *orth it *ithout having really tried them is unfair and untrue. I *ill be happy to exchange the arch supports for shoes or store credit. I have received another email that Mr. [redacted]ishes to pursue a refund. This is not one of the options in our agreement. Sincerely [redacted]. [redacted], Pres. DK Foot Products, Inc. Raleigh North Carolina Good Feet Store