San Diego Paper Box Co Inc

---------- Forwarded message ----------*** *** ***
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*** ***Chiefly due to the Revdex.com complaint process All Weather Windows have finally installed my new windows and provided a
discount to make up for my lost time and wages. Complaint *** can be marked as redacted or resolved or whatever term you use for a complaint that has been dealt with in a satisfactory manner.ThanksSent from my ***

Initial Business Response /* (1000, 5, 2016/03/22) */
The customer removed their own siding and left only the J trim surrounding the window. Our installer was not advised that the old siding was being reinstalled and disposed of the old metal J trim. We did supply replacement trim as we could not...

source a matching trim, the color is no longer available. We will honor the customers request to reimburse them for purchasing their own replacement J Trim for the window.

Initial Business Response /* (1000, 5, 2015/09/09) */
It was an unforeseen circumstance that the custom patio door with the in glass blind option was not available in the size required. We should have handled the communication of this situation better with our customer after discovering this...

limitation and we have apologized for the circumstances. We will be working with our vendor to expedite components and secure a installation date that works for our customer.

Initial Business Response /* (1000, 5, 2015/06/23) */
The situation has been resolved and was a simple misunderstanding on an exterior finish requirement on the customer's home. This has been rectified to the customer's satisfaction. All phone calls were returned the same day.

The issue has been resolved with this customer. All information has been provided and an error in calculation was corrected. There was never an attempt to mislead this customer and we apologize for the confusion.

Initial Business Response /* (1000, 5, 2015/08/29) */
You are not being unreasonable and your concern is valid. You will be receiving the follow up contact very shortly. As a company, we want to bring this issue to a resolution as well.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as the follow up contact that took place was Jason F[redacted] leaving me a message with a new phone number to reach him at on August 31, 2015 and the message stating that they've dropped the ball. I called him back at the new number he gave [redacted] on September 1 and September 2 and left messages both times for him to call me back and I have yet to hear from him. I would like to speak to someone who will actually call me back and rectify this situation immediately. Fall is fast approaching and I was assured in June when I spoke with Jason (the one and ONLY time) that this would be dealt with immediately. That was over two months ago and really is has now been over a year that I've been trying to get these doors fixed. PLEASE have someone competent call me.
Final Business Response /* (4000, 11, 2015/09/24) */
Complaint was escalated to Branch Manager. Left a message on voicemail for Mrs. [redacted] on Tuesday September 15 with contact details. Received no reply. Contacted Mrs. [redacted] again and left voicemail at 9:45 AM on September 24, 2015. Awaiting reply from Mrs [redacted]. Please contact me at [redacted]. I look forward to hearing from you.
Colin W[redacted] - Branch Manager

Initial Business Response /* (1000, 5, 2015/08/20) */
It was unfortunate that the door system sustained damage through the install process and that the product had to be reordered. We do apologize for this situation. We had been unable to set a replacement install date until we had a confirmed...

production date which has now been established. We have contacted the customer and provided four potential dates for install whichever works best for their schedule.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an update after we were given an Aug. 29 installation date. We had no work completed and another date will need to be set with the company, as parts were not brought with the installer as he was unaware of all the necessary pieces. This delay has not only inconvenienced us, but the installer as well. [redacted] Correct parts need to be brought on site. This job needs to be completed as almost full payment was taken in the middle of July.
Final Business Response /* (4000, 11, 2015/09/22) */
The job was completed to the customers satisfaction on Sept 12/15.
Final Consumer Response /* (4200, 13, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was completed on September 12, 2015. I wouldn't say the doors are satisfactory. It was installed that day with us putting on our own door hardware. We have never filled anything out saying we were completely satisfied. We are just tired of issues constantly arising. The replacement doors have stain missing in several areas. We will fix it ourselves. We are awaiting a reasonable compensation that is well explained and qualifies the dollar value of compensation.