Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ You are not being unreasonable and your concern is validYou will be receiving the follow up contact very shortlyAs a company, we want to bring this issue to a resolution as well Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as the follow up contact that took place was Jason F [redacted] leaving me a message with a new phone number to reach him at on August 31, and the message stating that they've dropped the ballI called him back at the new number he gave [redacted] on September and September and left messages both times for him to call me back and I have yet to hear from himI would like to speak to someone who will actually call me back and rectify this situation immediatelyFall is fast approaching and I was assured in June when I spoke with Jason (the one and ONLY time) that this would be dealt with immediatelyThat was over two months ago and really is has now been over a year that I've been trying to get these doors fixedPLEASE have someone competent call me Final Business Response / [redacted] (4000, 11, 2015/09/24) */ Complaint was escalated to Branch ManagerLeft a message on voicemail for Mrs [redacted] on Tuesday September with contact detailsReceived no replyContacted Mrs [redacted] again and left voicemail at 9:AM on September 24, Awaiting reply from Mrs [redacted] Please contact me at [redacted] I look forward to hearing from you Colin W [redacted] - Branch Manager
Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ The customer removed their own siding and left only the J trim surrounding the windowOur installer was not advised that the old siding was being reinstalled and disposed of the old metal J trimWe did supply replacement trim as we could not source a matching trim, the color is no longer availableWe will honor the customers request to reimburse them for purchasing their own replacement J Trim for the window
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ It was an unforeseen circumstance that the custom patio door with the in glass blind option was not available in the size requiredWe should have handled the communication of this situation better with our customer after discovering this limitation and we have apologized for the circumstancesWe will be working with our vendor to expedite components and secure a installation date that works for our customer
Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ You are not being unreasonable and your concern is validYou will be receiving the follow up contact very shortlyAs a company, we want to bring this issue to a resolution as well Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as the follow up contact that took place was Jason F [redacted] leaving me a message with a new phone number to reach him at on August 31, and the message stating that they've dropped the ballI called him back at the new number he gave [redacted] on September and September and left messages both times for him to call me back and I have yet to hear from himI would like to speak to someone who will actually call me back and rectify this situation immediatelyFall is fast approaching and I was assured in June when I spoke with Jason (the one and ONLY time) that this would be dealt with immediatelyThat was over two months ago and really is has now been over a year that I've been trying to get these doors fixedPLEASE have someone competent call me Final Business Response / [redacted] (4000, 11, 2015/09/24) */ Complaint was escalated to Branch ManagerLeft a message on voicemail for Mrs [redacted] on Tuesday September with contact detailsReceived no replyContacted Mrs [redacted] again and left voicemail at 9:AM on September 24, Awaiting reply from Mrs [redacted] Please contact me at [redacted] I look forward to hearing from you Colin W [redacted] - Branch Manager
Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ The customer removed their own siding and left only the J trim surrounding the windowOur installer was not advised that the old siding was being reinstalled and disposed of the old metal J trimWe did supply replacement trim as we could not source a matching trim, the color is no longer availableWe will honor the customers request to reimburse them for purchasing their own replacement J Trim for the window
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ It was an unforeseen circumstance that the custom patio door with the in glass blind option was not available in the size requiredWe should have handled the communication of this situation better with our customer after discovering this limitation and we have apologized for the circumstancesWe will be working with our vendor to expedite components and secure a installation date that works for our customer