San Diego Pro Cleaning Inc

Review: HIRED SAN DIEGO PRO CLEANING FOR THE 1ST TI,E TO CLEAN A RENTAL HOUSE. PRICE WAS BETWEEN $240 AND 280.

SINGLE PERSON TO CLEAN CAME INSTEAD OF A CREW AS OFFERED. CLEANER HAD CONTRACT TO DO LESS THAN HAD AGREED TO CLEAN.

CLEANER HAD NO LADDER TO CLEAN UP HIGH

CLEANER HAD MANY AREAS THAT WERE NOT CLEANED WELL.

I CONTACTED COMPANY AND ASKED FOR PRICE OF $150 NOT 240 - 280.

TOLD BY KEVIN I WOULD GET A DISCOUNT

STILL DO NOT HAVE INVOICE THAT I PAID BY MASTERCARD AFTER SEVERAL E MAIL AND PHONE REQUESTS.

HAVE USED BONDED CLEANING FOR YEAARS AND THEY HAVE DONE A MUCH MORE COMPLETE CLEANING THA SAN DIEGO PRO FOR 1/2 THE COAST. BONDED HAS STOPPED THEIR SERVCIE

ASK FOR PAID INVOICE

ASK FOR TOTAL PAID PRICE OF $150

[redacted]Desired Settlement: ASK FOR PAID INVOICE FOR MY REAL ESTATE RECORDS

ASK FOR TOTAL PAID PRICE OF $150

Business

Response:

Dear Revdex.com,

The following are

responses to the client complaint #[redacted]:

1. There is nowhere in

our advertising where we promote teams of multiple cleaning team members. We

typically send one cleaning team member unless that team member will not be

able to complete the job alone in one day. We did send one team member only to clean the job

site. We would appreciate if the client would show us where in our advertising

we imply that we send multiple team members to the job site so that we can

remove these implications from our advertising if they accidentally exist.

2. There was an error on the work order our office sent with

the cleaning team member, and we have already admitted this to the client. Accidents happen. The client had requested to have interior and

exterior windows cleaned, but the work order mistakenly only said interior.

When the client brought the mistake to our attention, we promptly found our

error, we apologized to the client, and we included the exterior windows in the

work we did.

3. The client specifically told us not to bring a ladder

when he booked his cleaning.

4. I spoke with the client on Monday, August 12, and he told

me he was satisfied with the resolution I gave him. The only complaint he had

about the level of cleaning was that he was dissatisfied with how our cleaning

team member had cleaned the top of the fridge and under the fridge. I gave him

a $20 discount because he did not want us to return to the home to touch up this area.

5. Our User Agreement (signed by client) clearly states that

no other vendors or contractors can be present at the time of cleaning. If there our present, it voids the guarantee we put on our work. There

were painters and other workers in the home at the time of the cleaning.

6. The house was incredibly dirty (we have before and after pictures if you would like to see them), but the client told us that it

was very clean when he booked the cleaning. He said that it would barely need

any work; this was an inaccurate statement on the client's behalf.

7. The price estimate we gave over the phone to the client

(before we saw how dirty the house was and based on his description of the

scope of work) was $218-278. The final price came to $267, but we gave a

courtesy credit of $20 to the client, and we billed the client a total of $247.

8. We have forwarded the final receipt to the client via

email.

We have made numerous attempts to satisfy this client, but

he is trying to name his own price, and that is not how an A+ rated Revdex.com company

does business. After our last conversation with the client, he told us that he

was happy with the resolution we had reached, but then he went to Revdex.com over a

week later and filed this complaint. We do not understand why he told us he was satisfied with the resolution and then proceeded to contact Revdex.com.

Please let us know if we can offer any further insight.

Respectfully,

[redacted], San Diego Pro Cleaning

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

RESPONSE

[redacted] in my phone conversation kept saying the “crew” he sent to clean. It was only 1 person not a crew. It should have been 2 people.