San Diego Puppy

San Diego puppy was closed down in San Diego because they proved he was getting his puppies from out of state puppy millsHis current other stores are being investigated Oceanside has banned him from importing dogs from out of state

The reason we are one of the best pet stores around is that we thrive on customer service, and try to be as flexible as possible for our customersIn this case we feel that we went over and above what was required in helping our customer.? Please find listed below the sequence of events that happened in this situation.? - [redacted] came in with the intentions of purchasing a puppy- [redacted] loved a German Shepherd we had and didn't want her to sell but didn't have the money for a deposit.-Because she said she was 100% determined to get the puppy and had a big Military check coming in, we decided to let her finance the deposit.-She financed a $deposit to hold the puppy for weeks till her check came in.-She signed all standard contracts says that deposits were non-refundable.- [redacted] came in to play with the puppy over the next week or more, without mentioning any change of plans.-The day came for [redacted] to pick up her puppy and she never showed up or called.-Two or three days went by before she revisited, which would normally constitute a deposit forfeiture.? -She told us her check would be behind and to sell the puppy, but she would want another.-We told her we would gladly offer the deposit on another puppy, although we held the puppy for two weeks, for good customer service.- [redacted] then continued to visit the store, eventually picking out another puppy.-We credited her deposit towards the price, put the puppy on hold, and requested she put something additional down to continue to hold the puppy as the hold had technically expired- [redacted] continued to come in and put a little more of a hold at a time, $here, $there.-Eventually [redacted] fell in love with another puppyWe moved the ENTIRE deposit balance to this other puppy as a show of good faith.-At this point, we had held roughly puppies for the customer for a collective time of over a month.-At the rate of $a day for holds, this would constitute a $deposit.-Due to business circumstances, we had to transfer puppies from out Oceanside location to our National City location.- [redacted] came in and we explained that the puppy was still on hold, just in another location, and that we would process the paperwork from there and deliver the puppy for her- either to the store or to her house.-When we told her this, her response was "No, just no." When asked what she meant by that she said "Just no." without any further explanation.-She then requested her deposit back and to not get a puppy.-We informed her the deposit was not refundable and she signed a contract stating such.-We also informed her that we held different puppies for collectively a month and potentially prevented them from getting homes.-She said she would consider the events and circumstances and get back to us.-We have not heard from [redacted] since that point until now with this Revdex.com report.We are still more than willing to help and encourage that the customer come in and take a puppyWe are willing to even throw in a few extra goodies at our expense for the? inconvenience.?

San Diego Puppy prides itself in it's customer service and follow up with it's customers. We guarantee every puppy with a 15 day viral guarantee, a 1 year congenital guarantee, and an extended 10 year genetic defect guarantee. In the 7 years of doing business and the thousands of puppies sold... throughout those years we have had less than 10 "Parvo" cases. In most cases the initial results are a "false positives" given by unreliable SNAP tests. We may never truly know if this was a true positive unless proper blood work had been done. Regardless of the matter, the delay in sending a reimbursement was a result of two issues. The first issue was an administrative error on our behalf due to a staff changes, and secondly a lack of follow though by the customer. As you can see it took the customer over approximately 6 months to follow up on this claim. After speaking with Amber we resolved the whole issue and have reimbursed her for her medical bills. We're happy to see that her Shiba Inu is a happy, playful, and healthy puppy. P.S. We understand that in our industry animal right extremists coach upset customers to post on other review sites and setup appointments with news anchors to slander and smear our good company name and image. We understand that this was the case in this situation. We would ask the general public to use discretion and to look at the facts before coming to any negative conclusion about pet stores. We are a top notch, family oriented, business that loves what we do. We would never jeopardize the health of our puppies and stand behind our guarantees. Thank you for reading our response. More about us here: https://youtu.be/WkcNmo-sM_Q

The reason we are one of the best pet stores around is that we thrive on customer service, and try to be as flexible as possible for our customersIn this case we feel that we went over and above what was required in helping our customer. Please find listed below the sequence of events that
happened in this situation. -*** came in with the intentions of purchasing a puppy-*** loved a German Shepherd we had and didn't want her to sell but didn't have the money for a deposit.-Because she said she was 100% determined to get the puppy and had a big Military check coming in, we decided to let her finance the deposit.-She financed a $deposit to hold the puppy for weeks till her check came in.-She signed all standard contracts says that deposits were non-refundable.-*** came in to play with the puppy over the next week or more, without mentioning any change of plans.-The day came for *** to pick up her puppy and she never showed up or called.-Two or three days went by before she revisited, which would normally constitute a deposit forfeiture. -She told us her check would be behind and to sell the puppy, but she would want another.-We told her we would gladly offer the deposit on another puppy, although we held the puppy for two weeks, for good customer service.-*** then continued to visit the store, eventually picking out another puppy.-We credited her deposit towards the price, put the puppy on hold, and requested she put something additional down to continue to hold the puppy as the hold had technically expired-*** continued to come in and put a little more of a hold at a time, $here, $there.-Eventually *** fell in love with another puppyWe moved the ENTIRE deposit balance to this other puppy as a show of good faith.-At this point, we had held roughly puppies for the customer for a collective time of over a month.-At the rate of $a day for holds, this would constitute a $deposit.-Due to business circumstances, we had to transfer puppies from out Oceanside location to our National City location.-*** came in and we explained that the puppy was still on hold, just in another location, and that we would process the paperwork from there and deliver the puppy for her- either to the store or to her house.-When we told her this, her response was "No, just no." When asked what she meant by that she said "Just no." without any further explanation.-She then requested her deposit back and to not get a puppy.-We informed her the deposit was not refundable and she signed a contract stating such.-We also informed her that we held different puppies for collectively a month and potentially prevented them from getting homes.-She said she would consider the events and circumstances and get back to us.-We have not heard from *** since that point until now with this Revdex.com report.We are still more than willing to help and encourage that the customer come in and take a puppyWe are willing to even throw in a few extra goodies at our expense for the inconvenience

San Diego Puppy prides itself in it's customer service and follow up with it's customersWe guarantee every puppy with a day viral guarantee, a year congenital guarantee, and an extended year genetic defect guaranteeIn the years of doing business and the thousands of puppies sold
throughout those years we have had less than "Parvo" casesIn most cases the initial results are a "positives" given by unreliable SNAP testsWe may never truly know if this was a true positive unless proper blood work had been done. Regardless of the matter, the delay in sending a reimbursement was a result of two issuesThe first issue was an administrative error on our behalf due to a staff changes, and secondly a lack of follow though by the customerAs you can see it took the customer over approximately months to follow up on this claim. After speaking with Amber we resolved the whole issue and have reimbursed her for her medical billsWe're happy to see that her Shiba Inu is a happy, playful, and healthy puppy. P.SWe understand that in our industry animal right extremists coach upset customers to post on other review sites and setup appointments with news anchors to slander and smear our good company name and imageWe understand that this was the case in this situation We would ask the general public to use discretion and to look at the facts before coming to any negative conclusion about pet storesWe are a top notch, family oriented, business that loves what we doWe would never jeopardize the health of our puppies and stand behind our guaranteesThank you for reading our response. More about us here: https://youtu.be/WkcNmo-sM_Q

The reason we are one of the best pet stores around is that we thrive on customer service, and try to be as flexible as possible for our customersIn this case we feel that we went over and above what was required in helping our customer.
Please find listed below the sequence of
events that happened in this situation.
-*** came in with the intentions of purchasing a puppy-*** loved a German Shepherd we had and didn't want her to sell but didn't have the money for a deposit-Because she said she was 100% determined to get the puppy and had a big Military check coming in, we decided to let her finance the deposit-She financed a $deposit to hold the puppy for weeks till her check came in-She signed all standard contracts says that deposits were non-refundable-*** came in to play with the puppy over the next week or more, without mentioning any change of plans-The day came for *** to pick up her puppy and she never showed up or called-Two or three days went by before she revisited, which would normally constitute a deposit forfeiture.
-She told us her check would be behind and to sell the puppy, but she would want another-We told her we would gladly offer the deposit on another puppy, although we held the puppy for two weeks, for good customer service-*** then continued to visit the store, eventually picking out another puppy-We credited her deposit towards the price, put the puppy on hold, and requested she put something additional down to continue to hold the puppy as the hold had technically expired
-*** continued to come in and put a little more of a hold at a time, $here, $there-Eventually *** fell in love with another puppyWe moved the ENTIRE deposit balance to this other puppy as a show of good faith-At this point, we had held roughly puppies for the customer for a collective time of over a month-At the rate of $a day for holds, this would constitute a $deposit-Due to business circumstances, we had to transfer puppies from out Oceanside location to our National City location-*** came in and we explained that the puppy was still on hold, just in another location, and that we would process the paperwork from there and deliver the puppy for her- either to the store or to her house-When we told her this, her response was "No, just no." When asked what she meant by that she said "Just no." without any further explanation-She then requested her deposit back and to not get a puppy-We informed her the deposit was not refundable and she signed a contract stating such-We also informed her that we held different puppies for collectively a month and potentially prevented them from getting homes-She said she would consider the events and circumstances and get back to us.-We have not heard from *** since that point until now with this Revdex.com reportWe are still more than willing to help and encourage that the customer come in and take a puppyWe are willing to even throw in a few extra goodies at our expense for the inconvenience

San Diego Puppy prides itself in it's customer service and follow up with it's customersWe guarantee every puppy with a day viral guarantee, a year congenital guarantee, and an extended year genetic defect guaranteeIn the years of doing business and the thousands of puppies sold
throughout those years we have had less than "Parvo" casesIn most cases the initial results are a "positives" given by unreliable SNAP testsWe may never truly know if this was a true positive unless proper blood work had been done. Regardless of the matter, the delay in sending a reimbursement was a result of two issuesThe first issue was an administrative error on our behalf due to a staff changes, and secondly a lack of follow though by the customerAs you can see it took the customer over approximately months to follow up on this claim. After speaking with Amber we resolved the whole issue and have reimbursed her for her medical billsWe're happy to see that her Shiba Inu is a happy, playful, and healthy puppy. P.SWe understand that in our industry animal right extremists coach upset customers to post on other review sites and setup appointments with news anchors to slander and smear our good company name and imageWe understand that this was the case in this situation We would ask the general public to use discretion and to look at the facts before coming to any negative conclusion about pet storesWe are a top notch, family oriented, business that loves what we doWe would never jeopardize the health of our puppies and stand behind our guaranteesThank you for reading our response. More about us here: https://youtu.be/WkcNmo-sM_Q

The reason we are one of the best pet stores around is that we thrive on customer service, and try to be as flexible as possible for our customersIn this case we feel that we went over and above what was required in helping our customer.? Please find listed below the sequence of events that
happened in this situation.? -*** came in with the intentions of purchasing a puppy-*** loved a German Shepherd we had and didn't want her to sell but didn't have the money for a deposit.-Because she said she was 100% determined to get the puppy and had a big Military check coming in, we decided to let her finance the deposit.-She financed a $deposit to hold the puppy for weeks till her check came in.-She signed all standard contracts says that deposits were non-refundable.-*** came in to play with the puppy over the next week or more, without mentioning any change of plans.-The day came for *** to pick up her puppy and she never showed up or called.-Two or three days went by before she revisited, which would normally constitute a deposit forfeiture.? -She told us her check would be behind and to sell the puppy, but she would want another.-We told her we would gladly offer the deposit on another puppy, although we held the puppy for two weeks, for good customer service.-*** then continued to visit the store, eventually picking out another puppy.-We credited her deposit towards the price, put the puppy on hold, and requested she put something additional down to continue to hold the puppy as the hold had technically expired-*** continued to come in and put a little more of a hold at a time, $here, $there.-Eventually *** fell in love with another puppyWe moved the ENTIRE deposit balance to this other puppy as a show of good faith.-At this point, we had held roughly puppies for the customer for a collective time of over a month.-At the rate of $a day for holds, this would constitute a $deposit.-Due to business circumstances, we had to transfer puppies from out Oceanside location to our National City location.-*** came in and we explained that the puppy was still on hold, just in another location, and that we would process the paperwork from there and deliver the puppy for her- either to the store or to her house.-When we told her this, her response was "No, just no." When asked what she meant by that she said "Just no." without any further explanation.-She then requested her deposit back and to not get a puppy.-We informed her the deposit was not refundable and she signed a contract stating such.-We also informed her that we held different puppies for collectively a month and potentially prevented them from getting homes.-She said she would consider the events and circumstances and get back to us.-We have not heard from *** since that point until now with this Revdex.com report.We are still more than willing to help and encourage that the customer come in and take a puppyWe are willing to even throw in a few extra goodies at our expense for the? inconvenience.?

To whom it may concern,
"">This is in response to, complaint ID number, [redacted] and his wife came to our store, interested in purchasing another puppy from us in late JanuaryAfter going over all their loan and leasing options, they informed me that the other options that I had provided was not offered to them before, and that WAGS leasing was the only option given to them After being asked about the differences in the options, they became upset[redacted], the employee that helped them with their previous purchase, never explained their lease to them and did not have them sign it[redacted] stated that he left his email open on one of the computers, after waiting for the email confirmation, but never signed the lease agreement We are under the assumption that [redacted] electronically signed it for them. I attempted to fix the problem, after everything was explained to me, but WAGS leasing was closed for the day After about a week, everything was set up and arranged to initiate the return through WAGSOnce [redacted] and his wife arrived, I processed with the return and signed them up with the loan option that they chose; which was with [redacted] After everything was done, they thanked me for my customer service and said that they will consider us again, for another purchase of a puppy, now that I am employed there Sincerely yours, [redacted]

San Diego puppy was closed down in San Diego because they proved he was getting his puppies from out of state puppy mills. His current other stores are being investigated Oceanside has banned him from importing dogs from out of state.

San Diego Puppy prides itself in it's customer service and follow up with it's customers. We guarantee every puppy with a 15 day viral guarantee, a 1 year congenital guarantee, and an extended 10 year genetic defect guarantee. In the 7 years of doing business and the thousands of puppies sold...

throughout those years we have had less than 10 "Parvo" cases. In most cases the initial results are a "false positives" given by unreliable SNAP tests. We may never truly know if this was a true positive unless proper blood work had been done. 
Regardless of the matter, the delay in sending a reimbursement was a result of two issues. The first issue was an administrative error on our behalf due to a staff changes, and secondly a lack of follow though by the customer. As you can see it took the customer over approximately 6 months to follow up on this claim. 
After speaking with Amber we resolved the whole issue and have reimbursed her for her medical bills. We're happy to see that her Shiba Inu is a happy, playful, and healthy puppy. 
P.S. We understand that in our industry animal right extremists coach upset customers to post on other review sites and setup appointments with news anchors to slander and smear our good company name and image. We understand that this was the case in this situation.  We would ask the general public to use discretion and to look at the facts before coming to any negative conclusion about pet stores. We are a top notch, family oriented, business that loves what we do. We would never jeopardize the health of our puppies and stand behind our guarantees. Thank you for reading our response. 
More about us here: https://youtu.be/WkcNmo-sM_Q

San Diego puppy was closed down in San Diego because they proved he was getting his puppies from out of state puppy mills. His current other stores are being investigated Oceanside has banned him from importing dogs from out of state.

Review: Back in early January of this year, I purchased a french bulldog from national city puppy. When I first went to the store, it seemed very nice and seemed to have good service and policies. After speaking to the owner, [redacted], he informed and showed me that all his puppies come from reputable breeders, have AKC registration, and pedigrees. He even showed me the breeders USDA inspection recorders. Believing all this, I purchased a my puppy, [redacted], for 2800 dollars. However, after a month, I started to notice that my little puppy started to grow and look less like a frenchy and more like something else. Being suspicious, I sent picks of [redacted] to two breeders and even paid for wisdom panel DNA test. The breeders said that he didn't look pure and the test came back saying that he was indeed french but also half mutt. Upon learning this, I decided to research the breeder, [redacted], and found out that he owned a mega puppy mill in Illinois and has had USDA violations up until 2011 but nothing since. After doing my research, I took my results and information back to national city puppy and I was only met with disrespect. The manager [redacted] and owner [redacted] tried to inform me that french Bulldogs are mutts and that's why my results showed what they did. Knowing this is total nonsense, I told them that I only wanted to receive whatever the markup I paid for the puppy, so if they paid 1000 for [redacted] then I would only want 2000 because they could have been screwed over as well. After hearing my offer, they told me they would contact their distributor and get back to me in a couple days. After several days of no answer, I called them and they said they wanted to send me a packet on how unreliable DNA test are. Once I said I wasn't convencied, they stop returning my calls and have been ignoring me ever sense because they found out that I deploy soon. Oh Ya, I forgot to include that I also found out that my dog is not even AKC but a lesser reputable affiliate and pedigree is not reputable as well.Desired Settlement: Be refunded a percentage of my money and to keep David from conning other people.

Review: For the past two months I've been working with the staff a Beach Buddy Puppy to find the perfect puppy for the purpose of service dog training for my disabilities. I fist pick out a German Shepherd puppy but told the sales associate that I did not have the funds to pay for the puppy at the time but I was supposed to receive my military pay by the end of September. I was then told to apply for financing and I did and was approved for $530 through EZ pay lending. I was given the option by the regional manager, Alexander that I could apply the $530 to the cost of the puppy and he would hold the dog for me until the end of the month. There was a delay in my military pay and I told the sales associates the situation and the puppy was sold and I had the option to apply the loan to another puppy. I then became interested in a yellow Labrador retriever and being paying $50 per day to hold the dog at the start of October. I was assured that this was fine by [redacted] the sales associate and signed agreement that said holds could only be transferred and not returned. A week or two passed and another sales associate named [redacted] had me interact with a Golden retriever puppy. The puppy that [redacted] matched me with was perfect and would fit all my needs as a service. At that time [redacted] took all the money that I had applied to the other two puppies applied it to the golden retriever. I found out that I was getting paid on Oct 30 2015 and made arrangements to pay the remainder of the cost while continuing to pay the $50 per day and [redacted] and [redacted] continued to hold the dog and I was allowed to interact with the puppy every day. On Oct 26 & 27 I went to visit the puppy but the store was closed on Oct 28 when the store reopened I was told that my puppy had been transferred to another location because the sale of the dog (and several other puppies) was against Oceanside regulation but the had 23 new dogs that I could choose from. I asked if I could have my money back since the contract.

Business

Response:

The reason we are one of the best pet stores around is that we thrive on customer service, and try to be as flexible as possible for our customers. In this case we feel that we went over and above what was required in helping our customer. Please find listed below the sequence of events that happened in this situation.

Review: My wife and I went in to [redacted] on Veteran's Day where one of the ladies that worked there immediately asked if I was active duty. When I said yes she informed me that active duty got a discount as well as an additional discount that day for it being Veteran's Day. My wife and I decided to get one of the puppies. We were informed she was a purebred, later found she is not. They guarantee pedigrees for every dog, but we never got one. We were told that we would make monthly payments that would go to paying for her until she was paid off. Later we found out that we "supposedly" signed a contract with a 3rd party financing company called [redacted] financing that we never got a copy of nor did we get an email stating we had signed the contract. [redacted] charges us monthly 160$ where 80$ goes to rent the dog and the other 80$ goes towards purchasing her. At the end of the term of payments we will have paid almost 200% interest on her meaning we pay twice as much as her original cost. At the end of the payments we then have to pay another 300$ to "own" her. If we want out of this contract we have to pay 1000$ and surrender the dog. We have reason to believe the woman that helped us was solely interested in making her commission and committed fraud to get us into this contract. She never informed us of the military payment option where there is no interest or what they call "financing fees", we would be only making payments for the dog until she was paid off. We learned later that this woman was fired and that commission is now no longer granted to the employee that sold the dog but split between all employees. We know there have been other complaints and many people are unaware of the [redacted] contract. We have tried to be in contact with the owner and managers by sending emails, having employees send emails and leaving messages but have gotten no response and it has been two weeks now. We are unsure of how to proceed and would like help mediating our complaint. Thank you so much.Desired Settlement: We feel we were lied to and manipulated into getting the dog by this woman ([redacted]- we believe her name to be). [redacted] has already been paid by [redacted] for the dog so they already got their money for her. I believe the employee forged my initials onto the contract and I never received a copy of the contract nor did I receive an email confirmation that the forms were signed. I would like to be broken out of [redacted] contract and get a reduced price since we have already made payments towards her.

Business

Response:

To whom it may concern, This is in response to, complaint ID number, [redacted] and his wife came to our store, interested in purchasing another puppy from us in late January. After going over all their loan and leasing options, they informed me that the other options that I had provided was not offered to them before, and that WAGS leasing was the only option given to them. After being asked about the differences in the options, they became upset. [redacted], the employee that helped them with their previous purchase, never explained their lease to them and did not have them sign it. [redacted] stated that he left his email open on one of the computers, after waiting for the email confirmation, but never signed the lease agreement. We are under the assumption that [redacted] electronically signed it for them. I attempted to fix the problem, after everything was explained to me, but WAGS leasing was closed for the day. After about a week, everything was set up and arranged to initiate the return through WAGS. Once [redacted] and his wife arrived, I processed with the return and signed them up with the loan option that they chose; which was with [redacted]. After everything was done, they thanked me for my customer service and said that they will consider us again, for another purchase of a puppy, now that I am employed there. Sincerely yours, [redacted]

Review: In March, 2015, we purchased a Shiba Inu puppy ($2100) from National City Puppy. We had him one night before he become violently ill. He would not stop vomiting. We rushed him to the [redacted] Pet Hospital.After several visit to various vets, he was diagnosed with PARVO. The vet informed us our beloved puppy only had a 50/50 chance of survival. While this was happening I was told that if my puppy were to die that I could bring in his body and they would replace him. Fortunately, our puppy pulled through and continues to thrive.In the mean time, I contacted Nation City Puppy and was told by the owner, [redacted], , that they would help pay for vet bills and a check was in the mail. Apparently, that was a lie. I have not received any compensation or reimbursement. Now [redacted] is refusing to communicate with me. In addition to be traumatized, I'm still in debt. Hopefully, National City Puppy will never have the opportunity to do this to anyone else. Educating the public is the only way this can be prevented. I will never purchase a puppy from a pet store again. At the time, I didn't know any better.Desired Settlement: I would like them to pay for the vet bills that were acquired from him having parvo and for the amount of time I had to miss work to take care of the puppy. Also, an apology for putting my family and I through this pain that even to this day has hurt our hearts.

Business

Response:

San Diego Puppy prides itself in it's customer service and follow up with it's customers. We guarantee every puppy with a 15 day viral guarantee, a 1 year congenital guarantee, and an extended 10 year genetic defect guarantee. In the 7 years of doing business and the thousands of puppies sold throughout those years we have had less than 10 "Parvo" cases. In most cases the initial results are a "false positives" given by unreliable SNAP tests. We may never truly know if this was a true positive unless proper blood work had been done.