San Diego RV Resort

Hello, We have confirmed with the third-party credit card processor that this matter has been resolvedThank you for taking the time to communicate your concernsAs you know from our prior communications, the $refund you requested posted on our property management and credit card processing systems as a completed refund the very next day after your requestWhen you later suggested there may be a potential problem with the intermediary bank, since your bank was European, we investigated the refund to confirm it was properly submitted on our end and found that it wasSince the refund always showed as completed and processed on our system, you were the only one who was able to verify whether or not you had actually received the refundAs soon as you notified us that you still had not received the refund, we alerted the third-party credit card processing company, who discovered that a system error occurred during your transaction and although the refund posted on our end correctly as completed, it did not actually post on their end, causing a delayThat same day, we attempted to contact you to explain the third party’s system error and their assurance that the refund has been processedWe have since made additional attempts to contact you, as you have requested, but have not been able to reach youWe apologize for any inconvenience the credit card company’s system error causedCustomer service is our top priority and even when our guest’s concerns ultimately reside with outside vendors we intervene to ensure concerns are properly handled and resolved in an expedient manner[redacted] ***

Hello,? We have confirmed with the third-party credit card processor that this matter has been resolvedThank you for taking the time to communicate your concernsAs you know from our prior communications, the $refund you requested posted on our property management and credit card processing systems as a completed refund the very next day after your requestWhen you later suggested there may be a potential problem with the intermediary bank, since your bank was European, we investigated the refund to confirm it was properly submitted on our end and found that it wasSince the refund always showed as completed and processed on our system, you were the only one who was able to verify whether or not you had actually received the refundAs soon as you notified us that you still had not received the refund, we alerted the third-party credit card processing company, who discovered that a system error occurred during your transaction and although the refund posted on our end correctly as completed, it did not actually post on their end, causing a delayThat same day, we attempted to contact you to explain the third party’s system error and their assurance that the refund has been processedWe have since made additional attempts to contact you, as you have requested, but have not been able to reach youWe apologize for any inconvenience the credit card company’s system error causedCustomer service is our top priority and even when our guest’s concerns ultimately reside with outside vendors we intervene to ensure concerns are properly handled and resolved in an expedient manner[redacted] ***?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is totally satisfactory to me. I consider this complaint resolved
Best regards,
*** ***

Hello, We have confirmed with the third-party credit card processor that this matter has been resolvedThank you for taking the time to communicate your concernsAs you know from our prior communications, the $refund you requested posted on our property management and credit card
processing systems as a completed refund the very next day after your requestWhen you later suggested there may be a potential problem with the intermediary bank, since your bank was European, we investigated the refund to confirm it was properly submitted on our end and found that it wasSince the refund always showed as completed and processed on our system, you were the only one who was able to verify whether or not you had actually received the refundAs soon as you notified us that you still had not received the refund, we alerted the third-party credit card processing company, who discovered that a system error occurred during your transaction and although the refund posted on our end correctly as completed, it did not actually post on their end, causing a delayThat same day, we attempted to contact you to explain the third party’s system error and their assurance that the refund has been processedWe have since made additional attempts to contact you, as you have requested, but have not been able to reach youWe apologize for any inconvenience the credit card company’s system error causedCustomer service is our top priority and even when our guest’s concerns ultimately reside with outside vendors we intervene to ensure concerns are properly handled and resolved in an expedient manner.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is totally satisfactory to me.  I consider this complaint resolved.
Best regards,
[redacted]

Hello, We have confirmed with the third-party credit card processor that this matter has been resolved. Thank you for taking the time to communicate your concerns. As you know from our prior communications, the $100 refund you requested posted on our property management and credit card...

processing systems as a completed refund the very next day after your request. When you later suggested there may be a potential problem with the intermediary bank, since your bank was European, we investigated the refund to confirm it was properly submitted on our end and found that it was. Since the refund always showed as completed and processed on our system, you were the only one who was able to verify whether or not you had actually received the refund. As soon as you notified us that you still had not received the refund, we alerted the third-party credit card processing company, who discovered that a system error occurred during your transaction and although the refund posted on our end correctly as completed, it did not actually post on their end, causing a delay. That same day, we attempted to contact you to explain the third party’s system error and their assurance that the refund has been processed. We have since made additional attempts to contact you, as you have requested, but have not been able to reach you. We apologize for any inconvenience the credit card company’s system error caused. Customer service is our top priority and even when our guest’s concerns ultimately reside with outside vendors we intervene to ensure concerns are properly handled and resolved in an expedient manner.[redacted]