Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yate’s response is pretty much what I expected. I indicated in my complaint I would not seek any type of recompense. It is obvious their definition of integrity is different from mine. It is a shame one of the biggist jobs (according to them) they have ever done would love to be used as a reference, but they won’t.
Regards,
[redacted]
It is now and always will be the position of Yates Home Sales, to the best of our ability to provide a pleasant experience for our customers. The purchase of a new home should be an enjoyable event. It is with much regret on the part of Yates Homes that we should find ourselves in the position of...
having to address the issues of a dissatisfied home owner through this means.As with any business or individual, communication is a key component. It is our intent with our customers to be as effective in this area as we can be. That being said, undoubtedly there will be times without intent we may fail the customer’s expectations. As with any demands of a business we will find ourselves faced with uncontrollable circumstances, weather issues and delays and even miscommunications. We will do our best to adjust accordingly. Understandably all of these things can and will impact not only the customer but business owners as well. We believe whole heartedly we have a more than capable crew of employees. We contend always with our customers to address unsatisfactory issues in any form that may arise. As long as we know of these circumstances before, during, and even after the issues in question. We as Yates Homes owners, employees, and contractors will always strive to do what is fair and right with our customers. It is our stance to tolerate nothing else. We will press to take the appropriate steps to correct to the best of our ability said issues as the customer will allow. It will continue to be the position of Yates owners to make themselves available at any given time for the home buyer for the purpose of confrontation or compliements, differences of opinions, expectations, gratitudes or other. Again, it is with regret that we address these issues from the customer through Revdex.com. Yates Homes desire in the 29 years of business is still to please our customer to the best of our ability and their expectations.Sincerely,Yates Homes
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yate’s response is pretty much what I expected. I indicated in my complaint I would not seek any type of recompense. It is obvious their definition of integrity is different from mine. It is a shame one of the biggist jobs (according to them) they have ever done would love to be used as a reference, but they won’t.
Regards,
[redacted]
It is now and always will be the position of Yates Home Sales, to the best of our ability to provide a pleasant experience for our customers. The purchase of a new home should be an enjoyable event. It is with much regret on the part of Yates Homes that we should find ourselves in the position of...
having to address the issues of a dissatisfied home owner through this means.As with any business or individual, communication is a key component. It is our intent with our customers to be as effective in this area as we can be. That being said, undoubtedly there will be times without intent we may fail the customer’s expectations. As with any demands of a business we will find ourselves faced with uncontrollable circumstances, weather issues and delays and even miscommunications. We will do our best to adjust accordingly. Understandably all of these things can and will impact not only the customer but business owners as well. We believe whole heartedly we have a more than capable crew of employees. We contend always with our customers to address unsatisfactory issues in any form that may arise. As long as we know of these circumstances before, during, and even after the issues in question. We as Yates Homes owners, employees, and contractors will always strive to do what is fair and right with our customers. It is our stance to tolerate nothing else. We will press to take the appropriate steps to correct to the best of our ability said issues as the customer will allow. It will continue to be the position of Yates owners to make themselves available at any given time for the home buyer for the purpose of confrontation or compliements, differences of opinions, expectations, gratitudes or other. Again, it is with regret that we address these issues from the customer through Revdex.com. Yates Homes desire in the 29 years of business is still to please our customer to the best of our ability and their expectations.Sincerely,Yates Homes