Initial Business Response /* (1000, 9, 2015/02/12) */
Attached is the three-page incident reportNote that witnesses saw Mr*** in the altercation and his conduct was a clear violation of the Student Code of Conduct
Attached is two-page documentation that Mr
*** did not complete the hours required to earn a certificateI have no evidence to support his statement that he had been issued one
Not able to address his complaints about the Program Director, as that person is no longer employed by the College
Initial Business Response /* (1000, 5, 2014/11/19) */
Mr*** has two complaints: 1: "Somehow I got a student loan, and I tried to find how much I owe"
I can provide documents that dispute both assertionsMr*** was well aware he was applying for federal loans and that he had
responsibility for repayment
Additionally, his student record includes documentation of contact from our bookkeeping staff
He is correct in stating that once an account is turned to collections, his contact must be with themI am confident that they have, or certainly will, notify him of the balance owing
Please let me know how to submit pdf of documentation
Sincerely,
*** ***, Vice President
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied but I will take my issue further up with whatever Government agency that governs them as they never worked or explained anything and have been garnishing my wages for two years
Final Business Response /* (4000, 9, 2014/11/24) */
As indicated in my first response, the student was aware he was assuming a loan obligation, and was given all required disclosures to that effect
Additionally, the balance owing the school was sent to collections only after contact and attempted contact with the studentOnce sent to collections, all communication regarding the debt must be with them
I am happy to continue working with this student to achieve resolution; however, his financial obligations are now in the hands of third parties
Initial Business Response /* (1000, 10, 2014/11/12) */
Contact Name and Title: *** *** Vice Presid
Contact Phone: 559/XXX-XXXX
Contact Email: ***@sjvc.edu
Student completed her application
Student completed self-query report
Check request
submitted
Student received self-query results
April Check received
Application mailed
Student sent Facebook query
Instructor checked application status online, no update found
Instructor responded on Facebook that application was sent and response from Board would go directly to student
Student expressed via Facebook her frustration with the application process
Division Manager spoke with student regarding her frustration and discussed the Board's letter regarding missing transcripts
Division Manager called student; no response
Division Manager called student to follow up; no response
Transcripts submitted with license application are those provided by the studentThis student submitted her transcripts to her admissions advisor, who forwarded to the Registrar for retention until they are obtained for the license applicationThese transcripts are sealed by the sending school, so we are not able to confirm their contents
It is out expectation/resolution that the student will receive her license and obtain employment
Initial Consumer Rebuttal /* (3000, 12, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
9/10/and 9/1/I did respond to the Business Manager via phone call by leaving a voice mail that I got her message to call her back and I did not receive a responseI asked that she please leave a voice message instead of just saying to call her back...I have yet to hear anything from anybody at San Joaquin Valley College
Final Business Response /* (4000, 14, 2014/11/25) */
A San Joaquin Valley College employee called the State Board and was told the Board has sent a letter to Ms*** requesting high school transcripts with graduation date indicated and a copy of her driver's license
If there is any way we can assist beyond those limits, we are most happy to do so
Final Consumer Response /* (4200, 16, 2014/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did respond to the board immediately and submitted the requested information to the State BoardThe letter states that the school sent the wrong transcripts that is what initiated the calls to the Registrar and the school seems like they do not want to take responsibility of sending the wrong paperworkI replied to the board with mailing my proof of my high school graduation dates and a copy of my current driver licenseI have sent several emails to the State Board asking if they received the mailing and if it will suffice to proceedAs of this date I have not heard back from the State Board
Initial Business Response /* (1000, 9, 2015/02/12) */
Attached is the three-page incident reportNote that witnesses saw Mr*** in the altercation and his conduct was a clear violation of the Student Code of Conduct
Attached is two-page documentation that Mr
*** did not complete the hours required to earn a certificateI have no evidence to support his statement that he had been issued one
Not able to address his complaints about the Program Director, as that person is no longer employed by the College
Initial Business Response /* (1000, 5, 2014/11/19) */
Mr*** has two complaints: 1: "Somehow I got a student loan, and I tried to find how much I owe"
I can provide documents that dispute both assertionsMr*** was well aware he was applying for federal loans and that he had
responsibility for repayment
Additionally, his student record includes documentation of contact from our bookkeeping staff
He is correct in stating that once an account is turned to collections, his contact must be with themI am confident that they have, or certainly will, notify him of the balance owing
Please let me know how to submit pdf of documentation
Sincerely,
*** ***, Vice President
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied but I will take my issue further up with whatever Government agency that governs them as they never worked or explained anything and have been garnishing my wages for two years
Final Business Response /* (4000, 9, 2014/11/24) */
As indicated in my first response, the student was aware he was assuming a loan obligation, and was given all required disclosures to that effect
Additionally, the balance owing the school was sent to collections only after contact and attempted contact with the studentOnce sent to collections, all communication regarding the debt must be with them
I am happy to continue working with this student to achieve resolution; however, his financial obligations are now in the hands of third parties
Initial Business Response /* (1000, 10, 2014/11/12) */
Contact Name and Title: *** *** Vice Presid
Contact Phone: 559/XXX-XXXX
Contact Email: ***@sjvc.edu
Student completed her application
Student completed self-query report
Check request
submitted
Student received self-query results
April Check received
Application mailed
Student sent Facebook query
Instructor checked application status online, no update found
Instructor responded on Facebook that application was sent and response from Board would go directly to student
Student expressed via Facebook her frustration with the application process
Division Manager spoke with student regarding her frustration and discussed the Board's letter regarding missing transcripts
Division Manager called student; no response
Division Manager called student to follow up; no response
Transcripts submitted with license application are those provided by the studentThis student submitted her transcripts to her admissions advisor, who forwarded to the Registrar for retention until they are obtained for the license applicationThese transcripts are sealed by the sending school, so we are not able to confirm their contents
It is out expectation/resolution that the student will receive her license and obtain employment
Initial Consumer Rebuttal /* (3000, 12, 2014/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
9/10/and 9/1/I did respond to the Business Manager via phone call by leaving a voice mail that I got her message to call her back and I did not receive a responseI asked that she please leave a voice message instead of just saying to call her back...I have yet to hear anything from anybody at San Joaquin Valley College
Final Business Response /* (4000, 14, 2014/11/25) */
A San Joaquin Valley College employee called the State Board and was told the Board has sent a letter to Ms*** requesting high school transcripts with graduation date indicated and a copy of her driver's license
If there is any way we can assist beyond those limits, we are most happy to do so
Final Consumer Response /* (4200, 16, 2014/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did respond to the board immediately and submitted the requested information to the State BoardThe letter states that the school sent the wrong transcripts that is what initiated the calls to the Registrar and the school seems like they do not want to take responsibility of sending the wrong paperworkI replied to the board with mailing my proof of my high school graduation dates and a copy of my current driver licenseI have sent several emails to the State Board asking if they received the mailing and if it will suffice to proceedAs of this date I have not heard back from the State Board