I bought furniture 2 1/2 months ago. It is falling apart and has a warranty but they will not repair or replace the sectional. They told me they would send someone to look at it 3 weeks ago and no one came. I came by the store today and they refused to help me.
I was promised by the salesperson that my sofa sleeper would be delivered in 3-weeksIt was 8+ weeks before it was deliveredThe delivery tean told me that there was a hole that they had sewn up and they would give me a $in store credit to take the couch.that was 7/20/, well over more weeksThis company has denied me a refund due to this being a special orderIt was not a special order, all item in the store has to be ordered except the mattresses
In December 2018, I got myself a dresser, sofa, bed and loveseatI told them I would like it delivered at soon as possibleI needed it to be delivered by Wednesday so my son would be in town to let them inThey did not come so I called and they told me it would not be until next week and I told them that was not acceptableThey then told me it would be six weeks before they could deliver it and then they started talking about the priceI told them I would keep the dresser but they could cancel everything elseThe employee then became upset so I told her to just cancel the entire order and that I would go somewhere else to make the purchaseAt that time they had already taken $from my account and I requested they refund thatI called the store and asked to speak to the manager and he told me they can't refund me and they have the furniture except the bed and that it was noted on my paperworkI explained to him that I never received any paperworkHe argued with me on the
Cover on cushions would not stay in place, cushion would slide out of frame while sitting in chair Seats on love seat, side was soft, the other firm, dealt with different person every time I called, I called 6-times a week Staff would not let me talk to Mr***, the owner and would not give me the corporate phone number Did offer store credit but who would want that furniture that does not hold up?
My wife and I went to the store on 5//we spent about an hour or more browsing and looking I made a purchase I purchased for my wife a beautiful kitchen island which has yet to arrive and when we made the order I asked how long I could expect to wait and was told "not long this item shows we have in stock and available so between 3-weeks." I thought that was great So it's getting close to the end of weeks and we haven't heard anything from the store so we called to inquire, this is when we are told the delivery shows the end of the week start of the following weekStill being slightly inside the week window, no big dealThen a week later I call again to verify and we spoke with a manager who tells us it will be sometime after July 13th before it arrives in my home because there are none in stock due it's popularity That I can get a refund and purchase something else See I didn't spend all my time in the store for something else, I purchased what I wanted an
I bought furniture 1/months agoIt is falling apart and has a warranty but they will not repair or replace the sectionalThey told me they would send someone to look at it weeks ago and no one cameI came by the store today and they refused to help me
We purchased a sectional on 2-17-that was to be delivered in 2-weeks per the original salespersonWe never received updates and had to call constantly to find out the statusWe were told that the order was in and then found out it was missing a piece, then told it was in and when they tried to deliver it was missing a pieceI asked them to keep the items as we did not want a partial sectional in our homeI advised that due to the delay (weeks) in delivery I was not willing to wait longer than Friday 3/30/for the missing piece or I would like a refundWe were called on 3/28/and told that they had the piece inI asked the lady that called if they were using the floor model piece to sub on my order and she told me noWhen they delivered the sectional all the pieces were deliveredThe delivery men did not put the cushions on until I signed the paperwork that confirming the deliveryI asked for copies of all the paperwork and was told they did not have any copies for m
My husband and I ordered a mattressWe financed the purchase under the impression that our credit would not be pulled and that it was typical financingThis was not the caseWe were also under the impression we would have our purchase within a couple of weeksWhen weeks passed, we visited the store to find out why no one had calledWe were told that the product would not be available for to weeksWe asked for the order to be cancelled and the manager *** *** said no and told us we were ungrateful and indecisive and that we were wasting his timeHe then sent his father out to us to convince us to hold out and be patientWe were patient then when the merchandise arrived, part of the order was missingThe box spring was never orderedI tested the mattress to make sure that it was indeed the mattress ordered and it was notIt was hard as a rock and not at all the mattress we tried out in the storeWe asked the delivery guys to return the items and requested a ref
I have never been so disgusted with customer service from a company in my lifeTwo weeks ago I went in Ashley furniture in Cape Girardeau looking for a new couchI found one I really liked it but I was really nervous to go through with the purchaseIt’s a lot of money and I’ve worked so hard to saveSo I took pictures of the couch and all it’s tag info so that I could go home and look at it online and hopefully make my decisionI got home and tried entering the long codes of numbers in to the website but I was getting nowhereSo I called the store and asked for helpThey were happy to helpI explained I was just in the store, who I spoke to, and what I was wantingThey pulled it up on their end, I still couldn’tI wanted a better confirmation that we were talking about the same couch before ordering so the associate offered to send me a screenshotI was grateful for thatI thanked herThe process took longer than usual because they kept saying their systems were down and they were having a lot of troubleAt one point I was called from her cell phone rather than the storeThe next morning I checked my bank account, like always do just to make sure nothing crazy happenedThank God I did because I was charged for two couchesI had to call numerous times and it took over a week for that money to be returned to meYesterday finally was delivery dayThe couch arrives and they sent me a really light tan colorI ordered slate greyI knew by memory a specific color on their color scheme but somehow, they don’t believe that’s what I wantedIt appears this is what I ordered so this is what I’ve gotLike it’s just inconceivable that when they canceled that second order, it was actually the color I wanted and the order that remained was the extra orderThat’s just not possible apparently even though it makes all the sense in the worldSoHere are my options according to themBy sending that tan one back, I’m now responsible for a restocking feeIf I have them order me my slate grey, I will be responsible for delivery feesWe are costing them money they said.we were on the phone for hours last night getting absolutely nowhereI don’t want the chocolate one on the floorI want my grey I orderedI worked hard to afford a new couchI want what I selectedI want what was discussedThe only thing I can do without having to give them any more money is trade the tan for the chocolateI feel robbedI feel like this can’t be right and this can’t be happeningThey told me they have to back and review phone records to determine if I made the mistake or if they made the mistakeThey called back last night and said they reviewed our phone records and “not one time was there any mention of a color so how were we supposed to know what you wanted?” We both just said YOU ASKMind you though, color had been discussed on the cell phone of the associateNone of this should be my problem or worry or concernwe had discussed this order with two or three people, in store and on the phonethe phones were giving them problems, their credit systems were giving them problems, I felt confident when I placed the order that It was understood I wanted slate greyI obviously would’ve never agreed to a light tan with three kids in my houseLast night on the phone, the associate (***) kept saying “you just have to give us some leniency here we are trying to work with you”I just said don’t talk to me about leniencyYou waltzed your happy tail into my bank account and parked it for over a weekHe said “I fixed that for you that shouldn’t even be a problem anymore”I said “are you serious right now? Do you have any concept of money? Do you pay bills? I don’t have an extra $$is my rentYou took my rentYou made all my bills get behindYes you corrected it but it does not negate the fact you seriously screwed up and I deserve to not feel like I’m in the wrong and being punished with a couch I don’t even want.”
They simply don’t careWe had already taken the doors off the basement and back porch in order to move the old couch to the basementSo our couch is downstairsOur kids sat on pillows on the area rug last night and I’m so mad I’m cryingThis can’t be rightThe refund would only be a small portion due to all the fees they feel they have to tack on.we never got an apology, an I’m sorry ma’am how can we fix this, nothingLiterally all we heard for hours is, we have to determine if you messed up or if we didWhat company points blame at customers? How can they not see things were sooo complicated the night of the order that a mistake happened and they should take the fall periodIt is not my fault their systems were down and we had to use their associates cell phoneOh and when the delivery guy heard me say the name of the guy who helped me, he said “say no more! He screwed up an order bad just last week”But yet I’m supposed to take the fall for thisUpdate- a man named *** called meHe was the manager I spoke to last nightHe informed he heard we were trying to reach corporate and they directed us to himSeeing as how he works for the Cape store, and Ashley is a huge company, I was fairly certain *** had a boss but he claims he doesn’tHe said he is itI asked what do you do when you all can’t budge any, and the customer isn’t budging anyWhat happens? He said our only option at this point is to even trade for the chocolate, unless we want to pay all the fees that come with ordering the greyI asked if he could even try to understand that if I on any level thought they were ordering the tan that I would’ve corrected it, I asked if he felt any remorse at all for leaving customers feeling quite literally robbed at this point, he said he would if he did anything wrong but he didn’t do anything wrong so that’s not their problem to fixI told him I just paid a retainer on an attorney I can just add this to his listHe said you’re welcome to do soI said I didn’t need his confirmation on what I can or can’t do with my own self??????? he also made sure I knew they could hear us while we were on holdAt one point, *** asked me “why didn’t you tell them the color?” And I said “I thought I had, I told two or three of the associates throughout the whole processI thought it was established.” And then Mike asked “why didn’t you just order it in store?” In such a smart *** wayI said BECAUSE IM NOT CONFIDENT IN MY BANK ACCOUNTI NEEDED TIME TO THINK ABOUT ITITS NONE OF YOUR BUSINESSWhen I asked since they said themselves the color was never mentioned in the phone call, why this color was selected, they said bc of my response to their employees text(She texted me a screenshot for me to confirm she was looking at the same couchI had explained I needed this specific style bc f the size of my living room)I simply thanked her for the pictureI thought she was going the extra mile for me by doing thatIt’s literally what’s ruined this whole transactionA textA text that isn’t the proper protocol for ordering, but yet it’s being accepted at the customers expenseHow did this end? My boyfriend decided to go pick up the chocolate couch so we could just wash our hands of these peopleHe walked in, they had the same attitudeThey told him where to pull his truck around to load the couchHe pulls up, and the entire atmosphere shiftedHe was in his work truckWe can’t quite figure all this out, but they started stuttering and stumbling on words and said “we didn’t know you worked there” and ALL of a sudden, they had my couch in my shade I wanted available that very secondWe are truly dumbfounded with this store and these peopleYou’d have to ask them why it ended this way because we have no clueHe works for a company that does a lot of work for the mall this store is located in but it doesn’t explain why they had my couch and why they wouldn’t send it to meI posted my experience on social media and have received multiple emails from other victimsThey have no soul at this store*** *** ** *** *** disgust me
In September I ordered a table and chairsI needed them for ThanksgivingI was told that they would be here in weeksSo weeks go by and I call them, they'll be here next weekThis went on for a monthI talked to the manager and he told me that it would get there when it got thereSo I talked to the warehouse manager *** and found out that it was dated for November 12thThe manager knew this the whole time and never once told meHe was extremely rudeWell fast forward to todayNovember 12th, My order has now been dated for November 27thThat's past ThanksgivingI ordered this table so I would have it by Thanksgivingmonths ago! So I called to cancel my order, they tell me I will have to pay a 35% restocking fee for something I never receivedI told them I would not be paying that because it is not my fault that I have not received my item yetI have nothing but terrible experience with this place and I do not recommend anyone shopping here
I placed an order for furniture on 3/12/for a love seatThe item was $but it has yet to be deliveredI have contacted the store times and went there in person last weekI was told I was at the top of the list for delivery but I have not received my merchandise
Around three months ago I ordered a bedroom set and mattress from this Cape Girardeau location for just over $When I ordered the mattress, they said they didn't have any in stock and that they needed to order oneAfter awhile, they told me that this particular mattress was discontinuedAbout months after originally ordering everything, they told me to come back in and pick out a different mattressI did this about a month ago and they said they also had to order this mattressI still have not received any of my bedroom set and still have not received a mattressThis shouldn't be taking this long
On 2/21/18, my wife and I went to this company to purchase a sectional and a mattress We asked when the delivery would be made They told us 1-weeks We purchased a bedroom set from another store and we wanted to get the items from both stores delivered at the same time I set the delivery for the bedroom set for two weeks The bedroom set was delivered so I contacted Ashley They told me the furniture hadn't left the warehouse and it may be a month before it was delivered I told them I wanted to cancel the mattress They told me we would be charged a 25% restocking fee After about a week of going back and forth to them, they bought in the corporate office Wes told us if we agreed to keep the sectional that they wouldn't charge us a restocking fee on the mattress and we would get a full refund He told us we would get the refund in a week It's been weeks and no refund They have given several excuses such as they had the wrong address, etc We called the corporate
I bought furniture 2 1/2 months ago. It is falling apart and has a warranty but they will not repair or replace the sectional. They told me they would send someone to look at it 3 weeks ago and no one came. I came by the store today and they refused to help me.
I was promised by the salesperson that my sofa sleeper would be delivered in 3-weeksIt was 8+ weeks before it was deliveredThe delivery tean told me that there was a hole that they had sewn up and they would give me a $in store credit to take the couch.that was 7/20/, well over more weeksThis company has denied me a refund due to this being a special orderIt was not a special order, all item in the store has to be ordered except the mattresses
In December 2018, I got myself a dresser, sofa, bed and loveseatI told them I would like it delivered at soon as possibleI needed it to be delivered by Wednesday so my son would be in town to let them inThey did not come so I called and they told me it would not be until next week and I told them that was not acceptableThey then told me it would be six weeks before they could deliver it and then they started talking about the priceI told them I would keep the dresser but they could cancel everything elseThe employee then became upset so I told her to just cancel the entire order and that I would go somewhere else to make the purchaseAt that time they had already taken $from my account and I requested they refund thatI called the store and asked to speak to the manager and he told me they can't refund me and they have the furniture except the bed and that it was noted on my paperworkI explained to him that I never received any paperworkHe argued with me on the
Cover on cushions would not stay in place, cushion would slide out of frame while sitting in chair Seats on love seat, side was soft, the other firm, dealt with different person every time I called, I called 6-times a week Staff would not let me talk to Mr***, the owner and would not give me the corporate phone number Did offer store credit but who would want that furniture that does not hold up?
My wife and I went to the store on 5//we spent about an hour or more browsing and looking I made a purchase I purchased for my wife a beautiful kitchen island which has yet to arrive and when we made the order I asked how long I could expect to wait and was told "not long this item shows we have in stock and available so between 3-weeks." I thought that was great So it's getting close to the end of weeks and we haven't heard anything from the store so we called to inquire, this is when we are told the delivery shows the end of the week start of the following weekStill being slightly inside the week window, no big dealThen a week later I call again to verify and we spoke with a manager who tells us it will be sometime after July 13th before it arrives in my home because there are none in stock due it's popularity That I can get a refund and purchase something else See I didn't spend all my time in the store for something else, I purchased what I wanted an
I bought furniture 1/months agoIt is falling apart and has a warranty but they will not repair or replace the sectionalThey told me they would send someone to look at it weeks ago and no one cameI came by the store today and they refused to help me
We purchased a sectional on 2-17-that was to be delivered in 2-weeks per the original salespersonWe never received updates and had to call constantly to find out the statusWe were told that the order was in and then found out it was missing a piece, then told it was in and when they tried to deliver it was missing a pieceI asked them to keep the items as we did not want a partial sectional in our homeI advised that due to the delay (weeks) in delivery I was not willing to wait longer than Friday 3/30/for the missing piece or I would like a refundWe were called on 3/28/and told that they had the piece inI asked the lady that called if they were using the floor model piece to sub on my order and she told me noWhen they delivered the sectional all the pieces were deliveredThe delivery men did not put the cushions on until I signed the paperwork that confirming the deliveryI asked for copies of all the paperwork and was told they did not have any copies for m
My husband and I ordered a mattressWe financed the purchase under the impression that our credit would not be pulled and that it was typical financingThis was not the caseWe were also under the impression we would have our purchase within a couple of weeksWhen weeks passed, we visited the store to find out why no one had calledWe were told that the product would not be available for to weeksWe asked for the order to be cancelled and the manager *** *** said no and told us we were ungrateful and indecisive and that we were wasting his timeHe then sent his father out to us to convince us to hold out and be patientWe were patient then when the merchandise arrived, part of the order was missingThe box spring was never orderedI tested the mattress to make sure that it was indeed the mattress ordered and it was notIt was hard as a rock and not at all the mattress we tried out in the storeWe asked the delivery guys to return the items and requested a ref
I have never been so disgusted with customer service from a company in my lifeTwo weeks ago I went in Ashley furniture in Cape Girardeau looking for a new couchI found one I really liked it but I was really nervous to go through with the purchaseIt’s a lot of money and I’ve worked so hard to saveSo I took pictures of the couch and all it’s tag info so that I could go home and look at it online and hopefully make my decisionI got home and tried entering the long codes of numbers in to the website but I was getting nowhereSo I called the store and asked for helpThey were happy to helpI explained I was just in the store, who I spoke to, and what I was wantingThey pulled it up on their end, I still couldn’tI wanted a better confirmation that we were talking about the same couch before ordering so the associate offered to send me a screenshotI was grateful for thatI thanked herThe process took longer than usual because they kept saying their systems were down and they were having a lot of troubleAt one point I was called from her cell phone rather than the storeThe next morning I checked my bank account, like always do just to make sure nothing crazy happenedThank God I did because I was charged for two couchesI had to call numerous times and it took over a week for that money to be returned to meYesterday finally was delivery dayThe couch arrives and they sent me a really light tan colorI ordered slate greyI knew by memory a specific color on their color scheme but somehow, they don’t believe that’s what I wantedIt appears this is what I ordered so this is what I’ve gotLike it’s just inconceivable that when they canceled that second order, it was actually the color I wanted and the order that remained was the extra orderThat’s just not possible apparently even though it makes all the sense in the worldSoHere are my options according to themBy sending that tan one back, I’m now responsible for a restocking feeIf I have them order me my slate grey, I will be responsible for delivery feesWe are costing them money they said.we were on the phone for hours last night getting absolutely nowhereI don’t want the chocolate one on the floorI want my grey I orderedI worked hard to afford a new couchI want what I selectedI want what was discussedThe only thing I can do without having to give them any more money is trade the tan for the chocolateI feel robbedI feel like this can’t be right and this can’t be happeningThey told me they have to back and review phone records to determine if I made the mistake or if they made the mistakeThey called back last night and said they reviewed our phone records and “not one time was there any mention of a color so how were we supposed to know what you wanted?” We both just said YOU ASKMind you though, color had been discussed on the cell phone of the associateNone of this should be my problem or worry or concernwe had discussed this order with two or three people, in store and on the phonethe phones were giving them problems, their credit systems were giving them problems, I felt confident when I placed the order that It was understood I wanted slate greyI obviously would’ve never agreed to a light tan with three kids in my houseLast night on the phone, the associate (***) kept saying “you just have to give us some leniency here we are trying to work with you”I just said don’t talk to me about leniencyYou waltzed your happy tail into my bank account and parked it for over a weekHe said “I fixed that for you that shouldn’t even be a problem anymore”I said “are you serious right now? Do you have any concept of money? Do you pay bills? I don’t have an extra $$is my rentYou took my rentYou made all my bills get behindYes you corrected it but it does not negate the fact you seriously screwed up and I deserve to not feel like I’m in the wrong and being punished with a couch I don’t even want.”
They simply don’t careWe had already taken the doors off the basement and back porch in order to move the old couch to the basementSo our couch is downstairsOur kids sat on pillows on the area rug last night and I’m so mad I’m cryingThis can’t be rightThe refund would only be a small portion due to all the fees they feel they have to tack on.we never got an apology, an I’m sorry ma’am how can we fix this, nothingLiterally all we heard for hours is, we have to determine if you messed up or if we didWhat company points blame at customers? How can they not see things were sooo complicated the night of the order that a mistake happened and they should take the fall periodIt is not my fault their systems were down and we had to use their associates cell phoneOh and when the delivery guy heard me say the name of the guy who helped me, he said “say no more! He screwed up an order bad just last week”But yet I’m supposed to take the fall for thisUpdate- a man named *** called meHe was the manager I spoke to last nightHe informed he heard we were trying to reach corporate and they directed us to himSeeing as how he works for the Cape store, and Ashley is a huge company, I was fairly certain *** had a boss but he claims he doesn’tHe said he is itI asked what do you do when you all can’t budge any, and the customer isn’t budging anyWhat happens? He said our only option at this point is to even trade for the chocolate, unless we want to pay all the fees that come with ordering the greyI asked if he could even try to understand that if I on any level thought they were ordering the tan that I would’ve corrected it, I asked if he felt any remorse at all for leaving customers feeling quite literally robbed at this point, he said he would if he did anything wrong but he didn’t do anything wrong so that’s not their problem to fixI told him I just paid a retainer on an attorney I can just add this to his listHe said you’re welcome to do soI said I didn’t need his confirmation on what I can or can’t do with my own self??????? he also made sure I knew they could hear us while we were on holdAt one point, *** asked me “why didn’t you tell them the color?” And I said “I thought I had, I told two or three of the associates throughout the whole processI thought it was established.” And then Mike asked “why didn’t you just order it in store?” In such a smart *** wayI said BECAUSE IM NOT CONFIDENT IN MY BANK ACCOUNTI NEEDED TIME TO THINK ABOUT ITITS NONE OF YOUR BUSINESSWhen I asked since they said themselves the color was never mentioned in the phone call, why this color was selected, they said bc of my response to their employees text(She texted me a screenshot for me to confirm she was looking at the same couchI had explained I needed this specific style bc f the size of my living room)I simply thanked her for the pictureI thought she was going the extra mile for me by doing thatIt’s literally what’s ruined this whole transactionA textA text that isn’t the proper protocol for ordering, but yet it’s being accepted at the customers expenseHow did this end? My boyfriend decided to go pick up the chocolate couch so we could just wash our hands of these peopleHe walked in, they had the same attitudeThey told him where to pull his truck around to load the couchHe pulls up, and the entire atmosphere shiftedHe was in his work truckWe can’t quite figure all this out, but they started stuttering and stumbling on words and said “we didn’t know you worked there” and ALL of a sudden, they had my couch in my shade I wanted available that very secondWe are truly dumbfounded with this store and these peopleYou’d have to ask them why it ended this way because we have no clueHe works for a company that does a lot of work for the mall this store is located in but it doesn’t explain why they had my couch and why they wouldn’t send it to meI posted my experience on social media and have received multiple emails from other victimsThey have no soul at this store*** *** ** *** *** disgust me
In September I ordered a table and chairsI needed them for ThanksgivingI was told that they would be here in weeksSo weeks go by and I call them, they'll be here next weekThis went on for a monthI talked to the manager and he told me that it would get there when it got thereSo I talked to the warehouse manager *** and found out that it was dated for November 12thThe manager knew this the whole time and never once told meHe was extremely rudeWell fast forward to todayNovember 12th, My order has now been dated for November 27thThat's past ThanksgivingI ordered this table so I would have it by Thanksgivingmonths ago! So I called to cancel my order, they tell me I will have to pay a 35% restocking fee for something I never receivedI told them I would not be paying that because it is not my fault that I have not received my item yetI have nothing but terrible experience with this place and I do not recommend anyone shopping here
I placed an order for furniture on 3/12/for a love seatThe item was $but it has yet to be deliveredI have contacted the store times and went there in person last weekI was told I was at the top of the list for delivery but I have not received my merchandise
Around three months ago I ordered a bedroom set and mattress from this Cape Girardeau location for just over $When I ordered the mattress, they said they didn't have any in stock and that they needed to order oneAfter awhile, they told me that this particular mattress was discontinuedAbout months after originally ordering everything, they told me to come back in and pick out a different mattressI did this about a month ago and they said they also had to order this mattressI still have not received any of my bedroom set and still have not received a mattressThis shouldn't be taking this long
On 2/21/18, my wife and I went to this company to purchase a sectional and a mattress We asked when the delivery would be made They told us 1-weeks We purchased a bedroom set from another store and we wanted to get the items from both stores delivered at the same time I set the delivery for the bedroom set for two weeks The bedroom set was delivered so I contacted Ashley They told me the furniture hadn't left the warehouse and it may be a month before it was delivered I told them I wanted to cancel the mattress They told me we would be charged a 25% restocking fee After about a week of going back and forth to them, they bought in the corporate office Wes told us if we agreed to keep the sectional that they wouldn't charge us a restocking fee on the mattress and we would get a full refund He told us we would get the refund in a week It's been weeks and no refund They have given several excuses such as they had the wrong address, etc We called the corporate