San Luis Diagnostic Center

Complaint: I am rejecting this response because:While the situation WAS resolved, I WAS NOT refunded on 4/26/but I was refunded ELEVEN DAYS later on 5/6/ The refund check arrived at my mailbox ELEVEN DAYS after we had already been told it was in the mail, which is an unacceptable amount of time to mail an envelope across town The postage date on the envelope was 5/2/15, not the APRIL date of 4/26/ And after SEVERAL attempts to request to speak with a manager, I was never given that opportunity.The check was dated 4/24/15, but it was never mailed until over a week later At no point was there any attempt by the business to help get to the bottom of the issue Regards, A [redacted]

Complaint: I am rejecting this response because: While the situation WAS resolved, I WAS NOT refunded on 4/26/ but I was refunded ELEVEN DAYS later on 5/6/ The refund check arrived at my mailbox ELEVEN DAYS after we had already been told it was in the mail, which is an unacceptable amount of time to mail an envelope across town The postage date on the envelope was 5/2/15, not the APRIL date of 4/26/ And after SEVERAL attempts to request to speak with a manager, I was never given that opportunityThe check was dated 4/24/15, but it was never mailed until over a week later At no point was there any attempt by the business to help get to the bottom of the issue Regards, A [redacted]

Complaint:
I am rejecting this response because:
I am rejecting the explanation and suggestion to contact my insurance company regarding the $charge. I did this already, and I told MsR*** I had done this. Preventive benefits for a Non-Preferred Provider were applied for service because I didn't know that the radiologist did not have a Select Preferred Provider contract, as he has been for many years. Anthem did recode the claim at the higher benefit level. MsR*** (SL Diagnostic administrator) stated she has "no knowledge of any patient who can call an insurance carrier and have it (charges) recoded for additional payment." It seems if MsR*** hasn't heard of something, it can't be true. I will fax the document with this info from Anthem.MsR*** also states that I "signed many forms," including a Condition of Admission form. She stated she would email this form to me as an attachment. I received someone else's personal emails, not mine. (I'm wondering who got MY private and HIPPA-secured info!) She continues "there is no excuse for her to not understand that the bill is due..." Signing multiple forms without reading them is what most people do at the time of checking in. All businesses want to know if there are any changes in MY info when I arrive, it seems only FAIR AND HONEST they do the same. A person only hopes (and trusts), that if there have been significant changes in a businesses structure affecting charges and payments, that information would be mentioned at the time of scheduling. This seems like a Customer Service "no brainer" to me. I wouldn't be sitting here now.....MsR*** encourages me to "feel free" to contact her at the office number. I was told by Christine in the billing office the only way to contact MsR*** was by email. I sent two, including my phone number, with no response in almost hours. I spent the weekend fearing my ten (10) day notice to pay was ending and because of the lack of ability to communicate with anyone, my account may have been sent to collections.The Revdex.com Standards for Trust of best practices for how businesses should treat the public is "in a fair and honest manner." I do not feel that I have been gotten this treatment, and this could have been avoided so easily with just a little communication at the beginning of this ordeal.I will fax the document from Anthem and forward the incorrect (and private!) info on the wrong patient! and today's response from MsR***
Regards,
S*** ***

Complaint:
I am rejecting this response because:
I am rejecting the explanation and suggestion to contact my insurance company regarding the $charge. I did this already, and I told MsR*** I had done this. Preventive benefits for a Non-Preferred Provider were applied for service because I didn't know that the radiologist did not have a Select Preferred Provider contract, as he has been for many years. Anthem did recode the claim at the higher benefit level. MsR*** (SL Diagnostic administrator) stated she has "no knowledge of any patient who can call an insurance carrier and have it (charges) recoded for additional payment." It seems if MsR*** hasn't heard of something, it can't be true. I will fax the document with this info from AnthemMsR*** also states that I "signed many forms," including a Condition of Admission form. She stated she would email this form to me as an attachment. I received someone else's personal emails, not mine. (I'm wondering who got MY private and HIPPA-secured info!) She continues "there is no excuse for her to not understand that the bill is due..." Signing multiple forms without reading them is what most people do at the time of checking in. All businesses want to know if there are any changes in MY info when I arrive, it seems only FAIR AND HONEST they do the same. A person only hopes (and trusts), that if there have been significant changes in a businesses structure affecting charges and payments, that information would be mentioned at the time of scheduling. This seems like a Customer Service "no brainer" to me. I wouldn't be sitting here nowMsR*** encourages me to "feel free" to contact her at the office number. I was told by Christine in the billing office the only way to contact MsR*** was by email. I sent two, including my phone number, with no response in almost hours. I spent the weekend fearing my ten (10) day notice to pay was ending and because of the lack of ability to communicate with anyone, my account may have been sent to collectionsThe Revdex.com Standards for Trust of best practices for how businesses should treat the public is "in a fair and honest manner." I do not feel that I have been gotten this treatment, and this could have been avoided so easily with just a little communication at the beginning of this ordealI will fax the document from Anthem and forward the incorrect (and private!) info on the wrong patient! and today's response from MsR***
Regards,
S*** ***

The Business stated over the phone that the complaint has been resolved. The customer was refunded on 4/26/15.
San Luis Diagnostic Center

The Business stated over the phone that the complaint has been resolved. The customer was refunded on 4/26/15.San Luis Diagnostic Center

The patient is incorrect at all levels.  The $38.88 is due from San Luis Imaging Medical Group and is the Radiologist billing, not the hospital or SL Diagnostic (they are out of business).  French hospital will be sending her charges on their own.  Whether the patient was...

informed prior to her appointment or not she clearly signed many forms that have FRENCH HOSPITAL ALL OVER THEM.  There is also a conditions of admission that spells out that she will be receiving two bills from two separate providers that is explained to patients when they sign them.  The building also has a huge sign on it that states it is French hospital.  Also, when you call the office ###-###-####, the operator clearly answers with FRENCH HOSPITAL SAN LUIS DIAGNOSTIC CENTER.  There is no excuse for her to not understand that the bill is due from her and why it is due.  I have no knowledge of any patient who can call an insurance carrier and have it "recoded" for additional payment.  She came in as a screening and that is what was billed out. Also, I have been out of the office at a family wedding not answering emails until today.  She has not been turned over to collection by San Luis Imaging Medical Group and I will contract her this week.  As for French Hospital, I cannot speak for them.  They have their own billing company called Optum.  If you have any additional questions, please feel free to contact me at ###-###-####.  Please see the attached conditions of admission form signed by the patient at the time of service.

Complaint: 10611307
I am rejecting this response because:While the situation WAS resolved, I WAS NOT refunded on 4/26/15 but I was refunded ELEVEN DAYS later on...

5/6/15.  The refund check arrived at my mailbox ELEVEN DAYS after we had already been told it was in the mail, which is an unacceptable amount of time to mail an envelope across town.  The postage date on the envelope was 5/2/15, not the APRIL date of 4/26/15.  And after SEVERAL attempts to request to speak with a manager, I was never given that opportunity.The check was dated 4/24/15, but it was never mailed until over a week later.   At no point was there any attempt by the business to help get to the bottom of the issue.
Regards,
A[redacted]

Complaint: 10611307
I am rejecting this response because:
While the situation WAS resolved, I WAS NOT refunded on 4/26/15...

but I was refunded ELEVEN DAYS later on 5/6/15.  The refund check arrived at my mailbox ELEVEN DAYS after we had already been told it was in the mail, which is an unacceptable amount of time to mail an envelope across town.  The postage date on the envelope was 5/2/15, not the APRIL date of 4/26/15.  And after SEVERAL attempts to request to speak with a manager, I was never given that opportunity.
The check was dated 4/24/15, but it was never mailed until over a week later.   At no point was there any attempt by the business to help get to the bottom of the issue.
Regards,
A[redacted]

Review: [ON 2/10/15] A CT SCAN was performed at the business. Insurance was billed, plus my Debit card was swiped, & charge of $176.61 processed on 2/11/15. [ON 2/13/15] Insurance company processed full payment of $176.61, and paid it to business on 2/20/15, at which time Insurance sent explanation of benefits to business explaining I was to get full refund. [ON 2/27/15] Spoke w/ billing dept at business regarding payment from both insurance and myself, was told they showed no record of payment from insurance, but said when they get notified, the refund would be sent within 2-3 weeks. [ON 3/18/15] Got call from billing dept at business stating refund was processed, should expect refund check in 3-4 weeks. [ON 4/21/15] Called billing after 4 weeks, billing agent claimed she said it would be 4-6 weeks for the check, but I still have her original voicemail where she stated 3-4 weeks... told agent I expected the refund by 4/29/15. Also emailed office manager on 4/21 asking to be contacted, no response ever. [ON 4/27/15] Received called from billing agent stating she had check in her hands and it would be mailed by 4/28/15. [ON 5/5/15] Spoke with billing agent, she stated she was expecting my call. Said that check was never actually printed, and no one in the office knew how to print on a new system. Asked several times to speak to a manager but was never given the opportunity. Receieved a return call from agent, stating check WAS printed, and mailed on 5/2/15 and should be in mailbox when I get home. Arrived home, to no check. Called billing agent, who stated it was mailed on 5/2/15. Again I asked to speak to manager and again was never given the opportunity.Desired Settlement: They can obviously print checks at this office... I simply want my refund check printed, and allow me to pick it up in person, because for whatever reason this business can't seem to mail something across town in a reasonable amount of time.

Business

Response:

The Business stated over the phone that the complaint has been resolved. The customer was refunded on 4/26/15.San Luis Diagnostic Center

Consumer

Response:

Review: 10611307

I am rejecting this response because: