San Marcos Chrysler Dodge Jeep

Report has been filed with the police. Will have an case # soon. We regret that with Truck has been broken into.

My name is [redacted] and I'm the s[redacted] here at San Marcos Dodge. This email is in reference to [redacted] (ID# [redacted]) Revdex.com Complaint. We have tried to contact Mr. [redacted] multiple times since we received his complaint but have been unsuccessful. The customer stated in his complaint that the vehicle's price was changed before he signed the contract. Throughout the purchasing process Mr. [redacted] had the sales price disclosed to him on our documents which he agreed to before signing the contracts. Mr. [redacted] also stated that we did not provide him with the car facts at the time of purchase, this however was not the case. I've attached a copy of the signed car facts which disclosed the damage that was reported on the Ford F-150. I hope this response helps answer any questions you may have. Hope you have a great day. Best wishes

Complaint: [redacted]
I am rejecting this response because:
As I stated in my initial claim. Yes I signed a CARFAX, but the page with the information of the “damage” was removed and not seen by me at purchase date. It was not until at work coming down from a raised platform I noticed details of...

paint flaking and that the truck has had a secondary paint job, which is when I ordered my own carfax, revealing that damage had been reported. I also understand that I signed on the price and that part is my fault for not catching their sneaky deceitful change of price when going from verbal to written.
Regards,
[redacted]

To whom it may concern :   In reference to [redacted] , I was the sales manager desking the transaction . As a general rule of thumb, any time a customer would request a carfax , we would pull one, then promptly provide it to the consumer for review .   I am willing to try and help...

by working a transaction which would allow the consumer to trade it in for a new vehicle , however please be advised that the consumer did not pay $36,000 as he stated , he did however trade in a vehicle with  ( $7,879.12 ) of negative equity, and compounded the deficit by not putting any money down . Sale price was $27,385.87 .   Sincerely [redacted]

Upon hearing about the dissatisfaction of Mr. [redacted] and researching his complaints/concerns, San Marcos Chrysler Dodge Ram Jeep has allowed Mr. [redacted] to return the 2012 Dodge Challenger to our dealership and has backed out the car deal for the customer. The auto loan for Mr. [redacted]'s trade...

vehicle has been reinstated with his original lienholder and the trade unit is being returned to the customer. Mr. [redacted] no longer has any obligation for the 2012 Dodge Challenger. Here at San Marcos Chrysler Dodge Ram Jeep every customer is very important. We take each complaint very seriously and have worked closely with Mr. [redacted] to resolve his issues/concerns. Thank you for your time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing to update you in regard to complaint # [redacted]. After the dealership received the complaint, I have been in...

contact with [redacted], a sales manager. I was able to discuss the situation with him and he is working with me to rectify the matter.  I was trying to update this with the complaint status link you sent via email, but was unable to find a place in which I could post this. Due to this fact, I did not want the dealership to take a hit with the Revdex.com. If you could please respond to this email and let me know what I need do to close this complaint. I have also CC’d [redacted] on the email for his documentation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Next time, I'll be sure to have the sales Reps confirm in writing The appointments they set. It was finally resolved, so that's good enough for me. 
Regards,
[redacted]

There is two parts to claiming the $5,000 prize.  One is when the scratch off is first uncovered and the second is at the dealership when the scratch off is uncovered.  I apologize for the misunderstanding or miscommunication from our standpoint.  I have read over the...

piece many times to make sure it was compliant.  It was not intended to mislead our potential customers in any way shape, form, or fashion.  It is intended to promote the dealership and give our customers an opportunity to win some money.  I would like to offer the customer a free oil change in our service department at their convenience.

We have contacted the customer and have an appointment set for him to come back in and look at the brakes.

Complaint: [redacted]I have tried to contact the owner of San Marcos CDJR but was told that it could take up to 6 months to speak with him. I feel that in order to resolve these issues I would like to have the owner involved so he is aware of what is going on within his dealership.
Regards,
[redacted]

First of all, I want to apologize for the issue getting to this level.  We work very diligently to make sure that our customer satisfaction is superior to our peers in the industry.  We hold highly our customers and their patronage.  Secondly, I have spoken with several witnesses and...

have found the issue began as a result of the banks, that we have an indirect relationship with, did not approve the full dollar amount we requested.  Unfortunately, the customer had too much negative equity for them to approve.  They said the customer needed to put a certain amount of money down to place the loan in the necessary range for their approval. (The customer had originally requested the loan be made without putting money down.)  When the salesperson explained what the bank approval was, the customer became upset.  The witnesses recanted the customer made several remarks about the salesperson’s mother and invited the salesperson outside to “settle the matter”.  The witnesses said the salesperson did not call the customer any names or make any threatening gestures.   Lastly, I would be happy to sit down with the customer and see if there would be anything I can do to make this situation better.    Thanks,   [redacted]

In response to the transaction with [redacted] as follows .....       We originally took an application for purchase from [redacted] on a dodge dart   and the loan was bank approved based on the information Mr. [redacted] provided us.       During the bank funding...

process , the lender discovered that the information provided   by Mr.[redacted] was not accurate based on job time nor stated income .       The lender then declined to approve the loan based on inaccurate information provided   by the applicant .   .   We then explained the situation to Mr. [redacted] , so he asked his grandmother to co-sign,   we then got the loan re-approved with both and delivered the paperwork to her from   Sanmarcos to college station as agreed, and then the grandmother changed her mind   once we were there ,and said she was no longer willing to cosign for her grandson .       Mr [redacted] blamed the dealer for things beyond our control ( he lied on his application )   and ( his grandmother agreed to co-sign ,then changed her mind )       Mr.[redacted] finally returned the vehicle after a 2- month fiasco and received a full refund .       Note , he returned the vehicle in very poor condition with body damage to the front and   back of the car which was not there before . As a dealer we are the only losers here ,   Mr.[redacted] drove a car for 2 months for free , and dropped it off wrecked and paid nothing   for usage or damage .       Sincerely   [redacted]  pre-owned sales director