October 16, To whom it may concern, This is in response to the letter regarding Ms [redacted] ' dispute, Revdex.com ID # [redacted] , which was received in our office on October 10, 20l4, Ms, [redacted] informed our office that she needed to terminate her lease due to Military Orders and submitted a move out notice to end the current contract on November 17, Although the contract didn't expire until April 30, 2015, San Paloma worked with Ms [redacted] on terminating the lease early on the date she requested and placed the unit to be available to re-rent after that dateIn order to accommodate her, we accepted the notice to move out for that date and also had to work with her roommate to allow her to move into a bedroom since she would not be able to afford a bedroom after Ms [redacted] vacated the unitThere is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms [redacted] ' contract did as of November 17, Once the lease end date is changed and a new expiration date is established, then that becomes the new effective end date and the residents are responsible for the rent until then, The lease does not allow for a resident to shorten her obligations of the effective lease end date or not pay rent until November 17, San Paloma feels that it worked diligently with Ms [redacted] to terminate her lease early on the date she requested in writing, and worked with her roommate to find accommodations since the original lease ended earlyHer roommate signing a new lease for another apartment does not have anything to do with Ms [redacted] submitting her move out notice for November 17, nor does it allow Ms [redacted] to end her lease earlier than that date, Please feel free to contact me if there are any questions [redacted] Property Manager
Complaint: [redacted]
I am rejecting this response because:
San Paloma Apartments[redacted]Austin, TXProcuring a new lease to begin several months out -- only after our full lease expired -- does not constitute acting in good faith. It only insured that you continued our obligation to pay rent despite our good faith in paying a reletting fee.Not calling us, despite promising to do so when a new lease was signed, does not constitute acting in good faith. We didn't find out you relet the apartment until we called May 31. We were told the apartment was listed as "unavailable." When my husband pressed, he was told it had been leased to begin after our lease expired in August!We did not break our lease. We returned the keys upon hearing you had relet the apartment, ending our obligation.Thank you for sending the contract copies. However, no contract stands up in court in the case of bad faith.I'm sorry we have not been able to reach an agreement with you in this process. We will look at another route to resolve this matter. I suspect there are other former tenants as well.Thank you[redacted]
Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Complaint received on San Paloma ID #[redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms. [redacted]. Since this complaint was submitted, the matter has been...
clarified with both Ms. [redacted] and her roommate Mr. [redacted] regarding their online payments made December 30th and January 2nd. Please contact us if you have any questions at [redacted].
September 15, 2015 Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Complaint received on San Paloma ID #[redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms. [redacted]. She mentions in her complaint that San...
Paloma has not taken any action regarding some incidents that have been affecting not just our community, according to the Austin Police Department, but the surrounding areas and communities. ' We became aware of the recent incidents, particularly auto vandalism, in dune of this year. Since then, we have acted promptly and taken this mater very seriously. Over the past several months, San Paloma has taken action in many ways to address the issues. The actions we've taken include, but are not limited to, immediately sending notification to all residents of the increase in criminal activity and steps they can take to prevent crime from happening to them, contacting APD to ensure they will increase patrols in the area, changing our main entrance gates and. pedestrian gate codes, checking that all exterior and breezeway lights are functioning, and hiring an outside security company to begin surveillance of the community. In addition, San Paloma scheduled an interactive and informational meeting between our APD representative and residents in our clubhouse where all residents were invited to attend.,The meeting was led by the leading police officer in our area. He informed us that APD was aware of the increased auto vandalisms and theft and that they would increase their patrols. He also mentioned that this was happening at almost every community in the area (including gated communities) and that they were doing the best they could with their resources. Ms. [redacted] also claims San Paloma has no concern for the safety of their residents. This is unfounded. It is our purpose as Management to provide a good living environment for our residents and ensure their satisfaction. Though we cannot control crime, it does concern us and we take all actions possible to help control it. Furthermore, most of the employees working at San Paloma also live on property. We have a vested interest in the goings-on of the community and, therefore, we absolutely have a concern for its safety. As mentioned by the APD representative in our Resident meeting, crime can happen anywhere at any time. As Management, we take the necessary actions to help combat the impact of such crimes, but we cannot prevent them.
October 16, 2014
To whom it may concern,
This is in response to the letter regarding Ms. [redacted]' dispute, Revdex.com ID #[redacted], which was received in our office on October 10, 20l4, Ms, [redacted] informed our office that she needed to terminate her lease due to Military Orders and submitted a move out...
notice to end the current contract on November 17, 2014. Although the contract didn't expire until April 30, 2015, San Paloma worked with Ms. [redacted] on terminating the lease early on the date she requested and placed the unit to be available to re-rent after that date. In order to accommodate her, we accepted the notice to move out for that date and also had to work with her roommate to allow her to move into a 1 bedroom since she would not be able to afford a 2 bedroom after Ms. [redacted] vacated the unit. There is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms. [redacted]' contract did as of November 17, 2014. Once the lease end date is changed and a new expiration date is established, then that becomes the new effective end date and the residents are responsible for the rent until then, The lease does not allow for a resident to shorten her obligations of the effective lease end date or not pay rent until November 17, 2014. San Paloma feels that it worked diligently with Ms. [redacted] to terminate her lease early on the date she requested in writing, and worked with her roommate to find accommodations since the original lease ended early. Her roommate signing a new lease for another apartment does not have anything to do with Ms. [redacted] submitting her move out notice for November 17, 2014 nor does it allow Ms. [redacted] to end her lease earlier than that date, Please feel free to contact me if there are any questions.
[redacted]
Property Manager
Complaint: [redacted]
I am rejecting this response because:The property manager responding to my complaint was not an employee at my apartment complex when these events took place. The information she is stating is incorrect!! I kept [redacted] informed of my move out status and timeframe and contacted [redacted] and [redacted] (property manager at the time) several times to get an accurate bill prior to my moving out. I paid the amount initially provided to me by [redacted] during a meeting we had in her office, however I never received an amount to pay prior to my move out even though I called several times and emailed as well. The day I contacted [redacted] to confirm what the rent would be if I stayed (because I kept getting different amounts quoted and needed to make sure) she provided me the amount by saying she will honor the last amount she had given me. However, I would be required to pay the monthly rate for May and then my lease would begin in June. That was ridiculous to me. I went ahead and informed [redacted] minutes later that I would be moving out on Monday, May 11, 2015. Therefore, based on this conversation alone it is proof that my apartment had not been leased. The notice to move out was served to me AFTER I had already notified San Paloma of my move out date and requested final amount I needed to pay. Instead of San Paloma ignoring my emails and messages AFTER I told them I was moving out they should have communicated the balance owed as I kept requesting. San Paloma delivering the move out notice AFTER I already verbally informed them I would be moving out over the weekend and turning my keys in Monday morning, was retaliation to my moving out. It also appears they are desperate for income since they are providing false information to charge a fee they are not entitled to.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Under Section 23 on the lease contract it states "MILITARY PERSONNEL CLAUSE. You may terminate the Lease Contract if you enlist or are drafted or commissioned in the U.S. Armed Forces." This is stated in the contract and by law San Paloma had to comply so this was not something San Paloma "worked with Ms. [redacted] on" as stated in [redacted]'s response. By Law this was something San Paloma had to comply with. She also stated in her response that "the contact didn’t expire until April 30, 2015" and also followed up with stating "There is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms. [redacted] did as of November 17, 2014." Again, under section 23 on the lease contract it states "For the purposes of this Lease Contract, orders described in (2) above will ONLY release the resident who qualifies under (1) and (2) above and receives the orders during the Lease Contract term and such residents spouse or legal dependents living in the residents household. A co-resident who is NOT your spouse or dependent CANNOT terminate under this military clause." Both my signature and the co-resident's signature are both on the contract which began April 10th 2014 and ends April 30th 2015. Therefore making us both responsible for the terms on the contract signed. Due to military orders and section 23 of the Lease Contract, I am able to terminate the contract early, but the co-resident, who is not my spouse or dependent, is legally responsible for the contract we both signed. As mentioned above, [redacted] stated "There is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms. [redacted] did as of November 17, 2014." She follows with stating "Once the lease end date is changed and a new expiration date is established, then that becomes the new effective end date and the residents are responsible for the rent until then." Per the contract, this lease only expired for me, but not for the co-resident but [redacted] allowed the co-resident to terminate this contract and sign a new contract which completely goes against what’s stated in the contract. She also states that they placed the unit to be available to re-rent after that date. How can the unit have been placed to re-rent after the date I provided to terminate my contract, if there is still a co-resident who is legally responsible for the remainder of the contract? Please advise. A copy of the lease is available if needed.
Regards,
[redacted]
October 16, To whom it may concern, This is in response to the letter regarding Ms [redacted] ' dispute, Revdex.com ID # [redacted] , which was received in our office on October 10, 20l4, Ms, [redacted] informed our office that she needed to terminate her lease due to Military Orders and submitted a move out notice to end the current contract on November 17, Although the contract didn't expire until April 30, 2015, San Paloma worked with Ms [redacted] on terminating the lease early on the date she requested and placed the unit to be available to re-rent after that dateIn order to accommodate her, we accepted the notice to move out for that date and also had to work with her roommate to allow her to move into a bedroom since she would not be able to afford a bedroom after Ms [redacted] vacated the unitThere is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms [redacted] ' contract did as of November 17, Once the lease end date is changed and a new expiration date is established, then that becomes the new effective end date and the residents are responsible for the rent until then, The lease does not allow for a resident to shorten her obligations of the effective lease end date or not pay rent until November 17, San Paloma feels that it worked diligently with Ms [redacted] to terminate her lease early on the date she requested in writing, and worked with her roommate to find accommodations since the original lease ended earlyHer roommate signing a new lease for another apartment does not have anything to do with Ms [redacted] submitting her move out notice for November 17, nor does it allow Ms [redacted] to end her lease earlier than that date, Please feel free to contact me if there are any questions [redacted] Property Manager
Complaint: [redacted]
I am rejecting this response because:
San Paloma Apartments[redacted]Austin, TXProcuring a new lease to begin several months out -- only after our full lease expired -- does not constitute acting in good faith. It only insured that you continued our obligation to pay rent despite our good faith in paying a reletting fee.Not calling us, despite promising to do so when a new lease was signed, does not constitute acting in good faith. We didn't find out you relet the apartment until we called May 31. We were told the apartment was listed as "unavailable." When my husband pressed, he was told it had been leased to begin after our lease expired in August!We did not break our lease. We returned the keys upon hearing you had relet the apartment, ending our obligation.Thank you for sending the contract copies. However, no contract stands up in court in the case of bad faith.I'm sorry we have not been able to reach an agreement with you in this process. We will look at another route to resolve this matter. I suspect there are other former tenants as well.Thank you[redacted]
Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Complaint received on San Paloma ID #[redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms. [redacted]. Since this complaint was submitted, the matter has been...
clarified with both Ms. [redacted] and her roommate Mr. [redacted] regarding their online payments made December 30th and January 2nd. Please contact us if you have any questions at [redacted].
September 15, 2015 Revdex.com 1005 La Posada Drive Austin, TX 78752 Re: Complaint received on San Paloma ID #[redacted] To whom it may concern: This letter is in response to the complaint submitted to you by our current resident Ms. [redacted]. She mentions in her complaint that San...
Paloma has not taken any action regarding some incidents that have been affecting not just our community, according to the Austin Police Department, but the surrounding areas and communities. ' We became aware of the recent incidents, particularly auto vandalism, in dune of this year. Since then, we have acted promptly and taken this mater very seriously. Over the past several months, San Paloma has taken action in many ways to address the issues. The actions we've taken include, but are not limited to, immediately sending notification to all residents of the increase in criminal activity and steps they can take to prevent crime from happening to them, contacting APD to ensure they will increase patrols in the area, changing our main entrance gates and. pedestrian gate codes, checking that all exterior and breezeway lights are functioning, and hiring an outside security company to begin surveillance of the community. In addition, San Paloma scheduled an interactive and informational meeting between our APD representative and residents in our clubhouse where all residents were invited to attend.,The meeting was led by the leading police officer in our area. He informed us that APD was aware of the increased auto vandalisms and theft and that they would increase their patrols. He also mentioned that this was happening at almost every community in the area (including gated communities) and that they were doing the best they could with their resources. Ms. [redacted] also claims San Paloma has no concern for the safety of their residents. This is unfounded. It is our purpose as Management to provide a good living environment for our residents and ensure their satisfaction. Though we cannot control crime, it does concern us and we take all actions possible to help control it. Furthermore, most of the employees working at San Paloma also live on property. We have a vested interest in the goings-on of the community and, therefore, we absolutely have a concern for its safety. As mentioned by the APD representative in our Resident meeting, crime can happen anywhere at any time. As Management, we take the necessary actions to help combat the impact of such crimes, but we cannot prevent them.
October 16, 2014
To whom it may concern,
This is in response to the letter regarding Ms. [redacted]' dispute, Revdex.com ID #[redacted], which was received in our office on October 10, 20l4, Ms, [redacted] informed our office that she needed to terminate her lease due to Military Orders and submitted a move out...
notice to end the current contract on November 17, 2014. Although the contract didn't expire until April 30, 2015, San Paloma worked with Ms. [redacted] on terminating the lease early on the date she requested and placed the unit to be available to re-rent after that date. In order to accommodate her, we accepted the notice to move out for that date and also had to work with her roommate to allow her to move into a 1 bedroom since she would not be able to afford a 2 bedroom after Ms. [redacted] vacated the unit. There is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms. [redacted]' contract did as of November 17, 2014. Once the lease end date is changed and a new expiration date is established, then that becomes the new effective end date and the residents are responsible for the rent until then, The lease does not allow for a resident to shorten her obligations of the effective lease end date or not pay rent until November 17, 2014. San Paloma feels that it worked diligently with Ms. [redacted] to terminate her lease early on the date she requested in writing, and worked with her roommate to find accommodations since the original lease ended early. Her roommate signing a new lease for another apartment does not have anything to do with Ms. [redacted] submitting her move out notice for November 17, 2014 nor does it allow Ms. [redacted] to end her lease earlier than that date, Please feel free to contact me if there are any questions.
[redacted]
Property Manager
Complaint: [redacted]
I am rejecting this response because:The property manager responding to my complaint was not an employee at my apartment complex when these events took place. The information she is stating is incorrect!! I kept [redacted] informed of my move out status and timeframe and contacted [redacted] and [redacted] (property manager at the time) several times to get an accurate bill prior to my moving out. I paid the amount initially provided to me by [redacted] during a meeting we had in her office, however I never received an amount to pay prior to my move out even though I called several times and emailed as well. The day I contacted [redacted] to confirm what the rent would be if I stayed (because I kept getting different amounts quoted and needed to make sure) she provided me the amount by saying she will honor the last amount she had given me. However, I would be required to pay the monthly rate for May and then my lease would begin in June. That was ridiculous to me. I went ahead and informed [redacted] minutes later that I would be moving out on Monday, May 11, 2015. Therefore, based on this conversation alone it is proof that my apartment had not been leased. The notice to move out was served to me AFTER I had already notified San Paloma of my move out date and requested final amount I needed to pay. Instead of San Paloma ignoring my emails and messages AFTER I told them I was moving out they should have communicated the balance owed as I kept requesting. San Paloma delivering the move out notice AFTER I already verbally informed them I would be moving out over the weekend and turning my keys in Monday morning, was retaliation to my moving out. It also appears they are desperate for income since they are providing false information to charge a fee they are not entitled to.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Under Section 23 on the lease contract it states "MILITARY PERSONNEL CLAUSE. You may terminate the Lease Contract if you enlist or are drafted or commissioned in the U.S. Armed Forces." This is stated in the contract and by law San Paloma had to comply so this was not something San Paloma "worked with Ms. [redacted] on" as stated in [redacted]'s response. By Law this was something San Paloma had to comply with. She also stated in her response that "the contact didn’t expire until April 30, 2015" and also followed up with stating "There is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms. [redacted] did as of November 17, 2014." Again, under section 23 on the lease contract it states "For the purposes of this Lease Contract, orders described in (2) above will ONLY release the resident who qualifies under (1) and (2) above and receives the orders during the Lease Contract term and such residents spouse or legal dependents living in the residents household. A co-resident who is NOT your spouse or dependent CANNOT terminate under this military clause." Both my signature and the co-resident's signature are both on the contract which began April 10th 2014 and ends April 30th 2015. Therefore making us both responsible for the terms on the contract signed. Due to military orders and section 23 of the Lease Contract, I am able to terminate the contract early, but the co-resident, who is not my spouse or dependent, is legally responsible for the contract we both signed. As mentioned above, [redacted] stated "There is nothing in the lease that prevents a new contract being entered into when another lease expires, as Ms. [redacted] did as of November 17, 2014." She follows with stating "Once the lease end date is changed and a new expiration date is established, then that becomes the new effective end date and the residents are responsible for the rent until then." Per the contract, this lease only expired for me, but not for the co-resident but [redacted] allowed the co-resident to terminate this contract and sign a new contract which completely goes against what’s stated in the contract. She also states that they placed the unit to be available to re-rent after that date. How can the unit have been placed to re-rent after the date I provided to terminate my contract, if there is still a co-resident who is legally responsible for the remainder of the contract? Please advise. A copy of the lease is available if needed.
Regards,
[redacted]