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San Pedro North Mobile Home Park Association

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San Pedro North Mobile Home Park Association Reviews (2)

Dear Mr. Dennis-EVERY WORD of our response to [redacted]'s complaint is truthful and based on the facts. I believe our response was very comprehensive and offered plausible explanations for the damage. Please keep in mind that [redacted]'s allegation against our company was made 2 1/2 months after we cleaned his gutters AND after some of the worst storms on record. This is a fact and not an opinion. I'm sure the reason he was calling us back to clean his gutters again is because they were full of debris from the aforementioned storms. This is not the fall and leaves are generally not falling, other than wind/storm related incidents. Do we know for certain what caused the damage? Absolutely not. However, no scenario exists that we would walk on his ridge vents. [redacted]'s claim is based strictly on conjecture and not supported by any facts. [redacted]'s comment that we are not deserving of the A+ rating we have EARNED in completing over 50,000 projects is disturbing. The overwhelming majority of our business is REPEAT business from thousands of satisfied customers. We can agree to disagree about the cause of his bent ridge vent. However, our stellar reputation should not be in dispute. Everyone in our company conducts themselves with honesty and integrity. Do problems occur? Of course. If there is a problem or we damage someone's property, we notify the customer and take care of the issue, regardless of the cost. Doing the right thing is not complicated; it's been our hallmark for 25 years. However, there are times when we get blamed for things we didn't do; we hope the voice of reason prevails in those instances.  That being said, we would be willing to refund [redacted]'s entire $100 for the service as a goodwill gesture in the hopes of an amicable resolution to his complaint.  Respectfully, Ron FriedlanderPresident,Power Wash Plus, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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