San Tan Allergy & Asthma

In review of this account we verified that all charges were correct and processed by the insurance company and all balances left over were patient responsibilityWe have as well as the patient copies of all the EOB's that outline the charges and payment as such.Statements were mailed out starting on 11/3/and through a series of statements and letter as well as printout that were requested we didn't receive any paymentThe account was sent to collections and the fees that are mentioned in the complaint are not our fees but that of the collection agency.I did speak with the Mr [redacted] and although I disagree with his statement that I was acting childish I was not able to explain the account to himThe account will remain at collections where it has been for several years and we will not agree to any discount or write off these charges[redacted]

In review of this account we verified that all charges were correct and processed by the insurance company and all balances left over were patient responsibility. We have as well as the patient copies of all the EOB's that outline the charges and payment as such.Statements were mailed out...

starting on 11/3/2010 and through a series of statements and letter as well as printout that were requested we didn't receive any payment. The account was sent to collections and the fees that are mentioned in the complaint are not our fees but that of the collection agency.I did speak with the Mr. [redacted] and although I disagree with his statement that I was  acting childish I was not able to explain the account to him. The account will remain at collections where it has been for several years and we will not agree to any discount or write off these charges.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The information provided by San Tan Allergy and Asthma is exactly the reason the complaint was filed. The billing is all hearsay and not legitimate documentation verifying proper billing and insurance submittal and payment. These are the documents that we had requested from this business in 2010 when the charges were incurred. San Tan Allergy and Asthma has never fulfilled this simple request and is still not showing proof of proper billing practice. Just because a billing statement from San Tan Allergy and Asthma was submitted with their billing cycle and a hand written statement of supposed insurance submittal does not mean it is legitimate. If that is the case, I would hand write my own statement showing that we have paid what we were supposed to. We have continuously requested the documentation showing that the charges were billed properly along with all of the co pay payments that were made to San Tan Allergysnd Asthma. Had the business been handled properly and professionally this never would have occurred. The payment is not the issue for our family it is knowing that this business is not properly handling patient fees and insurance billing. We cannot agree to anything wih this company based on their word or a hand written statement. It is highly unprofessional and unethical. We will not simply hand over money because this company demands that we owe them. Once legitimate proof is shown displaying all of the co pays and proper handling of insurance we will gladly settle. We have requested this since the beginning and San Tan Allergy has failed time and time again to provide proof of ethical business practice! We will not drop our complaint with the Revdex.com and can only hope that we can inform all that we know about the unethical and unprofessional business practice of San Tan Allergy and Asthma. 
Regards,
[redacted]

Regarding the complaint on file, we billed this to the insurance company and they processed all charges leaving the balance as either a co-payment amount of his portion according to his employer’s plan. Since every employer sets their own plan we bill these and the carrier processes them according to the employer’s plan. All submitted charges were processed and balance was per insurance carrier patient responsibility. If the patient had questions around the payment from the insurance carrier he would have to contact them as we wouldn’t have the information to make that determination. I supplied all documents clearly showing the charges submitted and processed by the insurance company with the balance due by the patient. We take pride in our care we deliver and I verified that the billing was accurate. I would recommend that the patient contact their insurance company if they have any additional questions.  Thank You, [redacted]Business Manager,San Tan Allergy & Asthma[redacted]Gilbert, AZ 85234###-###-#### Office###-###-#### Mobile[redacted]@santanallergy.com

In review of this account we verified that all charges were correct and processed by the insurance company and all balances left over were patient responsibility. We have as well as the patient copies of all the EOB's that outline the charges and payment as such.Statements were mailed out...

starting on 11/3/2010 and through a series of statements and letter as well as printout that were requested we didn't receive any payment. The account was sent to collections and the fees that are mentioned in the complaint are not our fees but that of the collection agency.I did speak with the Mr. [redacted] and although I disagree with his statement that I was  acting childish I was not able to explain the account to him. The account will remain at collections where it has been for several years and we will not agree to any discount or write off these charges.[redacted]

Regarding the complaint on file, we billed this to the insurance company and they processed all charges leaving the balance as either a co-payment amount of his portion according to his employer’s plan. Since every employer sets their own plan we bill these and the carrier processes them according to the employer’s plan. All submitted charges were processed and balance was per insurance carrier patient responsibility. If the patient had questions around the payment from the insurance carrier he would have to contact them as we wouldn’t have the information to make that determination. I supplied all documents clearly showing the charges submitted and processed by the insurance company with the balance due by the patient. We take pride in our care we deliver and I verified that the billing was accurate. I would recommend that the patient contact their insurance company if they have any additional questions.  Thank You, [redacted]Business Manager,San Tan Allergy & Asthma[redacted]Gilbert, AZ 85234###-###-#### Office###-###-#### Mobile[redacted]@santanallergy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The information provided by San Tan Allergy and Asthma is exactly the reason the complaint was filed. The billing is all hearsay and not legitimate documentation verifying proper billing and insurance submittal and payment. These are the documents that we had requested from this business in 2010 when the charges were incurred. San Tan Allergy and Asthma has never fulfilled this simple request and is still not showing proof of proper billing practice. Just because a billing statement from San Tan Allergy and Asthma was submitted with their billing cycle and a hand written statement of supposed insurance submittal does not mean it is legitimate. If that is the case, I would hand write my own statement showing that we have paid what we were supposed to. We have continuously requested the documentation showing that the charges were billed properly along with all of the co pay payments that were made to San Tan Allergysnd Asthma. Had the business been handled properly and professionally this never would have occurred. The payment is not the issue for our family it is knowing that this business is not properly handling patient fees and insurance billing. We cannot agree to anything wih this company based on their word or a hand written statement. It is highly unprofessional and unethical. We will not simply hand over money because this company demands that we owe them. Once legitimate proof is shown displaying all of the co pays and proper handling of insurance we will gladly settle. We have requested this since the beginning and San Tan Allergy has failed time and time again to provide proof of ethical business practice! We will not drop our complaint with the Revdex.com and can only hope that we can inform all that we know about the unethical and unprofessional business practice of San Tan Allergy and Asthma. 

Regards,