San Tan Furniture

We had to cancel a check which was a bank fee incurred that they said that they did not receive once we verified funds had not been removed from our account We made a cashiers check for the purchased amount plus $ If you preview the paper work they provided, then it clearly shows the customer received a price of $for four tables ( a coffee table, a chairside table, and end tables) The coffee table if purchased alone would have been more than the $ It was less than $ The customer reported to you that they paid $for the coffee table alone in their initial complaint which they have now changed in their rebuttal! The customer received 75% of the merchandise but received back more than 50% of what they paid us The customer should have paid originally $for coffee table, $for each end table, and $for the chairside table When we asked them about what would make them happy initially, it was because they were demanding $ The manufacturer discontinued the table but did not tell us until much later than they do normally In addition, customer did ask for $which is much more than they paid us originally We offered customer $which was more than fair especially because customer signed our terms and conditions which states that they in some cases would get store credit We do not have returns, exchanges, other than store credit Otherwise customer would incur a restocking fee (35%) or cancellation fee (50%) which means we have been more than fair and DID PROVIDE $more than they paid for product and they accepted that as agreeable at time of taking cashiers check yet now they seem to reneg and dispute on what they committed to do once again! If we offered $299, they asked for $is not the $reasonable and more than fair in this specific case?

This customer placed a special order item via a lamp We still have that specific lamp and would love for the customer to pick it up we have been trying to sell it for a loss now for the last year almost

We had custom made furniture done and its the best investment we have ever made in furniture We are happy with the owners [redacted] and [redacted] as it was better than we expected! It did take weeks but they said 4-weeks initially anyways! We have more rooms and will continue to return to our favorite store in the Santan Village Mall, San Tan Furniture It is a nice family run store with higher end and custom made furniture at factory prices I do not care what others say online but all we saw was people doing a great job and what looked like to us return/repeat customers in their store every time we were there which means they did right by those customers as well as us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , but they never said anything about dlls for the delay, and delivery, but I DEFINITELY do not trust on them anyway, I went and picked them up by myself not because I want them, I did not want to lose anymore money and time They required from Nov th,when I pay for the furniture, until FEB 21st 2015, wich is weeks to complete the order, when they said , that will be only weeks, for sure before christmasTerrible business, they even not answered to Revdex.com, after several weeks, they never answered my pone callsThat was a terrible purchased, never will go again, I will tell this to everyone who ask me, family and friends This was the best resolution for me, because, its better one bad deal, then one good and long trial [redacted]

We were in the process of moving our location the week that customer received all items except a coffee table The coffee table was on backorder We were delayed in opening our new location a year ago by weeks We attempted to contact customer several times during the process of our move to update delays in the production of the coffee table but were leaving messages at the wrong number as listed on their order However, same phone number was correct at time of the original delivery It turns out [redacted] was shopping in the SanTan Village Mall during the holidays and spotted our store and came to visit us During the holidays this specific manufacturer was closed for almost days We offered to get her the table which she was open to but it had been discontinued The $cost that she claimed failed to mention it was for four tables including the coffee table and the three she had received We offered her to select another table which she refused We gave her back the cost of the table plus $additional a total of $which is more than she originally paid for and this customer has failed to update the Revdex.com of the outcome

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business contacted me and said he now had my lamp, I told him that too much time had expired & I bought another lamp. I told him I wanted my money back & he replied he would send a check which never came. I do not want the lamp, I want my money refunded.
Regards,
*** ***

Hi Maria,The customers special order lamp has been with us for over a year now The lamp is still on the floor discounted below our cost What we told the customer (due to our policy of no returns, 50% cancellation fee, 35% restocking fee which the customer initialed.) is that they have store credit for the full amount of the lamp In addition, we could sell the lamp and once sold we would provide a check for the full amount The third choice was to provide a check immediately with a 35% restocking fee for an immediate return which is less than the 50% cancellation fee The three options stand even one year later However, the customers sales tax listed with cost of item shows sales tax for all lamps not the one in question.Thanks,*** ***

We had custom made furniture done and its the best investment we have ever made in furniture. We are happy with the owners [redacted] and [redacted] as it was better than we expected! It did take 6 weeks but they said 4-7 weeks initially anyways! We have more rooms and will continue to return to our favorite store in the Santan Village Mall, San Tan Furniture. It is a nice family run store with higher end and custom made furniture at factory prices. I do not care what others say online but all we saw was people doing a great job and what looked like to us return/repeat customers in their store every time we were there which means they did right by those customers as well as us.

In regards to [redacted], customer was called on January 4th and told that bar stools were available for her to pick them up.  They were in original boxes and had to be assembled.  However, customer stated that they wanted to cancel their "special order" item.  We offered to do that for a...

50% cancellation fee.  Also, we offered to restock them for 30% restocking fee.  Both conditions on our Terms and conditions page signed by this customer.  We offered a third option of store credit for the full amount.  [redacted] refused all three options and continued an effort via social media because she did not like the choices offered even though she initialed understanding those conditions on the original invoice.    This customer agreed on the original sales order to pick up the bar stools because they knew that it was not going to make it to us before the holidays.  However, we delivered all other items in the matter stated ahead of schedule in a satisfactory acceptable condition signed by the customer.  Customer received a special delivery rate of only $150 due to not being able to deliver 3 bar stools before the end of the year.  The delivery was to Rio Rico, AZ.  The customer agreed at time of purchase that they would pick up bar stools.  Customer finally made trip to our store and picked up bar stools in satisfactory acceptable condition and has yet to update any of the social media complaints with untrue statements as well as update you, the Revdex.com organization.

San Tan Village Furniture Update I do not accept the response from San Tan Furniture because it is inaccurate.  San Tan said in their response that they attempted to contact me several times but it was the wrong number.  The number is correct on the order and has been working for over 15 years.  I called San Tan and spoke to them three times in February 2014, each time being told it would be one more week.  No mention was made of a backorder.  I contacted them twice in March and they didn’t answer so I left voicemails to return my call.  I never received a returned call.  I contact San Tan in the summer with no answer and no return calls from my voicemails.  After I went in the store on December 22, 2014 I was told that the table was no longer available.  [redacted] asked me how much I thought it was originally and I said $399.  He said that he agreed and would talk to his wife about refunding me the amount.  He called back to tell me that they would give me $300 and asked if I would be happy.   I said no I wouldn’t be happy.  I told him it would take the full $399 to make me happy.  He said that perhaps he could offer $350 because he probably discounted the amount since I bought other items but he had to talk to his wife first.  My husband heard this conversation and verified this information.  I heard from [redacted] that he was sending a check for $350.  The check never arrived so I went back early January and asked about the check.  [redacted] was on a trip and I was told he’d contact me upon his return.  I never heard from him so I went back in mid January.  [redacted] gave me a cashier’s check for $350 with a letter which I was to read when I got home.  [redacted] told me then that the check had been issued but never mailed.  If so, why didn’t he just give me that check rather than a cashier’s check.  I read the letter and it stated  what he mentioned here which was that they were giving me an additional $50 and he wanted me to report that to the Revdex.com.  They actually gave me $50 less than requested or than the original cost so I decided not to respond.  Plus [redacted] had never responded to any of my voicemails nor followed through with anything that he had told me he would do.  These are the facts.

We were in the process of moving our location the week that customer received all items except a coffee table.  The coffee table was on backorder.  We were delayed in opening our new...

location a year ago by 7 weeks.  We attempted to contact customer several times during the process of our move to update delays in the production of the coffee table but were leaving messages at the wrong number as listed on their order.  However, same phone number was correct at time of the original delivery.  It turns out [redacted] was shopping in the SanTan Village Mall during the holidays and spotted our store and came to visit us.  During the holidays this specific manufacturer was closed for almost 28 days.  We offered to get her the table which she was open to but it had been discontinued.  The $699 cost that she claimed failed to mention it was for four tables including the coffee table and the three she had received.  We offered her to select another table which she refused.  We gave her back the cost of the table plus $50 additional a total of $350.00 which is more than she originally paid for and this customer has failed to update the Revdex.com of the outcome.

Customer [redacted] came into our store looking at several bedroom sets without his fiancée at the time.  There were several that peaked his interest all of which were of a cottage style and light brown to medium browns in color.  A day or two later on the 13th of May he came into the store...

again without his fiancée and honed in on the Ventura Collection by ART home furnishings a high end fine furniture manufacturer.  Customer stated he was getting married on Saturday and would be on his honeymoon for the entire week after but that he needed the delivery by Tuesday May 27th.  We explained to him that a special order like this requires 2-4 weeks time frame (a standard in the industry for higher end furniture) and he asked us if we could do it in two.  We said we would do our best to make that happen even though it was during a holiday weekend which included Memorial Day.  We went out of our way to make that happen including expedited freight charges but we fell short by 2 days.  We emailed [redacted] on Saturday May 23 (only 10 days after his order was placed) and informed him that we would be unable to meet the Tuesday the 26th May delivery.  We offered to deliver at any 2 hour time interval of his choosing (again above and beyond the standard practice in the industry) for FREE at an additional expense to us!  He chose 12- 2PM time frame.  Due to the delivery being on Thursday instead of Tuesday, [redacted] asked if we could provide a custom made foundation for his mattress (a $150.00 item that we paid extra for a rush order to meet a Thursday Delivery) again another FREE item that he was not charged for!  [redacted] said to us leaving the store on the day of purchase what happens if I do not like it.  We told him we are not an [redacted] or big box store and cannot afford to take custom orders or special orders back in return because that is not our policy.  We had several pieces of ART furnishings in our store on display.  The Ventura collection typically sells for $8500 to $9500 and he paid only $4600.00 well below the manufacturers mandatory minimum advertised price.  He said as long as it looks like the picture it would be exactly what he wanted!  ART only uses high resolution digital images in their catalogs as well as images online.  Our delivery team called at 1pm that Thursday  to let the customer know that they were on their way in the next hour.  Customer states he was not there for the delivery yet he is the one that set the time interval.  After the first piece was delivered, our delivery team asked if it was what they expected.  Our delivery was told yes so they continued the delivery.  They signed a receipt stating it was delivered in satisfactory acceptable condition.  The bench was missing a stretcher but was still useable as the other two stretchers were installed.  The stretcher was order that day and has been at our store since Monday June 1st.  Personally, I called the customer at 7:30 Pm at night on Thursday as follow up for good customer service to assure ourselves that the delivery went as expected and that the furniture was what they expected.  [redacted] said I am just getting home but my wife likes it and it seems like all is good.  A contradiction to his previous statements or words to us.  At the end of the day 9PM our delivery team breaks down the cartons and they are picked up nightly.  We provided a high level of attention and service to this customer.  At 2:30 PM Friday [redacted] sent us an email, however, we were unaware of it until he called us at 7:30PM on Friday.  On Fridays and Saturdays we are busy as a small family run business, we do not have someone sitting at a computer waiting for emails.  This is when the verbal abuse, arrogance, and threatening us first occurred.  He expected immediate answers from us which take time and cannot occur when manufacturers are closed. He told us that he had three days to rescind our contract for any reason it did not matter.  We needed to pick up the furniture now.  We informed him that was not true.  Then, he told us it was not the color he expected.  He expected gray and this is the first time that its mentioned.  This customer continues to change his statements, and direction that he is headed.  In addition, even online furniture companies require the original packaging in order to accept a return which we do not do! He told us that he sold his own software company and that as an internet specialist as result if we did not pick up the furniture that  day he would ruin us.  He has continued to change directions on what he wants.  We made very generous offers above and beyond what most stores would do in a case like this.  Those offers are no longer on the table.  We have [redacted]e nothing wrong nor should we tolerate the continuous social media outbursts or the slanderous statements that he has made publically.  We are tired of the verbal abuse, the continuous defamation and slanderous statements, and the arrogance that this customer has continued to display.  Currently we are seeking legal advice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but they never said anything about 150 dlls for the delay, and delivery, but I DEFINITELY do not trust on them anyway, I went and picked them up by myself not because I want them, I did not want to lose anymore money and time . They required from Nov 7 th,2014 when I pay for the furniture,  until FEB 21st 2015, wich is 14 weeks to complete the order, when they said , that will be only 6 weeks, for sure before christmas. Terrible business, they even not answered to Revdex.com, after several weeks, they never answered my pone calls. That was a terrible purchased, never will go again, I will tell this to everyone who ask me, family and friends.  This was the best resolution for me, because, its better one bad deal, then one good and long trial.
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The statements and accusations being made by the business are false and not accurate.  I did not have my fiance (now wife) with me on initial visit, nor at any time before the purchase was made.  I purchased the furniture alone and based on an image that appeared in the store's catalog that I showed my wife via text message.  Considering the fact that we were not able to see the furniture in person, and knowing the businesses stringent return policy, I was apprehensive to place the order.  However, I did decide to purchase based on [redacted] verbal assurance that he would 'take care of us' if there were any problems.  When the furniture was delivered (later than promised) and it looked different than we had expected we contacted [redacted] to seek a return and we were denied.  I understand what is in the written policy of the business, however I feel that [redacted] induced me to purchase the furniture by giving me his verbal word that he would take care of us if there were any problems, and then he did not keep his word.  He has cited multiple reasons and excuses as to why he can't accept a return of the furniture including that he does not have room on his show floor, the furniture can't be sent back to the manufacturer without a box, and that he doesn't have the money to give us a refund.  At the end of the day, none of these reasons change the fact that [redacted] gave his word to take care of us if there were any problems.  We have not changed our direction on what we wanted from the very beginning.  [redacted] has not shown an interest in helping us or truly understand our needs, but rather it appears that his only motivation has been to sell us a different bedroom set that he supplies.  Everything I have said in social media reviews is honest and accurate, and since we are stuck with $4,600 worth of furniture that we [redacted]'t want and I have had such a terrible experience dealing with this business I feel that the best thing I can do is warn others to steer clear and shop elsewhere. Regards,[redacted]

We bought a lot of furniture for our new built home! Everything was delivered as promised and one day ahead of time which was great because we were in the house a few days earlier than anticipated. Of the six rooms we were furnishing, we had ordered end tables that were not in stock when we placed the order two weeks ago, but the owner told us that they might not be in by the time we expected delivery. It was our choice to wait another estimated 30 days or choose another set. We chose another set and were happier than we expected because it appeared to be a better match than what we originally expected. This was something that the lady at the store pointed out to us. She was sweet and kind. The delivery was very professional and was one of the best we had in a while. They were much better than our previous experience as well as our movers. We highly recommend them and would buy again. They served us well and were always available for us even when they had customers that they were helping!

San Tan Village Furniture Update I do not accept the response from San Tan Furniture because it is inaccurate.  San Tan said in their response that they attempted to contact me several times but it was the wrong number.  The number is correct on the order and has been working for over 15 years.  I called San Tan and spoke to them three times in February 2014, each time being told it would be one more week.  No mention was made of a backorder.  I contacted them twice in March and they didn’t answer so I left voicemails to return my call.  I never received a returned call.  I contact San Tan in the summer with no answer and no return calls from my voicemails.  After I went in the store on December 22, 2014 I was told that the table was no longer available.  [redacted] asked me how much I thought it was originally and I said $399.  He said that he agreed and would talk to his wife about refunding me the amount.  He called back to tell me that they would give me $300 and asked if I would be happy.   I said no I wouldn’t be happy.  I told him it would take the full $399 to make me happy.  He said that perhaps he could offer $350 because he probably discounted the amount since I bought other items but he had to talk to his wife first.  My husband heard this conversation and verified this information.  I heard from [redacted] that he was sending a check for $350.  The check never arrived so I went back early January and asked about the check.  [redacted] was on a trip and I was told he’d contact me upon his return.  I never heard from him so I went back in mid January.  [redacted] gave me a cashier’s check for $350 with a letter which I was to read when I got home.  [redacted] told me then that the check had been issued but never mailed.  If so, why didn’t he just give me that check rather than a cashier’s check.  I read the letter and it stated  what he mentioned here which was that they were giving me an additional $50 and he wanted me to report that to the Revdex.com.  They actually gave me $50 less than requested or than the original cost so I decided not to respond.  Plus [redacted] had never responded to any of my voicemails nor followed through with anything that he had told me he would do.  These are the facts.

Customer [redacted] came into our store looking at several bedroom sets without his fiancée at the time.  There were several that peaked his interest all of which were of a cottage style and light brown to medium browns in color.  A day or two later on the 13th of May he came into the store...

again without his fiancée and honed in on the Ventura Collection by ART home furnishings a high end fine furniture manufacturer.  Customer stated he was getting married on Saturday and would be on his honeymoon for the entire week after but that he needed the delivery by Tuesday May 27th.  We explained to him that a special order like this requires 2-4 weeks time frame (a standard in the industry for higher end furniture) and he asked us if we could do it in two.  We said we would do our best to make that happen even though it was during a holiday weekend which included Memorial Day.  We went out of our way to make that happen including expedited freight charges but we fell short by 2 days.  We emailed [redacted] on Saturday May 23 (only 10 days after his order was placed) and informed him that we would be unable to meet the Tuesday the 26th May delivery.  We offered to deliver at any 2 hour time interval of his choosing (again above and beyond the standard practice in the industry) for FREE at an additional expense to us!  He chose 12- 2PM time frame.  Due to the delivery being on Thursday instead of Tuesday, [redacted] asked if we could provide a custom made foundation for his mattress (a $150.00 item that we paid extra for a rush order to meet a Thursday Delivery) again another FREE item that he was not charged for!  [redacted] said to us leaving the store on the day of purchase what happens if I do not like it.  We told him we are not an [redacted] or big box store and cannot afford to take custom orders or special orders back in return because that is not our policy.  We had several pieces of ART furnishings in our store on display.  The Ventura collection typically sells for $8500 to $9500 and he paid only $4600.00 well below the manufacturers mandatory minimum advertised price.  He said as long as it looks like the picture it would be exactly what he wanted!  ART only uses high resolution digital images in their catalogs as well as images online.  Our delivery team called at 1pm that Thursday  to let the customer know that they were on their way in the next hour.  Customer states he was not there for the delivery yet he is the one that set the time interval.  After the first piece was delivered, our delivery team asked if it was what they expected.  Our delivery was told yes so they continued the delivery.  They signed a receipt stating it was delivered in satisfactory acceptable condition.  The bench was missing a stretcher but was still useable as the other two stretchers were installed.  The stretcher was order that day and has been at our store since Monday June 1st.  Personally, I called the customer at 7:30 Pm at night on Thursday as follow up for good customer service to assure ourselves that the delivery went as expected and that the furniture was what they expected.  [redacted] said I am just getting home but my wife likes it and it seems like all is good.  A contradiction to his previous statements or words to us.  At the end of the day 9PM our delivery team breaks down the cartons and they are picked up nightly.  We provided a high level of attention and service to this customer.  At 2:30 PM Friday [redacted] sent us an email, however, we were unaware of it until he called us at 7:30PM on Friday.  On Fridays and Saturdays we are busy as a small family run business, we do not have someone sitting at a computer waiting for emails.  This is when the verbal abuse, arrogance, and threatening us first occurred.  He expected immediate answers from us which take time and cannot occur when manufacturers are closed. He told us that he had three days to rescind our contract for any reason it did not matter.  We needed to pick up the furniture now.  We informed him that was not true.  Then, he told us it was not the color he expected.  He expected gray and this is the first time that its mentioned.  This customer continues to change his statements, and direction that he is headed.  In addition, even online furniture companies require the original packaging in order to accept a return which we do not do! He told us that he sold his own software company and that as an internet specialist as result if we did not pick up the furniture that  day he would ruin us.  He has continued to change directions on what he wants.  We made very generous offers above and beyond what most stores would do in a case like this.  Those offers are no longer on the table.  We have [redacted]e nothing wrong nor should we tolerate the continuous social media outbursts or the slanderous statements that he has made publically.  We are tired of the verbal abuse, the continuous defamation and slanderous statements, and the arrogance that this customer has continued to display.  Currently we are seeking legal advice.

We were in the process of moving our location the week that customer received all items except a coffee table.  The coffee table was on backorder.  We were delayed in opening our new...

location a year ago by 7 weeks.  We attempted to contact customer several times during the process of our move to update delays in the production of the coffee table but were leaving messages at the wrong number as listed on their order.  However, same phone number was correct at time of the original delivery.  It turns out [redacted] was shopping in the SanTan Village Mall during the holidays and spotted our store and came to visit us.  During the holidays this specific manufacturer was closed for almost 28 days.  We offered to get her the table which she was open to but it had been discontinued.  The $699 cost that she claimed failed to mention it was for four tables including the coffee table and the three she had received.  We offered her to select another table which she refused.  We gave her back the cost of the table plus $50 additional a total of $350.00 which is more than she originally paid for and this customer has failed to update the Revdex.com of the outcome.

This customer placed a special order item via a lamp.  We still have that specific lamp and would love for the customer to pick it up.  we have been trying to sell it for a loss now for the last year almost.

In regards to [redacted], customer was called on January 4th and told that bar stools were available for her to pick them up.  They were in original boxes and had to be assembled.  However, customer stated that they wanted to cancel their "special order" item.  We offered to do that for a...

50% cancellation fee.  Also, we offered to restock them for 30% restocking fee.  Both conditions on our Terms and conditions page signed by this customer.  We offered a third option of store credit for the full amount.  [redacted] refused all three options and continued an effort via social media because she did not like the choices offered even though she initialed understanding those conditions on the original invoice.    This customer agreed on the original sales order to pick up the bar stools because they knew that it was not going to make it to us before the holidays.  However, we delivered all other items in the matter stated ahead of schedule in a satisfactory acceptable condition signed by the customer.  Customer received a special delivery rate of only $150 due to not being able to deliver 3 bar stools before the end of the year.  The delivery was to Rio Rico, AZ.  The customer agreed at time of purchase that they would pick up bar stools.  Customer finally made trip to our store and picked up bar stools in satisfactory acceptable condition and has yet to update any of the social media complaints with untrue statements as well as update you, the Revdex.com organization.