I got my bike from county imports awhile back before it got bought out by joyride motorsI was happy at first till my muffler fell off while I was riding itI called them which they told me they got bought out but they would send me a new one its been months calling and saying it was sent or they would send itto call and talk to their boss who tells me now he will pay for half and I have pay the other half I only got to ride my bike a month before all this happened and now u want me to pay $when all your people say it's on its wayand not to worry about getting a lawyer cause you can afford a bigger oneneedless to say I'm not happy one my bike broke in no time and then to get my part I been asking about for months I have to pay youyou be the judge on that
***,I GOT A DOLLAR CHECK LAST WEEK FROM SAN WEST INC WITH NO EXPLANATION FROM THEM.I CASHED IT LAST WEEK ,I ASSUME IT WILL BE GOOD.THANK YOU VERY MUCH FOR YOUR TIME HELP[NG MEI HAVE NO FURTHER COMPLAINT WITH THEM THANKS, [redacted] C [redacted] SR [redacted]
This consumer knew the price when he placed the order online himselfThis complaint comes down to a he said she said issueIt was a miscommunication on both partiesWhen the consumer placed the order online himself, he clearing wrote in the notes of the order "if there is a difference in price please do not ship", which indicates to our processing manager that the consumer didn't fully know if that was going to be the price or notThe consumer also did not express a desired resolution in this complaint and reached out to Revdex.com to complain about nothingHe is simply mad because he didn't get the unit for a super discountOur management team reached out to him to let him know that our discounted price of $was the lowest onlineHe said he purchased it from somewhere else (probably at the full $price)He was never charged and the order was cancelledThis complaint should be closed at this point because he was never truly a customer of ours, no transaction has taken placeThere can't be a resolution to a "NO desired settlement requested" claim
This consumer did place an order with our company on 08/21/When this consumer placed the order they entered a different ship to address than the credit card billing addressPer our company polices we only ship to customers credit card billing address for fraud protectionHowever, we do in some cases ship to a secondary address ONLY after the customer completes the required steps to clear the secondary address with the credit card companyBelow is item from our Terms of Conditions that the customer agrees to before the checkout can be completed, the items in red is the first step that needs to be completedOrders that are submitted into our system with an address issue are not processed until the consumer contacts us with the proper documentationAlso below, available on our site at http://countyimports.com/order_progress_definitions, advises customers that if they log in to their account and if the order has not moved there is an issue with the orderWhen the consumer called in to check the status of their order, they were informed of the steps they needed to take to get the order processedThis consumer was to add the shipping address to the credit company as an approved shipping address and our company needed to verify with the credit card companyOn or around 09/26/they gave our company the number to the credit card company to verify the ship to addressOur customer service agent called the consumers bank on 09/26, 09/and finally on 10/The shipping address was never added to the credit cardOn 10/consumer requested that the product to be shipped to the billing addressThe order was sent to the warehouse and they reported back that the unit the consumer ordered was no longer in stockOur warehouses have a very high turn over rate and stock on product can change day to dayConsumer was offered an alternative unit which they refused and cancelled orderHad this consumer followed the steps in the terms of condition from the beginning of the order they would have received the unit within business days 9) APPROVAL TO PROCESS PAYMENT: I certify that I am the card holder who is paying for these goodsI hereby authorize Countyimports.com | San West, IncRide House to “authorize” payment of which I have will securely provide belowI understand providing this information is for the sole purpose of payment for the goods I am ordering nowI understand my payment will first be “authorized” when my order begins to process and will be “Payment Captured” at the time of shipping my merchandise per federal lawI may be contacted by Countyimports.com | San West, IncRide House accounting staff to provide further proof of ownership of this paymentOrders shipping to a gift address will be required to fax a copy of identification with a written request to ship to an alternate “gift” addressI may be asked to contact my bank and add additional addresses to my file so that Countyimports.com can safely ship my merchandise with buyer protection always in mindFailure to do so, may result in cancellation of my orderI also understand Countyimports.com | San West, IncRide House will not use this information for any other use than what I have given permission forThis information will immediately be deleted upon payment of my order by Countyimports.com | San West, IncRide House If it has been business days and your order has not been placed in "ready to ship","complete"or "shipped"Our staff may be trying to reach you about your order! We may be having trouble collecting payment, finding a color or unit you have orderedPlease send an email to [email protected] if it has been days and your order is not in one of the categories abovePlease do not email sales unless this is the caseYou can also call our staff at 702-628-anytime M-F 9-pstPlease remember our volume is very large during spring and summer so phone calls may bog down our systemEmails are just as easy (and actually better)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Customer ordered from our company on 5/27 and mailed a Cashiers Check to us. After receiving the check the customer was advised that the unit he had ordered was no longer in stock and a new shipment would arrive in a months time. Customer could have requested a refund at that time but decided he... would wait for the new shipment. (The units in the warehouse have a very high turn over rate during our busy season. Units could be avail. one day and not the next. Since the customer paid by mailing in a check and not by credit card the unit could not be secured for inventory hold until the check was received and cleared the bank hold). As soon as the unit was available in the warehouse to ship, it was shipped to the customer. Listed on every item's page on our site is the Purchaser Responsibly (Attached below). It clearly states that the customer is purchasing this unit at a wholesale price and skipping a dealers assembly. The unit is delivered unassembled and we highly recommend in our terms that the customer have a certified mechanic assemble and do a pre driving inspection before using. If the customer skips this step and chooses to assemble themselves there is no refunds. Also available on the sites terms and conditions http://countyimports.com/terms_of_sale_and_agreement, on Item 3 (also attached below) that because we can not physically at their location to help them with diagnostic problems and they can not resolve the issue and tell us the exact parts they need for repair, they would have to take the unit to a certified mechanic for diagnostic. The warranty is a Manufactures Parts Only Warranty (which is also on our site at http://countyimports.com/standard_warranty), we are more than happy to assist customers in getting the needed parts they need from the manufacturer. We do all the steps for the customer in the claim process, in most cases they never need to contact the manufacturer ever. However, we can file a claim unless we know the exact parts a customer needs. I have also check our warranty claim email [email protected] and do not have any record of this customers claim. Our sales department does have record of customer calling in to report and issue but he did not know what the problem was. Our sales recommended that he take the unit to a certified mechanic to find out what parts he needed for repair. Customer has not complied with this request and is trying to skip this step and file a compliant. As soon as the customer knows the parts he needs for repair we will be more than happy to get the claim submitted and the parts sent out to him. Lastly our return policy is available our site at http://countyimports.com/terms_of_sale_and_agreement (also attached below). Please instruct this customer to email our service dept at [email protected] or call 877-300-8707 ext [redacted] for further assistance. http://countyimports.com/inc/sdetail/150cc_side_winder____power_kart_fully_autom...⇄ Purchaser Responsibility Please remember that by purchasing a ATV | GO KART online, you are responsible for performing the setup that a dealer would normally perform - such as checking the tires, hooking up the battery, checking tightness of all nuts and bolts, changing oil, etc. Although we do provide some very good information and assembly manuals; occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws, checking to ensure wires are well connected, adjusting chain slack and alignment, if needed. Since you are skipping a dealer and saving over half the price of a usual retail customer, you will need to perform the final assembly (as stated above). This will take generally 30-90 minutes to perform depending on your vehicle and skill level. While we will gladly assist you with any technical questions, we will cannot refund or exchange your unit if you cannot perform these functions or refuse to let a shop do it for you. By placing an order with CMS you agree to these terms. If you would like a dealer to perform the assistance and easy set-up for you, we have one of the only brick and mortar dealer networks to assist you with this function for a fee. Contact us with any questions. http://countyimports.com/terms_of_sale_and_agreement 3) We do have technicians on staff to assist you with any issues that you may have with your product. Please remember that you are purchasing your item wholesale, and because we are not physically on location with you, you will need to be our eyes and hands to walk you through any warranty or technical issues and have patience. If there are any technical issues that cannot be resolved over the phone or through email then the customer will need to take the unit to a certified mechanic for diagnosis. http://countyimports.com/standard_warranty Warranty is effective only if: (1) The product is completely and correctly assembled by a certified automotive or motorcycle technician with documented proof of completion and PDI. (pre-delivery inspection)(2) The product is used under normal conditions for its intended purpose.(3) The product receives all necessary maintenance and adjustments. http://countyimports.com/terms_of_sale_and_agreement ATV, MOPED, SCOOTER, DIRTBIKE, GO KART MOTORCYCLE RETURN POLICY: Warning! "Manufactures defects/missing parts will only be covered the first 30 days" Then by default the warranty will take over. There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
I got my bike from county imports awhile back before it got bought out by joyride motorsI was happy at first till my muffler fell off while I was riding itI called them which they told me they got bought out but they would send me a new one its been months calling and saying it was sent or they would send itto call and talk to their boss who tells me now he will pay for half and I have pay the other half I only got to ride my bike a month before all this happened and now u want me to pay $when all your people say it's on its wayand not to worry about getting a lawyer cause you can afford a bigger oneneedless to say I'm not happy one my bike broke in no time and then to get my part I been asking about for months I have to pay youyou be the judge on that
***,I GOT A DOLLAR CHECK LAST WEEK FROM SAN WEST INC WITH NO EXPLANATION FROM THEM.I CASHED IT LAST WEEK ,I ASSUME IT WILL BE GOOD.THANK YOU VERY MUCH FOR YOUR TIME HELP[NG MEI HAVE NO FURTHER COMPLAINT WITH THEM THANKS, [redacted] C [redacted] SR [redacted]
This consumer knew the price when he placed the order online himselfThis complaint comes down to a he said she said issueIt was a miscommunication on both partiesWhen the consumer placed the order online himself, he clearing wrote in the notes of the order "if there is a difference in price please do not ship", which indicates to our processing manager that the consumer didn't fully know if that was going to be the price or notThe consumer also did not express a desired resolution in this complaint and reached out to Revdex.com to complain about nothingHe is simply mad because he didn't get the unit for a super discountOur management team reached out to him to let him know that our discounted price of $was the lowest onlineHe said he purchased it from somewhere else (probably at the full $price)He was never charged and the order was cancelledThis complaint should be closed at this point because he was never truly a customer of ours, no transaction has taken placeThere can't be a resolution to a "NO desired settlement requested" claim
This consumer did place an order with our company on 08/21/When this consumer placed the order they entered a different ship to address than the credit card billing addressPer our company polices we only ship to customers credit card billing address for fraud protectionHowever, we do in some cases ship to a secondary address ONLY after the customer completes the required steps to clear the secondary address with the credit card companyBelow is item from our Terms of Conditions that the customer agrees to before the checkout can be completed, the items in red is the first step that needs to be completedOrders that are submitted into our system with an address issue are not processed until the consumer contacts us with the proper documentationAlso below, available on our site at http://countyimports.com/order_progress_definitions, advises customers that if they log in to their account and if the order has not moved there is an issue with the orderWhen the consumer called in to check the status of their order, they were informed of the steps they needed to take to get the order processedThis consumer was to add the shipping address to the credit company as an approved shipping address and our company needed to verify with the credit card companyOn or around 09/26/they gave our company the number to the credit card company to verify the ship to addressOur customer service agent called the consumers bank on 09/26, 09/and finally on 10/The shipping address was never added to the credit cardOn 10/consumer requested that the product to be shipped to the billing addressThe order was sent to the warehouse and they reported back that the unit the consumer ordered was no longer in stockOur warehouses have a very high turn over rate and stock on product can change day to dayConsumer was offered an alternative unit which they refused and cancelled orderHad this consumer followed the steps in the terms of condition from the beginning of the order they would have received the unit within business days 9) APPROVAL TO PROCESS PAYMENT: I certify that I am the card holder who is paying for these goodsI hereby authorize Countyimports.com | San West, IncRide House to “authorize” payment of which I have will securely provide belowI understand providing this information is for the sole purpose of payment for the goods I am ordering nowI understand my payment will first be “authorized” when my order begins to process and will be “Payment Captured” at the time of shipping my merchandise per federal lawI may be contacted by Countyimports.com | San West, IncRide House accounting staff to provide further proof of ownership of this paymentOrders shipping to a gift address will be required to fax a copy of identification with a written request to ship to an alternate “gift” addressI may be asked to contact my bank and add additional addresses to my file so that Countyimports.com can safely ship my merchandise with buyer protection always in mindFailure to do so, may result in cancellation of my orderI also understand Countyimports.com | San West, IncRide House will not use this information for any other use than what I have given permission forThis information will immediately be deleted upon payment of my order by Countyimports.com | San West, IncRide House If it has been business days and your order has not been placed in "ready to ship","complete"or "shipped"Our staff may be trying to reach you about your order! We may be having trouble collecting payment, finding a color or unit you have orderedPlease send an email to [email protected] if it has been days and your order is not in one of the categories abovePlease do not email sales unless this is the caseYou can also call our staff at 702-628-anytime M-F 9-pstPlease remember our volume is very large during spring and summer so phone calls may bog down our systemEmails are just as easy (and actually better)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Customer ordered from our company on 5/27 and mailed a Cashiers Check to us. After receiving the check the customer was advised that the unit he had ordered was no longer in stock and a new shipment would arrive in a months time. Customer could have requested a refund at that time but decided he... would wait for the new shipment. (The units in the warehouse have a very high turn over rate during our busy season. Units could be avail. one day and not the next. Since the customer paid by mailing in a check and not by credit card the unit could not be secured for inventory hold until the check was received and cleared the bank hold). As soon as the unit was available in the warehouse to ship, it was shipped to the customer. Listed on every item's page on our site is the Purchaser Responsibly (Attached below). It clearly states that the customer is purchasing this unit at a wholesale price and skipping a dealers assembly. The unit is delivered unassembled and we highly recommend in our terms that the customer have a certified mechanic assemble and do a pre driving inspection before using. If the customer skips this step and chooses to assemble themselves there is no refunds. Also available on the sites terms and conditions http://countyimports.com/terms_of_sale_and_agreement, on Item 3 (also attached below) that because we can not physically at their location to help them with diagnostic problems and they can not resolve the issue and tell us the exact parts they need for repair, they would have to take the unit to a certified mechanic for diagnostic. The warranty is a Manufactures Parts Only Warranty (which is also on our site at http://countyimports.com/standard_warranty), we are more than happy to assist customers in getting the needed parts they need from the manufacturer. We do all the steps for the customer in the claim process, in most cases they never need to contact the manufacturer ever. However, we can file a claim unless we know the exact parts a customer needs. I have also check our warranty claim email [email protected] and do not have any record of this customers claim. Our sales department does have record of customer calling in to report and issue but he did not know what the problem was. Our sales recommended that he take the unit to a certified mechanic to find out what parts he needed for repair. Customer has not complied with this request and is trying to skip this step and file a compliant. As soon as the customer knows the parts he needs for repair we will be more than happy to get the claim submitted and the parts sent out to him. Lastly our return policy is available our site at http://countyimports.com/terms_of_sale_and_agreement (also attached below). Please instruct this customer to email our service dept at [email protected] or call 877-300-8707 ext [redacted] for further assistance. http://countyimports.com/inc/sdetail/150cc_side_winder____power_kart_fully_autom...⇄ Purchaser Responsibility Please remember that by purchasing a ATV | GO KART online, you are responsible for performing the setup that a dealer would normally perform - such as checking the tires, hooking up the battery, checking tightness of all nuts and bolts, changing oil, etc. Although we do provide some very good information and assembly manuals; occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws, checking to ensure wires are well connected, adjusting chain slack and alignment, if needed. Since you are skipping a dealer and saving over half the price of a usual retail customer, you will need to perform the final assembly (as stated above). This will take generally 30-90 minutes to perform depending on your vehicle and skill level. While we will gladly assist you with any technical questions, we will cannot refund or exchange your unit if you cannot perform these functions or refuse to let a shop do it for you. By placing an order with CMS you agree to these terms. If you would like a dealer to perform the assistance and easy set-up for you, we have one of the only brick and mortar dealer networks to assist you with this function for a fee. Contact us with any questions. http://countyimports.com/terms_of_sale_and_agreement 3) We do have technicians on staff to assist you with any issues that you may have with your product. Please remember that you are purchasing your item wholesale, and because we are not physically on location with you, you will need to be our eyes and hands to walk you through any warranty or technical issues and have patience. If there are any technical issues that cannot be resolved over the phone or through email then the customer will need to take the unit to a certified mechanic for diagnosis. http://countyimports.com/standard_warranty Warranty is effective only if: (1) The product is completely and correctly assembled by a certified automotive or motorcycle technician with documented proof of completion and PDI. (pre-delivery inspection)(2) The product is used under normal conditions for its intended purpose.(3) The product receives all necessary maintenance and adjustments. http://countyimports.com/terms_of_sale_and_agreement ATV, MOPED, SCOOTER, DIRTBIKE, GO KART MOTORCYCLE RETURN POLICY: Warning! "Manufactures defects/missing parts will only be covered the first 30 days" Then by default the warranty will take over. There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.