Sana International Commerce

this client is dealing with our Mexican distributor not with us

Good afternoon Ms***, This company paid and purchased from our distributer in Mexico, which we already told then to resolve itSana -Int, Inc does not have a purchase order nor a payment form this company Thank you [redacted]

This company did pay and was invoiced by our Mexican representative so we are not responsible for this claimBut I went ahead and called our Mexican representative and they say they did ship the material out an will provide me with a tracking number I will get you that tracking and send it to you

Complaint: [redacted] I am rejecting this response because: I only received of the items I purchasedSince the day I received the single item I have emailed [redacted] everyday requesting an update on the status of the additional items owed to me, which to this day I have not received On 8/8/I sent an email requesting a refund of my money to which [redacted] replied on 8/9/requesting my Bank information so that the money would be refunded to me I immediately responded with my bank details and received a confirmation from [redacted] ***, via email, that she received my bank account information I sent Since that day I have attempted to inquire, via emails, to no avail the status of my refund.As of today, September 1, I have NOT RECEIVED the items purchased or a refund of my money Nor have I received a response to my emails where I inquire about the money owed to me.I have attached a copy of the email communications between me and SANA Corp Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
I only received 1 of the 5 items I purchased. Since the day I received the single item I have emailed [redacted] everyday requesting an update on the status of the additional 4 items owed to me, which to this day I have not received.  On 8/8/16 I sent an email requesting a refund of my money to which [redacted] replied on 8/9/2016 requesting my Bank information so that the money would be refunded to me.  I immediately responded with my bank details and received a confirmation from [redacted], via email, that she received my bank account information I sent.  Since that day I have attempted to inquire, via emails, to no avail the status of my refund.As of today, September 1, 2016 I have NOT RECEIVED the items purchased or a refund of my money.  Nor have I received a response to my emails where I inquire about the money owed to me.I have attached a copy of the email communications between me and SANA Corp.
Regards,
[redacted]

this client is dealing with our Mexican distributor not with us.

This company did pay and was invoiced by our Mexican representative so we are not responsible for this claim. But I went ahead and called our Mexican representative and they say they did ship the material out an will provide me with a tracking number.   I will get you that tracking and send it...

to you.

Good afternoon Ms. [redacted],   This company paid and purchased from our distributer in Mexico, which we already told then to resolve it. Sana -Int, Inc does not have a purchase order nor a payment form this company.   Thank you   [redacted]