We are thankful for these platforms where both sides can truly be heardWe are trying our best to run an honest and fair business but sometime no matter what we do a customer has the ability to make claims that are unwarranted.First, I am the owner who is writing this responseAt no time has this party tried to call me or see me on this matterI was told that a man stopped by while I was on an interview but there has been no attempts to talk to me as I am readily reachableWe sold this particular car on April 6, At the time of the sale this car had a brake malfunction lightThe dealership was very transparent about this issue and gave this particular customer optionsFirst, we offered to fix at our cost whatever issue was causing the light to be on which the bank can verify as they were part of the discussionThe second option was that we would discount our already wholesale price down another $if they would like to buy the car and address this light themselves.At no time did anyone from our company provide any guarantee or definitive knowledge of what exactly caused the light to stay onWe were not aware of any of the brake issues lobbied in this complaint.This customer signed all paperwork documenting this was an "as is" purchase, they accepted the $discount which we can document with signed paperwork, and are now making claims that our company is responsible for their issues.This customer also chose to purchase a warranty from the Bank that financed the vehicle, not from the dealershipGiven the warranty was purchased outside of the dealership we have no responsibility or knowledge of any type of coverage that it providesAt the end of the day this customer wants everyone held accountable for their decisions - accept themselvesAnd though we feel we have done no wrongdoing in this case we have offered to have the brake issue fixed by our new service tech that has almost years of European car experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I would not feel that the complaint is resolved until I am provided with some other purchase options on a Land Rover Range Rover Sport Simply saying that you will look for a vehicle for me does not replace the fact that I had a purchase agreement in place on the first vehicle and it was sold out from under me I was also informed that the vehicle was sold to the other party at a lower price than my purchase price, which does not make me feel any less betrayed In order for me to close this complaint, I will need options to purchase another Land Rover Range Rover Sport I have found multiple around the Indianapolis/Central Indiana area, but would like to give Ray Skillman a chance to earn my business back before going to another dealer I would just like to see more effort from Ray Skillman to find a replacement vehicle for me Right now, the only communication I have had is that they will look for me (I would not exactly call that constant communication) Regards, [redacted] ***
Ray Skillman Chevrolet is sorry if we contacted our prospective customer to frequently. We have removed the customer from our CRM and computer systems. We pride our dealership in getting prospective customers information that they need to make a great purchasing decision. In this case we were only...
trying to get the prospective customer the information they asked for. Our staff will not contact this person in the future, and we are deeply sorry for the inconvience we have caused. Sincerely,Ray Skillman Chevrolet
We are thankful for these platforms where both sides can truly be heard. We are trying our best to run an honest and fair business but sometime no matter what we do a customer has the ability to make claims that are unwarranted.First, I am the owner who is writing this response. At no time has this...
party tried to call me or see me on this matter. I was told that a man stopped by while I was on an interview but there has been no attempts to talk to me as I am readily reachable. We sold this particular car on April 6, 2015. At the time of the sale this car had a brake malfunction light. The dealership was very transparent about this issue and gave this particular customer 2 options. First, we offered to fix at our cost whatever issue was causing the light to be on which the bank can verify as they were part of the discussion. The second option was that we would discount our already wholesale price down another $500 if they would like to buy the car and address this light themselves.At no time did anyone from our company provide any guarantee or definitive knowledge of what exactly caused the light to stay on. We were not aware of any of the brake issues lobbied in this complaint.This customer signed all paperwork documenting this was an "as is" purchase, they accepted the $500 discount which we can document with signed paperwork, and are now making claims that our company is responsible for their issues.This customer also chose to purchase a warranty from the Bank that financed the vehicle, not from the dealership. Given the warranty was purchased outside of the dealership we have no responsibility or knowledge of any type of coverage that it provides. At the end of the day this customer wants everyone held accountable for their decisions - accept themselves. And though we feel we have done no wrongdoing in this case we have offered to have the brake issue fixed by our new service tech that has almost 20 years of European car experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would not feel that the complaint is resolved until I am provided with some other purchase options on a Land Rover Range Rover Sport. Simply saying that you will look for a vehicle for me does not replace the fact that I had a purchase agreement in place on the first vehicle and it was sold out from under me. I was also informed that the vehicle was sold to the other party at a lower price than my purchase price, which does not make me feel any less betrayed. In order for me to close this complaint, I will need options to purchase another Land Rover Range Rover Sport. I have found multiple around the Indianapolis/Central Indiana area, but would like to give Ray Skillman a chance to earn my business back before going to another dealer. I would just like to see more effort from Ray Skillman to find a replacement vehicle for me. Right now, the only communication I have had is that they will look for me (I would not exactly call that constant communication).
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
We are thankful for these platforms where both sides can truly be heardWe are trying our best to run an honest and fair business but sometime no matter what we do a customer has the ability to make claims that are unwarranted.First, I am the owner who is writing this responseAt no time has this party tried to call me or see me on this matterI was told that a man stopped by while I was on an interview but there has been no attempts to talk to me as I am readily reachableWe sold this particular car on April 6, At the time of the sale this car had a brake malfunction lightThe dealership was very transparent about this issue and gave this particular customer optionsFirst, we offered to fix at our cost whatever issue was causing the light to be on which the bank can verify as they were part of the discussionThe second option was that we would discount our already wholesale price down another $if they would like to buy the car and address this light themselves.At no time did anyone from our company provide any guarantee or definitive knowledge of what exactly caused the light to stay onWe were not aware of any of the brake issues lobbied in this complaint.This customer signed all paperwork documenting this was an "as is" purchase, they accepted the $discount which we can document with signed paperwork, and are now making claims that our company is responsible for their issues.This customer also chose to purchase a warranty from the Bank that financed the vehicle, not from the dealershipGiven the warranty was purchased outside of the dealership we have no responsibility or knowledge of any type of coverage that it providesAt the end of the day this customer wants everyone held accountable for their decisions - accept themselvesAnd though we feel we have done no wrongdoing in this case we have offered to have the brake issue fixed by our new service tech that has almost years of European car experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I would not feel that the complaint is resolved until I am provided with some other purchase options on a Land Rover Range Rover Sport Simply saying that you will look for a vehicle for me does not replace the fact that I had a purchase agreement in place on the first vehicle and it was sold out from under me I was also informed that the vehicle was sold to the other party at a lower price than my purchase price, which does not make me feel any less betrayed In order for me to close this complaint, I will need options to purchase another Land Rover Range Rover Sport I have found multiple around the Indianapolis/Central Indiana area, but would like to give Ray Skillman a chance to earn my business back before going to another dealer I would just like to see more effort from Ray Skillman to find a replacement vehicle for me Right now, the only communication I have had is that they will look for me (I would not exactly call that constant communication) Regards, [redacted] ***
Ray Skillman Chevrolet is sorry if we contacted our prospective customer to frequently. We have removed the customer from our CRM and computer systems. We pride our dealership in getting prospective customers information that they need to make a great purchasing decision. In this case we were only...
trying to get the prospective customer the information they asked for. Our staff will not contact this person in the future, and we are deeply sorry for the inconvience we have caused. Sincerely,Ray Skillman Chevrolet
Ray Skillman Chevrolet is aware of the complaint from [redacted] [reda...⇄ Ray Skillman Chevrolet
We are thankful for these platforms where both sides can truly be heard. We are trying our best to run an honest and fair business but sometime no matter what we do a customer has the ability to make claims that are unwarranted.First, I am the owner who is writing this response. At no time has this...
party tried to call me or see me on this matter. I was told that a man stopped by while I was on an interview but there has been no attempts to talk to me as I am readily reachable. We sold this particular car on April 6, 2015. At the time of the sale this car had a brake malfunction light. The dealership was very transparent about this issue and gave this particular customer 2 options. First, we offered to fix at our cost whatever issue was causing the light to be on which the bank can verify as they were part of the discussion. The second option was that we would discount our already wholesale price down another $500 if they would like to buy the car and address this light themselves.At no time did anyone from our company provide any guarantee or definitive knowledge of what exactly caused the light to stay on. We were not aware of any of the brake issues lobbied in this complaint.This customer signed all paperwork documenting this was an "as is" purchase, they accepted the $500 discount which we can document with signed paperwork, and are now making claims that our company is responsible for their issues.This customer also chose to purchase a warranty from the Bank that financed the vehicle, not from the dealership. Given the warranty was purchased outside of the dealership we have no responsibility or knowledge of any type of coverage that it provides. At the end of the day this customer wants everyone held accountable for their decisions - accept themselves. And though we feel we have done no wrongdoing in this case we have offered to have the brake issue fixed by our new service tech that has almost 20 years of European car experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would not feel that the complaint is resolved until I am provided with some other purchase options on a Land Rover Range Rover Sport. Simply saying that you will look for a vehicle for me does not replace the fact that I had a purchase agreement in place on the first vehicle and it was sold out from under me. I was also informed that the vehicle was sold to the other party at a lower price than my purchase price, which does not make me feel any less betrayed. In order for me to close this complaint, I will need options to purchase another Land Rover Range Rover Sport. I have found multiple around the Indianapolis/Central Indiana area, but would like to give Ray Skillman a chance to earn my business back before going to another dealer. I would just like to see more effort from Ray Skillman to find a replacement vehicle for me. Right now, the only communication I have had is that they will look for me (I would not exactly call that constant communication).
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]