Complaint: [redacted] I am rejecting this response because:Complaint: [redacted] I am rejecting this response because:I had contacted [redacted] Sanchez back in June, telling him yet again the issues I was having with the AC units.To date I have paid out thousands of dollars fixing the AC units [redacted] Sanchez installed.The problems started back in after the units were installed[redacted] Sanchez did not live up to his warranty, and in fact refused to fix anything unless he was paid more money The recent problem with one of the AC condenser was the final straw While [redacted] did show up unannounced to fix the problem, he made sure to tell my assistant "this is a freebie, next time I will have to pay." Sincerely, [redacted]
Yes, [redacted] did work for her in an amount close to $30,back in August of We will need to pull records to be sure on the amount and specific work requestedAt the time the work was finished, [redacted] had no complaintsShe thought SMI’s service agreement was too expensive and wanted to take care of it herselfThat decision meant there was no warranty on parts and labor with SMI, but the manufacturer’s warranty was still in place for yearsWe are not responsible for equipment when we are not regularly servicing it and someone else isThis is clearly stated with all installationsShe chose to pass Now here we are years later and she’s complaining that the work we put in was poorly and equipment faultyWe are unsure who has been swapping out parts in her equipmentShe also said we didn’t do everything that was requested and paid forWe will pull records to verify what was in writing and not verbal since that is all we can go onAnything that was verbal is unreliable years later since both [redacted] and [redacted] have conflicting statementsHowever, no one pays $30,for a job and doesn’t get all of their work completeWhen [redacted] visited the property this week to discuss this issue, her assistant explained more of the problem [redacted] offered to look at one of the units and learned it hadn’t been serviced properly since it was full of cottonwoodHe was able to quickly take care of the issue since he was already there, without charge We have no desire to do business with this woman and will not service any more of her equipment regardless of paymentWe completed our agreement years ago and did not agree to any additional work We are unsure where she is going with this or what she wantsIf you purchase something, then don’t maintain it, it is not the manufacturer’s fault nor the fault of the person who installed it
Complaint: [redacted] I am rejecting this response because:Complaint: [redacted] I am rejecting this response because:I had contacted [redacted] Sanchez back in June, telling him yet again the issues I was having with the AC units.To date I have paid out thousands of dollars fixing the AC units [redacted] Sanchez installed.The problems started back in after the units were installed[redacted] Sanchez did not live up to his warranty, and in fact refused to fix anything unless he was paid more money The recent problem with one of the AC condenser was the final straw While [redacted] did show up unannounced to fix the problem, he made sure to tell my assistant "this is a freebie, next time I will have to pay." Sincerely, [redacted]
Yes, [redacted] did work for her in an amount close to $30,back in August of We will need to pull records to be sure on the amount and specific work requestedAt the time the work was finished, [redacted] had no complaintsShe thought SMI’s service agreement was too expensive and wanted to take care of it herselfThat decision meant there was no warranty on parts and labor with SMI, but the manufacturer’s warranty was still in place for yearsWe are not responsible for equipment when we are not regularly servicing it and someone else isThis is clearly stated with all installationsShe chose to pass Now here we are years later and she’s complaining that the work we put in was poorly and equipment faultyWe are unsure who has been swapping out parts in her equipmentShe also said we didn’t do everything that was requested and paid forWe will pull records to verify what was in writing and not verbal since that is all we can go onAnything that was verbal is unreliable years later since both [redacted] and [redacted] have conflicting statementsHowever, no one pays $30,for a job and doesn’t get all of their work completeWhen [redacted] visited the property this week to discuss this issue, her assistant explained more of the problem [redacted] offered to look at one of the units and learned it hadn’t been serviced properly since it was full of cottonwoodHe was able to quickly take care of the issue since he was already there, without charge We have no desire to do business with this woman and will not service any more of her equipment regardless of paymentWe completed our agreement years ago and did not agree to any additional work We are unsure where she is going with this or what she wantsIf you purchase something, then don’t maintain it, it is not the manufacturer’s fault nor the fault of the person who installed it