Following is the response from manager, Luis [redacted] of Blossom Chevrolet.Hello ***,I researched the above referred customer and found out the following:1) Customer signed a AutoTrakk lease contract on or about 10/20/for $a week.2) We re-signed the customer a couple of days later with the same finance company AutoTrakk at a lower payment of $a week.The customer signed all the lease documents including the "Acknowledgment of Lease".That is the only program the customer could qualify for at the time, and the only term with that finance company are weekly payments.The customer could have the option to make monthly equivalent payments before the payments become due, but that would be an arrangement between the customer and the finance company.As to the trade in options, just like any other customer, it is subject to approval in accordance to the customers current circumstances i.eCredit Score, History, Income, time on job, time at residence, etc for which each lender has there own internal credit qualifying criteria.Any down payment paid is disclosed on the actual contract.Hopefully this clarifies any questions.Should you need any further assistance please feel free to contact me.Thank You,Luis [redacted]
Blossom Chevrolet Collision has agreed to reimburse the customer for their expenses in this matterWe have reached out to the customer to assure them that we will have their check in the next few days
The customers vehicle arrived at our dealership with a no start problemThe battery was completely deadWe charged the battery and were able to get it running for a short period of timeThe van was running rough and diedIt showed signs of fuel and/or ignition problemsWe requested further diagnosis from customer which the customer declinedWe apologize if there was a miscommunication between us and the customer concerning the diagnostic procedure when they called usWe will be reimbursing the customer in the interest of customer satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thanks to Blossom Chevrolet for expressing that they are working to reverse the purchasing agreementUnder the guardianship act I have a duty under the act/ court order to protect my daughter as her guarding I will wait for the dealer to furnish me documents showing reversal of the purchasing agreementA criminal named [redacted] ***, [redacted] took undue advantage of my daughterSure, I understand Blossom's effort and sure I would bring my business to Chevrolet in the future Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards,to place me back inside a vehicle based on my monthly Income I provided them with or return my refund please so I can find another vehicle it is about to be winter in we are without a ride [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]There was NO response, ONLY message from business, stating this complaint has been turned over to the Fixed Operations Director, for further research......................I take this as an information ONLY response, I am awaiting further communication(s)......? Regards, [redacted]
To Whom It May Concern: We are receipt of your January 26, correspondence enclosing a grievance filed by [redacted] ***Mr [redacted] claims to be guardian to a young woman named “ [redacted] ***”On November 15, 2016, [redacted] came to Blossom with her boyfriend, [redacted] ***Neither Mr [redacted] nor Ms [redacted] disclosed to Blossom that she was a “protected person” under Indiana guardianship lawBlossom did not have any reason to believe that she was a protected person at the time she executed the purchase agreementImmediately after we received notice from Mr [redacted] regarding Ms [redacted] ***’s status as a protected person, we contacted our attorneyOur counsel obtained the court records related to Mr***’s claim and performed a thorough review of themWe also conducted an internal review of the agreement signed by Ms [redacted] ***, interviewed our employees associated with the deal, consulted with our legal counsel, and reviewed the actual Court documentsNotwithstanding contrary advice from our attorneys, we have agreed to accommodate Mr***’s requestPrior to receipt of your correspondence we already initiated a reversal of the purchase agreement as it relates to Ms [redacted] ***Our management team understands Mr***’s concern for his daughter, however, we hope that Mr [redacted] understands we must conduct a due diligence analysis to protect Blossom’s interests prior to making determinations regarding the reversal of a purchase agreementIt is our hope that this satisfactorily resolves the matter with Mr [redacted] and that he considers us for his family’s future automotive needsKind regards, Blossom Chevrolet
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I never received an appointment date as statedI applied for the crazy program, and didn't apply for a brand new vehicleI faxed all the necessary documents they requested from meI was told that I was accepted with no money down, but still needed to trade in a vehicle so that could happenI was constantly thrown a curve ball every time I was told by one person something, then someone else told me something elseI was told at the most that I would only have to pay dollars down, and dollars a month for a vehicle through the crazy program if I wasn't approved for zero downI was told I would get a call back several times since June, but that never happenedThe crazy program through Blossom Chevrolet, works with people with bad credit as well as recent repossessionsThat's what the commercial states, as well as what I was told when Blossom contacted me the first timeThen after the fact, it was just a bogus and a lie from Blossom's sales peopleI also was told that they have several programs to get anyone in a vehicle, with not so perfect creditI can't believe they would spend hours of time and effort, just to lie to someoneThey obviously look down on people who work hard to try to make ends meat, then want to have them spend their time to submit documents, copies of drivers license,social security cards, as well as pay stubs just to tell that person they're sorryIt took so much time for me to do thisThe point is I spoke to several people there, that always told me something differentI can't believe they would do business this wayEven the manager there would not even return my callThere saying for Blossom Chevrolet is "Lordy there good people"I really think that is not the truthI want something done about the accusations they stated to the Revdex.com about me not responding, and all the effort I did to try to establish a way to finance a vehicleI would like to speak to someone about this issueI know there's a chain of command at Blossom, like the owner or president of the companyThey can call me at [redacted] after 2:in the afternoonThis needs to be brought to the owner or managements attention, about poor sales practices and lying to potential customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
TO: INDYRevdex.com.ORGAugust 11th 2015FROM: Brian S [redacted] , Business Development Director - Blossom Chevrolet, Inc.RE: Complaint ID: [redacted] - [redacted] Hello,I just received the following response from [redacted] , our fixed-operations director this morning It is as follows..."Our "base" labor rate is $per hour but is calculated on a matrix scaleWe explained to the customer that our repair orders do not print a "per hour" rate or the actual technician hoursOur repairs are charged on a per job basis as a flat-rate for the jobThis is an industry wide standard practiceThe alignment price was also calculated in to the front suspension repair and not calculated as a seperate repair because it was necessary to complete the job We would be happy to write another repair order that would note the alignment done on the previuos date if that would satisfy his needs on documentation."Jerd K C [redacted] Fixed Operations DirectorBlossom ChevroletW 317-375-3520F 317-375-3510C 317-281-1094jc [redacted] @blossomchevy.com
We contacted the dealer many times and in writingThey had enough time to get legal onion, and as of to-day they have not responded to our mailSo, Blossom, Chevrolet be requested to act on this matter pursuant to Indiana Guardianship ActOR the matter be set for mediationThankt
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I have stated on numerous occasions now, I am looking for my paperwork to reflect only the FACT that my oil filter was loose enough to be removed with two fingers, which obviously is not the proper torque The service coordinator agreed to put this on the paper work and Blossom did not do it I was told at checkout that it would be done Then when I asked where the revised paperwork was I was told they would not put it in writing They have reneged on their verbal commitmentThe current paperwork reflects their OPINION as to an oil leak I have reason to believe that my truck had a fatal breakdown because the previous company that performed an oil change failed to tighten the oil filter, which led to a catastrophic leak damaging my crankshaft moduleThis is agreed upon by [redacted] from Blossom Chevrolet as noted in his email This can be resolved if my paperwork is corrected to reflect the FACTS of the matter and not their OPINION I am really finding it hard to understand how they can commit to something and not follow through This is completely unacceptable Regards, [redacted]
Blossom left a message with the customers mother, who says that she should be the point of contactThe message was left days ago stating that we will reimburse her for the plates and mats
Here is the final follmessage from manager Luis S [redacted] at Blossom Chevrolet "As to the traoption, it is all mostly dependent on the customers current credit profile, income and equity position (among other internal considerations by each finance company)The decision is not made by Blossom Chevrolet but solely by the financial institutions reviewing the customers current circumstances.As to the remaining items we stand behind our original response.Thank you,"
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Because I do not trust Blossom Chevrolet I purchased new oil and oil filter and watched the Goodyear on Emerson change my oil on 4/13/ The tech showed me as he was taking the oil plug out that it was just finger tightened He loosened it with his fingers and didn't even need a wrench Just unbelievable! Blossom, a GM dealer, did the oil change and they couldn't even tighten the oil plug! Easy to see why they want to charge me to find an oil leak when they didn't even tighten the oil plug At this point I at least feel comfortable that the oil situation is resolved The Goodyear tech showed me the underside of the car and cleaned up any oil that was left from when the oil filter was loose originally He showed me a very minor oil leak from the main seal, which was minimal and typical for a car with a 180,miles AND HE DID NOT CHARGE ME FOR IT like Blossom wanted to doI would still like my paperwork corrected to show that the oil filter was loose when I brought it into Blossom as they said they would do when I was there Also, note that the crankshaft module was fouled by oil that had leaked Nothing more, nothing less I don't need opinions as I have already taken it to another shop and determined that there is no major leak other than from a loose oil filter This has been dragging on too long now Regards, [redacted]
Our Office Manager has contacted the customer times to let him know that we have his wheel cover and the money for his cushionHe has not returned to our facility yetWe will take care of these items when he returns
Hello ***,I am going to contact both the service manager and the fixed-operations director here to discuss this They will possibly need to get with the mechanic and anyone else directly involved so please allow me a couple of days or more to get you an answer on this I don't know why they did not get something in writing for you regarding a loose oil filter.Regards,Brian [redacted] Business Development DirectorBlossom Chevrolet, Inc.317-357-x
We received the ***'s contact information through a 3rd party on or about 06-01-We setup an appointment for them on 06-04-but they did not show-up*** and *** applied on-line directly on 06-06-It was identified that the customer was working through a temporary agency and had
an offer letter for a full time positionWe asked for the letter to be faxed over but he disagreed and stated he would take his business elsewhere We did not hear back from the customer until 07-11-asking if we would review his information againAt that time he faxed in proof of his income at his new position so we were able to submit to a finance company for reviewOn 07-12-they conditioned based on their internal formulas and guidelines that Mr*** would have to trade in one of the vehiclesOn 07-13-he advised could not trade in one of the vehicles due to repossession, once the finance company found out they stated could not extend credit at the time due to the recentness added to his current circumstancesIt was expressed to the customer that we really want to help him but he needed more time to gain stability in his present circumstances On 08-11-Mr*** received a direct marketing piece from Blossom, he expressed did not want to come in to the dealership unless he knew for sure that he would obtain financingAt that time our representative explained to him that we work with most customers circumstances, the income being the most important factorMr*** e-mailed his trapictures but after assessing for the first time the trade and reviewing his current lien payoff it was identified that he had a large negative equity position for which he would need a large down paymentMr*** seemed to have understood his situation We understand Mr***'s frustration as he wants new transportation, we would love to gain a new customerAt this time his current circumstances have been a hurdle to obtain financing and we cannot control that It is in our best interest to fulfill every customers need when possible We hope that in the future under better circumstances we are able to provide such service
This is what *** and I have discussed and how wee took care of it.***,I have again spoke with *** and have viewed the photo that show the oil spot left on our floor while in tech stall I disagree that a quarter size leak while sitting is not bad do to the fact that the engine is off and not under pressure which would make the leak more exstensiveThe leak is also running down the engine from the top which would explain the connector and the other picture in question The second picture of filter was taken to show oil in multiple areas (this also shows that it is coming from an area other then filter)I will attest that the oil filter was able to be taken off by the use of two fingers had it been two turns loose would not have stayed on the engine more then a few hundred miles and the leak would be much more severe I hope this will help.***,We are making some headway hereBy my experience an oil filter should require a bit more resistance than two fingersBlossom has changed the oil and filter and I have kept a clean piece of cardboard under my truck for the last two nightsThere is a very small leak which ends up being about the size of a quarter after hours of sittingI would categorize this as "normal" for a vehicle with 180,milesMy point is there was a catastrophic oil leak for some reason that is now gone after your oil changeAs agreed to by your service tech and service coordinator I would like it noted that the original oil filter was not installed to the proper torque and/or was loose, which is what I was toldI am having a hard time understanding why this is so difficult to get from you when your representatives said I could have it in writingI have photos that Blossom provided me that show the original loose fitting oil filterI just want it noted in writing as agreed upon. *** *** ***,I have spoken with the tech and he advised that the filter was not two turns loose but that he was able to use two fingers to loosen it upI have spoken with *** and she was unaware of the two turns statement but said she advised you that the filter was not what she believed caused your failure and that we needed to diagnose the leaks to find the source that didI apologize for any misunderstanding again and if I can help any further please let me know.Sincerely, *** ***Blossom Chevrolet***,This absolutely does not solve myconcernYour employees said they would note the loose filter and did notYour employee (***) said the paperwork would be corrected and was notI expect the paperwork to note the loose filter as was promised by your employeesIf I don't have revised paperwork by 3:PM today I will be contacting GM, the Indiana Consumer Affairs Department, the Revdex.com and AAA.*** ***,I thank you for your note about the issues you have hadI can not alter the paperwork that you have at this point do to it being closed alreadyI have spoken with the tech and he is not comfortable saying how loose the filter was because it would lead him as to saying it is the cause of the oil leaks and as your aware we believe the truck has leaks that need to be identified that you declinedI would also note that a filter being loose or tight depends a lot on the person removing it and how they go about it since I was not involved I can not commit that the filter was a source of the leakI will speak with *** in reference to using her phone for texting and thank you again for bringing that issue to my attentionI hope this resolves your concernI can be reached at 317-357-if you would like to discuss further.Sincerely, *** ***Blossom Chevrolet***,I need your help as I feel I am getting a bit of runaround I had my Tahoe towed into your service department last Monday as it ides on The cause of the problem was an extraordinary oil leak which damaged the crankshaft module When I was at the shop both *** and the tech that was working on my car said the oil filter was so loose he could turn it twice I asked them at that point to put it in writing that the filter was loose When I picked up my car this week the paperwork did not reflect that fact I asked again and was told by *** that she would get the tech to add it to the work order That was Monday I've been told twice now that the tech has not been in this week and a text I placed to *** yesterday was not answered (she said she did not have her phone) I would like this documented on my paperwork and I wold like to pick up the revised paperwork today Please let me know what time I can pick it up As a long time AAA member I appreciate the fact that you are a certified AAA facility.Thanks, *** ***
Following is the response from manager, Luis [redacted] of Blossom Chevrolet.Hello ***,I researched the above referred customer and found out the following:1) Customer signed a AutoTrakk lease contract on or about 10/20/for $a week.2) We re-signed the customer a couple of days later with the same finance company AutoTrakk at a lower payment of $a week.The customer signed all the lease documents including the "Acknowledgment of Lease".That is the only program the customer could qualify for at the time, and the only term with that finance company are weekly payments.The customer could have the option to make monthly equivalent payments before the payments become due, but that would be an arrangement between the customer and the finance company.As to the trade in options, just like any other customer, it is subject to approval in accordance to the customers current circumstances i.eCredit Score, History, Income, time on job, time at residence, etc for which each lender has there own internal credit qualifying criteria.Any down payment paid is disclosed on the actual contract.Hopefully this clarifies any questions.Should you need any further assistance please feel free to contact me.Thank You,Luis [redacted]
Blossom Chevrolet Collision has agreed to reimburse the customer for their expenses in this matterWe have reached out to the customer to assure them that we will have their check in the next few days
The customers vehicle arrived at our dealership with a no start problemThe battery was completely deadWe charged the battery and were able to get it running for a short period of timeThe van was running rough and diedIt showed signs of fuel and/or ignition problemsWe requested further diagnosis from customer which the customer declinedWe apologize if there was a miscommunication between us and the customer concerning the diagnostic procedure when they called usWe will be reimbursing the customer in the interest of customer satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thanks to Blossom Chevrolet for expressing that they are working to reverse the purchasing agreementUnder the guardianship act I have a duty under the act/ court order to protect my daughter as her guarding I will wait for the dealer to furnish me documents showing reversal of the purchasing agreementA criminal named [redacted] ***, [redacted] took undue advantage of my daughterSure, I understand Blossom's effort and sure I would bring my business to Chevrolet in the future Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Regards,to place me back inside a vehicle based on my monthly Income I provided them with or return my refund please so I can find another vehicle it is about to be winter in we are without a ride [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]There was NO response, ONLY message from business, stating this complaint has been turned over to the Fixed Operations Director, for further research......................I take this as an information ONLY response, I am awaiting further communication(s)......? Regards, [redacted]
To Whom It May Concern: We are receipt of your January 26, correspondence enclosing a grievance filed by [redacted] ***Mr [redacted] claims to be guardian to a young woman named “ [redacted] ***”On November 15, 2016, [redacted] came to Blossom with her boyfriend, [redacted] ***Neither Mr [redacted] nor Ms [redacted] disclosed to Blossom that she was a “protected person” under Indiana guardianship lawBlossom did not have any reason to believe that she was a protected person at the time she executed the purchase agreementImmediately after we received notice from Mr [redacted] regarding Ms [redacted] ***’s status as a protected person, we contacted our attorneyOur counsel obtained the court records related to Mr***’s claim and performed a thorough review of themWe also conducted an internal review of the agreement signed by Ms [redacted] ***, interviewed our employees associated with the deal, consulted with our legal counsel, and reviewed the actual Court documentsNotwithstanding contrary advice from our attorneys, we have agreed to accommodate Mr***’s requestPrior to receipt of your correspondence we already initiated a reversal of the purchase agreement as it relates to Ms [redacted] ***Our management team understands Mr***’s concern for his daughter, however, we hope that Mr [redacted] understands we must conduct a due diligence analysis to protect Blossom’s interests prior to making determinations regarding the reversal of a purchase agreementIt is our hope that this satisfactorily resolves the matter with Mr [redacted] and that he considers us for his family’s future automotive needsKind regards, Blossom Chevrolet
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I never received an appointment date as statedI applied for the crazy program, and didn't apply for a brand new vehicleI faxed all the necessary documents they requested from meI was told that I was accepted with no money down, but still needed to trade in a vehicle so that could happenI was constantly thrown a curve ball every time I was told by one person something, then someone else told me something elseI was told at the most that I would only have to pay dollars down, and dollars a month for a vehicle through the crazy program if I wasn't approved for zero downI was told I would get a call back several times since June, but that never happenedThe crazy program through Blossom Chevrolet, works with people with bad credit as well as recent repossessionsThat's what the commercial states, as well as what I was told when Blossom contacted me the first timeThen after the fact, it was just a bogus and a lie from Blossom's sales peopleI also was told that they have several programs to get anyone in a vehicle, with not so perfect creditI can't believe they would spend hours of time and effort, just to lie to someoneThey obviously look down on people who work hard to try to make ends meat, then want to have them spend their time to submit documents, copies of drivers license,social security cards, as well as pay stubs just to tell that person they're sorryIt took so much time for me to do thisThe point is I spoke to several people there, that always told me something differentI can't believe they would do business this wayEven the manager there would not even return my callThere saying for Blossom Chevrolet is "Lordy there good people"I really think that is not the truthI want something done about the accusations they stated to the Revdex.com about me not responding, and all the effort I did to try to establish a way to finance a vehicleI would like to speak to someone about this issueI know there's a chain of command at Blossom, like the owner or president of the companyThey can call me at [redacted] after 2:in the afternoonThis needs to be brought to the owner or managements attention, about poor sales practices and lying to potential customers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
TO: INDYRevdex.com.ORGAugust 11th 2015FROM: Brian S [redacted] , Business Development Director - Blossom Chevrolet, Inc.RE: Complaint ID: [redacted] - [redacted] Hello,I just received the following response from [redacted] , our fixed-operations director this morning It is as follows..."Our "base" labor rate is $per hour but is calculated on a matrix scaleWe explained to the customer that our repair orders do not print a "per hour" rate or the actual technician hoursOur repairs are charged on a per job basis as a flat-rate for the jobThis is an industry wide standard practiceThe alignment price was also calculated in to the front suspension repair and not calculated as a seperate repair because it was necessary to complete the job We would be happy to write another repair order that would note the alignment done on the previuos date if that would satisfy his needs on documentation."Jerd K C [redacted] Fixed Operations DirectorBlossom ChevroletW 317-375-3520F 317-375-3510C 317-281-1094jc [redacted] @blossomchevy.com
We contacted the dealer many times and in writingThey had enough time to get legal onion, and as of to-day they have not responded to our mailSo, Blossom, Chevrolet be requested to act on this matter pursuant to Indiana Guardianship ActOR the matter be set for mediationThankt
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I have stated on numerous occasions now, I am looking for my paperwork to reflect only the FACT that my oil filter was loose enough to be removed with two fingers, which obviously is not the proper torque The service coordinator agreed to put this on the paper work and Blossom did not do it I was told at checkout that it would be done Then when I asked where the revised paperwork was I was told they would not put it in writing They have reneged on their verbal commitmentThe current paperwork reflects their OPINION as to an oil leak I have reason to believe that my truck had a fatal breakdown because the previous company that performed an oil change failed to tighten the oil filter, which led to a catastrophic leak damaging my crankshaft moduleThis is agreed upon by [redacted] from Blossom Chevrolet as noted in his email This can be resolved if my paperwork is corrected to reflect the FACTS of the matter and not their OPINION I am really finding it hard to understand how they can commit to something and not follow through This is completely unacceptable Regards, [redacted]
Blossom left a message with the customers mother, who says that she should be the point of contactThe message was left days ago stating that we will reimburse her for the plates and mats
Here is the final follmessage from manager Luis S [redacted] at Blossom Chevrolet "As to the traoption, it is all mostly dependent on the customers current credit profile, income and equity position (among other internal considerations by each finance company)The decision is not made by Blossom Chevrolet but solely by the financial institutions reviewing the customers current circumstances.As to the remaining items we stand behind our original response.Thank you,"
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Because I do not trust Blossom Chevrolet I purchased new oil and oil filter and watched the Goodyear on Emerson change my oil on 4/13/ The tech showed me as he was taking the oil plug out that it was just finger tightened He loosened it with his fingers and didn't even need a wrench Just unbelievable! Blossom, a GM dealer, did the oil change and they couldn't even tighten the oil plug! Easy to see why they want to charge me to find an oil leak when they didn't even tighten the oil plug At this point I at least feel comfortable that the oil situation is resolved The Goodyear tech showed me the underside of the car and cleaned up any oil that was left from when the oil filter was loose originally He showed me a very minor oil leak from the main seal, which was minimal and typical for a car with a 180,miles AND HE DID NOT CHARGE ME FOR IT like Blossom wanted to doI would still like my paperwork corrected to show that the oil filter was loose when I brought it into Blossom as they said they would do when I was there Also, note that the crankshaft module was fouled by oil that had leaked Nothing more, nothing less I don't need opinions as I have already taken it to another shop and determined that there is no major leak other than from a loose oil filter This has been dragging on too long now Regards, [redacted]
Our Office Manager has contacted the customer times to let him know that we have his wheel cover and the money for his cushionHe has not returned to our facility yetWe will take care of these items when he returns
Hello ***,I am going to contact both the service manager and the fixed-operations director here to discuss this They will possibly need to get with the mechanic and anyone else directly involved so please allow me a couple of days or more to get you an answer on this I don't know why they did not get something in writing for you regarding a loose oil filter.Regards,Brian [redacted] Business Development DirectorBlossom Chevrolet, Inc.317-357-x
We received the ***'s contact information through a 3rd party on or about 06-01-We setup an appointment for them on 06-04-but they did not show-up*** and *** applied on-line directly on 06-06-It was identified that the customer was working through a temporary agency and had
an offer letter for a full time positionWe asked for the letter to be faxed over but he disagreed and stated he would take his business elsewhere We did not hear back from the customer until 07-11-asking if we would review his information againAt that time he faxed in proof of his income at his new position so we were able to submit to a finance company for reviewOn 07-12-they conditioned based on their internal formulas and guidelines that Mr*** would have to trade in one of the vehiclesOn 07-13-he advised could not trade in one of the vehicles due to repossession, once the finance company found out they stated could not extend credit at the time due to the recentness added to his current circumstancesIt was expressed to the customer that we really want to help him but he needed more time to gain stability in his present circumstances On 08-11-Mr*** received a direct marketing piece from Blossom, he expressed did not want to come in to the dealership unless he knew for sure that he would obtain financingAt that time our representative explained to him that we work with most customers circumstances, the income being the most important factorMr*** e-mailed his trapictures but after assessing for the first time the trade and reviewing his current lien payoff it was identified that he had a large negative equity position for which he would need a large down paymentMr*** seemed to have understood his situation We understand Mr***'s frustration as he wants new transportation, we would love to gain a new customerAt this time his current circumstances have been a hurdle to obtain financing and we cannot control that It is in our best interest to fulfill every customers need when possible We hope that in the future under better circumstances we are able to provide such service
This is what *** and I have discussed and how wee took care of it.***,I have again spoke with *** and have viewed the photo that show the oil spot left on our floor while in tech stall I disagree that a quarter size leak while sitting is not bad do to the fact that the engine is off and not under pressure which would make the leak more exstensiveThe leak is also running down the engine from the top which would explain the connector and the other picture in question The second picture of filter was taken to show oil in multiple areas (this also shows that it is coming from an area other then filter)I will attest that the oil filter was able to be taken off by the use of two fingers had it been two turns loose would not have stayed on the engine more then a few hundred miles and the leak would be much more severe I hope this will help.***,We are making some headway hereBy my experience an oil filter should require a bit more resistance than two fingersBlossom has changed the oil and filter and I have kept a clean piece of cardboard under my truck for the last two nightsThere is a very small leak which ends up being about the size of a quarter after hours of sittingI would categorize this as "normal" for a vehicle with 180,milesMy point is there was a catastrophic oil leak for some reason that is now gone after your oil changeAs agreed to by your service tech and service coordinator I would like it noted that the original oil filter was not installed to the proper torque and/or was loose, which is what I was toldI am having a hard time understanding why this is so difficult to get from you when your representatives said I could have it in writingI have photos that Blossom provided me that show the original loose fitting oil filterI just want it noted in writing as agreed upon. *** *** ***,I have spoken with the tech and he advised that the filter was not two turns loose but that he was able to use two fingers to loosen it upI have spoken with *** and she was unaware of the two turns statement but said she advised you that the filter was not what she believed caused your failure and that we needed to diagnose the leaks to find the source that didI apologize for any misunderstanding again and if I can help any further please let me know.Sincerely, *** ***Blossom Chevrolet***,This absolutely does not solve myconcernYour employees said they would note the loose filter and did notYour employee (***) said the paperwork would be corrected and was notI expect the paperwork to note the loose filter as was promised by your employeesIf I don't have revised paperwork by 3:PM today I will be contacting GM, the Indiana Consumer Affairs Department, the Revdex.com and AAA.*** ***,I thank you for your note about the issues you have hadI can not alter the paperwork that you have at this point do to it being closed alreadyI have spoken with the tech and he is not comfortable saying how loose the filter was because it would lead him as to saying it is the cause of the oil leaks and as your aware we believe the truck has leaks that need to be identified that you declinedI would also note that a filter being loose or tight depends a lot on the person removing it and how they go about it since I was not involved I can not commit that the filter was a source of the leakI will speak with *** in reference to using her phone for texting and thank you again for bringing that issue to my attentionI hope this resolves your concernI can be reached at 317-357-if you would like to discuss further.Sincerely, *** ***Blossom Chevrolet***,I need your help as I feel I am getting a bit of runaround I had my Tahoe towed into your service department last Monday as it ides on The cause of the problem was an extraordinary oil leak which damaged the crankshaft module When I was at the shop both *** and the tech that was working on my car said the oil filter was so loose he could turn it twice I asked them at that point to put it in writing that the filter was loose When I picked up my car this week the paperwork did not reflect that fact I asked again and was told by *** that she would get the tech to add it to the work order That was Monday I've been told twice now that the tech has not been in this week and a text I placed to *** yesterday was not answered (she said she did not have her phone) I would like this documented on my paperwork and I wold like to pick up the revised paperwork today Please let me know what time I can pick it up As a long time AAA member I appreciate the fact that you are a certified AAA facility.Thanks, *** ***