The house that we live in belonged to my great aunt, to which now, my husband, myself, and our year old daughter resideIn the summer of 2013, we got tired to refilling the freon inside the air conditioner so my mother, [redacted] , purchased a [redacted] air conditioner, brand new [redacted] then subcontracted the installation to Conserv-Air CoThe air conditioner worked great for one whole summer When we turned the air conditioner on when it finally got hot enough to do so this year, we heard the unit running outside but to our dismay, the house never got coldI contacted Conserv-Air and scheduled an appointment for someone to come out and to check the unit outI didn't think this was going to be a big issue, seeing as the unit was brand new I was given a date for someone to come to my house on May from 12-I called in the beginning of May so I had to wait a month for this date On the date I was scheduled for the person to come check out the unit, I waited and waited during my time slotI began to get antsy near 3:Finally, a guy named [redacted] arrivedHe checked the unit outside then he checked the coils on the insideHe used a tool to determine that the inside coil was indeed leakingHe even stated at the time that the coil "may have been defective at the time of install"Stated in the air conditioner packet, it states to "check the coil to ensure that there are no leaks and that it will work properly" [redacted] then said he would refill the freon that dayHe never left us with a bill and we thought he was just being niceHe said that the parts were all still under warranty but if Conserv-Air were to come to the house to install the new coil, it would cost $495, because the job would take half the day I felt strongly against this matterIf this employee from Conserv-Air stated himself, that the coil was probably defective at the time of the install, and to my understanding, a brand new air conditioner unit that my family spend a few grand to purchase and to install, should last a good 15-years without any problems, why then wouldn't this company replace the coil that was under warranty, for a shotty job that they did installing it? I discussed the matter with my family and we all felt that we should not pay this company any more moneyWe wanted to get the coil, that was still under warranty, then find someone else to install it that would not be ripping us offI called Conserv-Air and said we will be needing the coil but will not be using them for the job [redacted] then called me and said that the old coil would need to be returned and that they would need a $deposit and that money would be returned as soon as they got the old coilThen he said we had to pay $for the time he came out to our house and $for the shipping of the new coilWhy on earth do we need to pay shipping for a new coil, under warranty, when they probably have it in their warehouse!? Then he said if we changed our mind and decided to let them go ahead and let them do the install, it would be $544...Jacked the price up from the first time he quoted us the work I just feel that we were taken advantage of and ripped offIf they would have come, done the work properly, checked all the parts the way that professionals do at the time of an install, everyone would be happyInstead, this company tried to get everything they could from usIf they would have done a good job, we could have recommended them to others, telling them what a great job they didInstead, they tried nickel and diming us, charging us for every little thing that they could Thank you for your time and I hope my statement helps aid into any further investigation or even helps others when being taken advantage of from such an unprofessional company Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company at no point corrected the problemThey never made any attempt to fix what they brokeThey did offer to fix the problem at a cost of nearly $I would still like the company to fix and correct what they damaged Regards, [redacted] ***
From: Cassandra D [redacted] Date: Thu, Jul 7, at 7:AMSubject: Re: ID [redacted] To: [redacted] Cc: Sales Sales ***, We reached out to the customer and reimbursed her for the costs she requestedThe complaint is now resolved Sincerely, Cassandra D***Administrative Assistant, Accounting & Marketing Conserv-Air Heating & Air ConditioningRocky River DrCleveland, Ohio [email protected]
Response taken via phone by Revdex.com staff (**):Company spoke with the customer directlyThey were at his home and repaired the damages
The house that we live in belonged to my great aunt, to which now, my husband, myself, and our year old daughter resideIn the summer of 2013, we got tired to refilling the freon inside the air conditioner so my mother, [redacted] , purchased a [redacted] air conditioner, brand new [redacted] then subcontracted the installation to Conserv-Air CoThe air conditioner worked great for one whole summer When we turned the air conditioner on when it finally got hot enough to do so this year, we heard the unit running outside but to our dismay, the house never got coldI contacted Conserv-Air and scheduled an appointment for someone to come out and to check the unit outI didn't think this was going to be a big issue, seeing as the unit was brand new I was given a date for someone to come to my house on May from 12-I called in the beginning of May so I had to wait a month for this date On the date I was scheduled for the person to come check out the unit, I waited and waited during my time slotI began to get antsy near 3:Finally, a guy named [redacted] arrivedHe checked the unit outside then he checked the coils on the insideHe used a tool to determine that the inside coil was indeed leakingHe even stated at the time that the coil "may have been defective at the time of install"Stated in the air conditioner packet, it states to "check the coil to ensure that there are no leaks and that it will work properly" [redacted] then said he would refill the freon that dayHe never left us with a bill and we thought he was just being niceHe said that the parts were all still under warranty but if Conserv-Air were to come to the house to install the new coil, it would cost $495, because the job would take half the day I felt strongly against this matterIf this employee from Conserv-Air stated himself, that the coil was probably defective at the time of the install, and to my understanding, a brand new air conditioner unit that my family spend a few grand to purchase and to install, should last a good 15-years without any problems, why then wouldn't this company replace the coil that was under warranty, for a shotty job that they did installing it? I discussed the matter with my family and we all felt that we should not pay this company any more moneyWe wanted to get the coil, that was still under warranty, then find someone else to install it that would not be ripping us offI called Conserv-Air and said we will be needing the coil but will not be using them for the job [redacted] then called me and said that the old coil would need to be returned and that they would need a $deposit and that money would be returned as soon as they got the old coilThen he said we had to pay $for the time he came out to our house and $for the shipping of the new coilWhy on earth do we need to pay shipping for a new coil, under warranty, when they probably have it in their warehouse!? Then he said if we changed our mind and decided to let them go ahead and let them do the install, it would be $544...Jacked the price up from the first time he quoted us the work I just feel that we were taken advantage of and ripped offIf they would have come, done the work properly, checked all the parts the way that professionals do at the time of an install, everyone would be happyInstead, this company tried to get everything they could from usIf they would have done a good job, we could have recommended them to others, telling them what a great job they didInstead, they tried nickel and diming us, charging us for every little thing that they could Thank you for your time and I hope my statement helps aid into any further investigation or even helps others when being taken advantage of from such an unprofessional company Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The company at no point corrected the problemThey never made any attempt to fix what they brokeThey did offer to fix the problem at a cost of nearly $I would still like the company to fix and correct what they damaged Regards, [redacted] ***
From: Cassandra D [redacted] Date: Thu, Jul 7, at 7:AMSubject: Re: ID [redacted] To: [redacted] Cc: Sales Sales ***, We reached out to the customer and reimbursed her for the costs she requestedThe complaint is now resolved Sincerely, Cassandra D***Administrative Assistant, Accounting & Marketing Conserv-Air Heating & Air ConditioningRocky River DrCleveland, Ohio [email protected]