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Sanders Home Services

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Sanders Home Services Reviews (58)

Randy K. from Sanders Home Services repaired both our toilets today.
He is very knowledgeable, thorough, and efficient in his work.
We have been customers for many, many years and call Randy whenever we need plumbing repairs. His expertise and trustworthiness is invaluable.
Sanders Home Services is a company that truly cares about their customers, and stands by their work 100%. We highly recommend them for all home repairs.

I have used Sanders Home services for many years. There technicians are very thorough and professional.

Upon review of the call recordings and documentation for this call, we have determined that there was a misunderstanding when our customer service representative initially spoke with Mr. [redacted]  We are currently running a coupon in the Courier Post for an $89.00 heater check up,...

which is what Mr. [redacted] was requesting.  Our CSR thought he was asking for a repair call to address a specific issue which entails an $89 dispatch fee plus diagnostic and repairs.The call was written up as a repair call and our technician properly charged an $89 dispatch fee and a $109 diagnostic fee which would be our standard process.Mr. [redacted] was contacted this morning and was advised regarding our error and will be receiving a refund in the amount of $109 plus tax for a total of $116.63.  The technician performed the check up as part of his diagnosis at the service call.Mr. [redacted] was satisfied with the outcome.We will be using the recorded calls to provide additional training to our CSR's to eliminate this issue in the future.Thank you,[redacted]General ManagerSanders Home Services

Great customer service! Timely as well!

I called to request a quote to install a Ceiling Fan that was already purchased. Sanders was able to set up an appointment and called to confirm when the tech was responding.
The set up was every basic, the room had access to a full Attic and the panel was accessible as well. The tech looked in the room for about 2 minutes , never looking in the Attic and walked out saying I'll be right back with a quote. When he returned with the quote I almost passed out !!! $924.00 to complete maybe a 2 hour job...that's $462.00 an hour, most surgeons don't make that much an hour.. The fan was only $80.00 Dollars...not including materials, which I'm sure was under $200.00 Dollars
I felt very offended that the quote was so high...I'm sure people not as knowledgeable as myself would have agreed to that quote and paid that amount.
I quickly called for a second opinion and was quoted by another NJ Certified Electrician for $225.00.....for the same type of installation...
So please...If you are going to use this company beware...always get a second estimate, because this place is a total "RIP OFF"...

Jim M. from Sanders Home Services came to my house on 7/20/16. He was kind, courteous, clean and willing to talk over all of our options in fixing our plumbing problem. We have had Sanders for many projects and found them equally consistent. I would recommend Sanders Home Services to anyone that needed home services.

Service was very professional and efficient.

Upon review of the call recordings and documentation for this call, we have determined that there was a misunderstanding when our customer service representative initially spoke with Mr. [redacted]  We are currently running a coupon in the Courier Post for an $89.00 heater check up, which is...

what Mr. [redacted] was requesting.  Our CSR thought he was asking for a repair call to address a specific issue which entails an $89 dispatch fee plus diagnostic and repairs.The call was written up as a repair call and our technician properly charged an $89 dispatch fee and a $109 diagnostic fee which would be our standard process.Mr. [redacted] was contacted this morning and was advised regarding our error and will be receiving a refund in the amount of $109 plus tax for a total of $116.63.  The technician performed the check up as part of his diagnosis at the service call.Mr. [redacted] was satisfied with the outcome.We will be using the recorded calls to provide additional training to our CSR's to eliminate this issue in the future.Thank you,[redacted]General ManagerSanders Home Services

I was very pleased with the response from Sanders Home Services concerning my plumbing needs. Randy K. was efficient, very professional and very accommodating.
I will continue to use Sanders for future needs.

I arranged for a WebSpecial AC check up. My service tech, Fiore C, arrived on time
with the promised 1/2 hour advanced notice.
He serviced and checked the AC in a very friendly and professional manner.
Left everything cleaner than when he arrived after cleaning all filters (including one I didn't realize was there!) pumps, etc. There was no additional charge, no alarmist warnings , no pressure to do uneeded repairs. Overall a 5 star experience.

The work was performed in a professional manner. Randy K knew exactly what had to be done and accomplished the task expeditiously. Nice job!

I've had Sanders services for HVAC, plumbing and electrical for 20 years. I have never been disappointed. Their technicians are the most friendly and professional I have ever encountered.

Identified problem and resolved problem.
Also provided additional option for consideration.
[redacted] was very courteous.
Thank you.

I want to commend electrician Mike, Josh and the rest of the Sanders Home Services electrical team for the outstanding work they did in replacing my outdated electrical system with an updated one. They also installed a ground wire and outlets around my home. I always call on Sanders for my home needs and again, they didn't disappoint. My thanks to Mike for his professionalism and skill.

Everyone was great in the office the technician Geordan P was great great work very neat and made sure everything was done

The work was performed in a professional manner. Randy K knew exactly what had to be done and accomplished the task expeditiously. Nice job!

Great customer service! Timely as well!

Very happy with the services provided by Sanders.

Review: I had one coupon in [redacted] which said $89 for Heater Checkup. I called their service to schedule a checkup because I doubted that heater is giving off CO, which is setting off my smoke detectors.On the phone, they confirmed that it will be $89 plus repairs. After the service, I was presented and invoice of $89+ additional $109. I was told that $89 is dispatch fee and $109 is diagnostic fee. I called up their manager on their duty and they refused to adjust the invoice. I paid the invoice under protest.Desired Settlement: I would like to see the refund of $109 plus taxes, which were charged extra. I would also recommend to be clear in their calls next time so that consumer doesn't feel cheated.

Business

Response:

Upon review of the call recordings and documentation for this call, we have determined that there was a misunderstanding when our customer service representative initially spoke with Mr. [redacted] We are currently running a coupon in the Courier Post for an $89.00 heater check up, which is what Mr. [redacted] was requesting. Our CSR thought he was asking for a repair call to address a specific issue which entails an $89 dispatch fee plus diagnostic and repairs.The call was written up as a repair call and our technician properly charged an $89 dispatch fee and a $109 diagnostic fee which would be our standard process.Mr. [redacted] was contacted this morning and was advised regarding our error and will be receiving a refund in the amount of $109 plus tax for a total of $116.63. The technician performed the check up as part of his diagnosis at the service call.Mr. [redacted] was satisfied with the outcome.We will be using the recorded calls to provide additional training to our CSR's to eliminate this issue in the future.Thank you,[redacted]General ManagerSanders Home Services

Randy K. & Bill S. showed up early for the job, introduced themselves and did an awesome job on my plumbing. They explained everything they were going to do and did a great job cleaning up after they were finished.

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Description: Plumbers, Plumbing Drains & Sewer Cleaning, Sewer Contractors, Construction & Remodeling Services, Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Water Heater - Tankless, Water Treatment Equipment,Service & Supplies, Energy Audits, Air Conditioning Repair, Heating Equipment & Systems Cleaning & Repair, Dryer Vent Cleaning, Water Filtration & Purification Equipment, Air Conditioning Contractors & Systems, Contractor - Home Performance, Sump Pump Contractors, Electricians, Heating Contractors, Contractor - Insulation

Address: 100 Park Dr, Voorhees, New Jersey, United States, 08043

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