Sanders Services Co

This company is a double-edged sword I had to have technicians out twice to fix a problem with my AC unit The fan motor was wired wrong and had burned out, so a technician came out and replaced it It turned out that the motor was bad out of the box, not the fault of Sanders, but of the manufacturer When I called them back about it, they were out the next business day, replaced the motor, and didn't bill me Fast forward months, and I get a bill for labor I contacted the owner, who said that the technician had no business saying I wouldn't be charged, that she expected me to pay, or that she would take it out of the technician's paycheck Not only is that not information I need to know, but you don't do your employees that way He did the job right, fixed a problem, and didn't see fit to charge to do the same job twice The way the owner undermined him, saying "He's just a tech." was completely rude and unprofessional If not for the techs, she wouldn't have a business Overall, I have nothing but good things to say about the technicians and nothing but bad things to say about management Use with caution