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Sanderson Trucking and Warehousing

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Sanderson Trucking and Warehousing Reviews (3)

Tell us whyThank you for the opportunity to respond to our clients concerns. We make every effort to properly service every client and if there is an issue we attempt to resolve it as amicably as possible. Our client came in for service and presented an extended service warranty contract to cover...

the needed repairs. The car was sold used at a [redacted] lot and the service contract that was sold to him is administered by a company in California. On Saturday morning the repair was diagnosed and an approval to repair was provided to us by the clients warranty provider. Our agent was instructed to call upon completion of the repair and get a payment authorization for the exact amount due. When we called in the afternoon to get the authorization the company division that provides payment was closed. (The payment division is closed on Saturdays). The amount owed to us was $780 and since we had no payment history with this warranty provider we reluctantly decided not to release the car. The client was understandably upset and he understood the position we were put in by his warranty provider. He was offered a replacement vehicle to drive until this was resolved but declined because he did not want to be responsible. The client was also offered the option to pay for the repair and seek reimbursement when his warranty provider opened for business. He declined that option also. This morning at 0930 we received payment direction from the clients warranty company, we immediately called our client and he arrived a short time later, paid his portion of the invoice and picked up his vehicle. Thank you again for the opportunity and please let us know if you need any additional information to close this matter. [redacted]Service and Parts Director###-###-####email [redacted]   here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Unfortunately I feel that their response was only because of my complaint to the Revdex.com but I do accept their offer and apology.  [redacted] from Crystal handled the situation on the phone with me very well and I have the upmost respect for the way he handled our conversation.   
Regards,
[redacted]

check number [redacted] was cut back to customer on Feburary 23, 2016. thought customer was coming in to pick up. but customer called and we mailed it out on March 4, 2016

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Address: 1569 E. McPherson Hwy., Clyde, Texas, United States, 43410

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