Sandgren Solutions

I ordered a motorized awning from ***, the new owner of Seattle Sun Control. He was friendly and knowledgeable when he came. It took several days for him to send the bid. As soon as I got the bid on May 26, I paid for half of the order. Due to Covid 19, he said it would take longer than the normal five weeks, which was fine.

The problems started when I contacted Lars-Erik on June 22 and asked he had heard from the manufacture about the status of the awning. He didn't respond. I sent another text on June 24. Still no response. I called several times and left messages. I sent an email on July 10 stating that I had not heard from him and that I was frustrated and would need to cancel the order if he didn't get back to me. I texted again on July 10. He sent a text saying that he'd call me that day. I left another phone message yesterday. It is now July 17 and I have not heard from him.

I contacted my bank to dispute the charge, $2,719.47, half the cost of the awning.

Two of my neighbors used Seattle Sun Control and were very happy with the service and the product. However, *** purchased the company this past spring. It is now connected to Sandgren Solutions a contracting company. Nobody answers the phone at either--both with *** voice on voicemail. Nobody answers the phone. I would not order from them again.