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Sandhills Moving & Storage

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Sandhills Moving & Storage Reviews (1)

Upon completely unpacking all boxes I am missing my 1 1/2 carat three stone diamond ring. On October 24th we had Sandhills Moving & Storage pack up the contents of our house at [redacted] Dr. and on October 25th move the contents to [redacted] Ct. The total amount for this service was $2,000.00 if we paid in cash and that is what we chose to do to get a 5% discount.I myself had packed up several items that were of sentimental value to me and also other valuables that I thought would be safer transporting myself.About a week before the move I had to take my 14k. white gold 1 1/2 caret three stone diamond ring and greek key band ring off due to an allergic reaction that occurs from time to time from wearing the white gold. I put the two rings in a small music box on my vanity in my bedroom and that is where they stayed due to the fact that the week before the move was very hectic with trying to get everything in order and services connected and disconnected and so forth.When I unpacked the box that the music box was in the greek key band ring came falling out of the box loosely as I took packing papers out of the box and I thought that was strange since everything else had been wrapped securely. I then came upon the music box and it was also unwrapped and open in the box which also was odd. I looked thoroughly through the entire contents of the box and even all surrounding areas and found no diamond ring.I also had my husband search with me everywhere through every piece of paper frantically looking for the ring. The ring was not there.Every box was unpacked and gone through completely before I called and reported this to [redacted] at Sandhills Moving & Storage.Upon calling [redacted] and completely explaining the situation to him his response to me was that he and his [redacted] had told me to pack all my sentimental and valuable items myself.I explained to him I had packed all of those items myself but these two rings were taken off my finger after that and left in the music box due to an allergic reaction. He said he would talk to his workers and get back to me. He notified me that he had spoken to all of his workers and none of them knew anything about it. At that point in time I asked him about the company being insured and bonded and he was not willing to cooperate. I emailed him as well and included a copy of the receipt for the ring and asked for the information again so I could file a claim with his insurance company and never received anything from him.I decided to file a police report at this point and took the necessary action and followed through with this. I do have a police report number and deputy name if needed.The deputy was in contact with [redacted] and the deputy also interviewed each of the individual workers that he could reach, there was one that he tried to contact several times to no avail.All of the individual workers that he did interview said they knew nothing about it.I chose Sandhills Moving & Storage after I researched moving company's and they were a local company so I felt more comfortable with them.I am very dissatisfied with Sandhills Moving & Storage and I feel that I have had a valuable ring taken from me and I would like to be compensated for this.Desired SettlementRefund for the amount of the ring or replacement.Business Response /[redacted]/Sandhills Moving and Storage is a local family owned business which has been servicing residents for over 17 years. Our primary goal is customer satisfaction. All of our employees are background checked; drug tested and put through a rigorous training program. With that being said, we take these accusations very seriously.For this particular relocation, an in-person pre-move survey was conducted a week or so prior to the move in order to review the estimate, go over our procedures and set expectations for the move. During the walk through of the residence, a jewelry box in the master bedroom was pointed out to the customer. At this time, the homeowner was made aware of our policy that all valuables such as Jewelry and money needed to be removed and transported by themselves prior to our packers coming to residence which they said they would do. On the day of the packing, our packers arrived and went through the walk through process where they once again noted that by policy all valuables are to be moved by the customer. At this point, the packing and the move commenced and the job was completed as planned. The initial feedback from the customer was positive as noted on our paperwork at the completion of the job. A few days later we were notified by the customer that a ring was missing. An internal investigation was conducted immediately and all crew members for the job were individually questioned regarding the whereabouts of the ring. Our findings were that our employees followed policy and that they did not have any knowledge of the ring. We informed the homeowner of our findings and that in order to pursue this matter further she would have to contact the local police department. The police were contacted by the customer and Sandhills Moving and Storage cooperated fully with the investigation and no charges were brought.Sandhills Moving and Storage completes hundreds of successful moves each year - we have a strong reputation to maintain in the community and we work hard on providing a high level of professional services to our customers. While we are extremely disappointed with the outcome of the move, we are not able to insure items that were never seen. Our hope is that the customer finds the misplaced item.

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Description: Movers, Moving & Storage Company

Address: 1052 N May St, Southern Pines, North Carolina, United States, 28387-4206

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