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Sandoval's Cafe & Cantina

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Sandoval's Cafe & Cantina Reviews (2)

*** Please See Attached Documents ***
Dear ***,I am writing you to say that we are sorry for the mistakes that you had when you calledthe restaurant to place a to go orderYou did leave a written complaint on January 2,2016, I received it January 3, around 12:pm and I
immediately called you and left you a voice mailI said that we were sorry and wanted to make you happyI statedat my name was Cathy S***, and left you my cell phone # for you to call me back.I never received a phone call from you, a few days later I received a letter from the I was really surprisedIn years of business that has never happenedto usWe take pride in making our customers happyI tell the staff constantly that the customer is always rightI am truly sorry that this situation happened to you and thank you for bringing it to our attentionBecause if there is a problem, we cannot fix it, if we are unaware of the problemI am sending you a check for fifteen dollars and a gift ertificate in the amount $in hopes that you will give us another chance to make ou a happy customer again, as obviously we have made you happy in the past as you stated that you have been coming here for fifteen years, and we greatly appreciate that.So again, thank you for telling us about your problem, so that we can correct it and make rightI hope that you will give us another chanceAgain, thank you, and attached is agift certificate for $25.00, and refund of$check made out to you.Sincerely,
Cathy S*** have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

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Address: 460 SW Miller Rd, Portland, Oregon, United States, 97225-6154


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