Sandpines Golf Links

Initial Business Response /* (1000, 5, 2015/11/02) */
AS OF OCTOBER - RV PEDDLER HAS RESOLVED ALL THE ISSUES WITH MR *** IF THERE ARE ANY MORE - PLEASE HAVE THE CUSTOMER CALL OUR NEW SALES MANAGER *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
RV peddler HAS NOT resolved any portion of my complaint? I am not even sure what they are referring to? I have received ZERO response from RV peddler, in fact RV peddler has ignored my complaints and refused to return any callsI want my warranty extended due to the length of time my Toyhauler has been not usable and I want a refund of my entire trailer or the amount over paidI would never do business with this company again
Final Business Response /* (4000, 10, 2016/01/22) */
Hi *** My name is *** *** and I'm the service manager at RVPeddlerI've been in touch with Mr*** on several occasionsOn December X XXXX I spoke with him about his issues and complaintsHe informed me he only had one issue that wasn't resolved at that timeThat issue was a mini-blind which he had not received yetIt has been ordered and received hereI have left messages on his answering machine in the last days that it was here and he could call to get it installedHe has not returned our phone callsAlso on Dec9, I offered to extend his factory warranty by daysHe said he would consider it after the mini blind was receivedUntil we hear from him I'm afraid there is nothing more we can doWe have bent over backwards to appease Mr*** but he refuses to have his issues resolvedIf you can reach him, remind him that we're trying to help
Thanks

Initial Business Response /* (1000, 5, 2015/10/28) */
THE ISSUES WITH MR *** HAVE BEEN RESOLVED

Initial Business Response /* (1000, 5, 2015/11/17) */
Thank you for bringing this to our attention regarding Mrand Mrs*** The ***'s purchase the unit in late September During the pre-delivery inspection (PDI) we discovered a few items wrong with the unit, our department has
fixed all concerns including the in stallion of windows
The windows were ordered and took a couple of weeks for our dealership to received them, once we received the windows we installed and finished up on the body repairs to complete the list of items the ***'s gave to our service department
The ***'s made a payment on their trade is that RV Peddler was not in possession of the trade until the purchase unit was completed RV Peddler received the trade on November 6, and with the help from the Mr*** received the payoff and sent the payoff on November 13, to Hughes FCU During the time the check was due - Hughes FCU called our dealership at the request of the ***'s for payment on the trade *** *** from *** understood that RV Peddler just received possession of the unit and sent a check off during that week On November 16, - Hughes FCU called our dealership to let us know that *** had not received the payment which was mailed six days before *** *** President of RV Peddler, was playing phone tag with Ms*** on November - regarding the payment
*** has received the money as of November and the account was cleared Per the complaint the ***'s are asking for compensation payment of $for travel time and a payment on the trade RV Peddler repairs on the ***'s purchase were over $and we fell all repairs and concerns have been meet and we believe that the ***'s are satisfied
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not satisfied how ever it doesn't look as though they will do anything to make things right (even though we were told they would)They were notified yesterday and advised that the mufflers that were to be replaced were not and we had to purchase an ice maker due to the fact the one in thw rv doesn't workOne more time as a consumer we got the shaftI know that since,we have taken delivery on this rv we will get stuck with the bill for having the mufflers replaced and for fixing the ice makerMy next step will be to contact Consumer Afairs and the State Board of EqializationThank you for your time and effortsThis is what happens to those that put their trust in those that are not trust worthy
Final Business Response /* (4000, 9, 2015/11/19) */
WE HAVE SETTLED WITH THE STRICKLANDS AND HAVE SENT A CHECK FOR $AS OF TODAY -
Final Consumer Response /* (2000, 11, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
RV Peddler is willing to send us a check for $and *** from the service department stated, "when you return to Bakersfield we will have the mufflers replaced and any other repairs completed, that weren't completed by the previous service manager"These terms,are acceptable to us at this timeWe would like to thank RV Peddler for their quick response and resolution in this mater