Sandpiper Cottages

Dear Sir or Madam,The replacement value of the goods that were lost was $A line list can be providedSincerely, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There can not be any resolution for the vast amounts of lost items unless and until the business makes a real effort at locating the items that are missingWe contacted the business multiple times asking what steps it has taken in finding our goodsBecause no steps were taken and because so many of our goods that were received were broken or damaged, we believe this is an instance of recklessness or gross negligence which is separate from the insurance coverage.We have confirmed personally with others who received items from the same truck that THEIR items were damaged or missing as wellIn fact I watched as the movers were unloading the truck in California, the boxes stacked more than feet high were literally collapsing on the movers inside the vehicleIt was a complete mess insideOf note, w still have items that the movers gave to us that below to OTHER people along their routeWhen we informed the company of this, NO action was taken to collect these items from us and deliver them to the other familiesWe likewise are convinced that similarly no real efforts were made to locate our goodsThis was reckless and negligent. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:To Whom It May Concern,I would like to address the fact that I did try to resolve my customers
issues.Although we moved the *** family there was no additional insurance taken out.It is the standard cents per pound per article.My goal is to make every move a smooth transaction and without intention of any damage or loss.My company strives on a 100%satisfaction.I do know we are under no obligation to pay any claim nor do we take any responsibility in this loss.We do feel bad about this incident so we are willing to compensate the *** family $I would also like to add that many times in many moves,even months later,we will follow up with a customer survey and we will usually get an occasional(we are missing an item) callWhen we follow up the customer they will indicate that they have found the that item nine times out of ten.Hoping to resolve this issue.Sincerely , Direct Moving & Storage,Inc

Dear Sir or Madam,The replacement value of the goods that were lost was $3924. A line list can be provided. Sincerely,[redacted]

The business has responded.  Please see below:To Whom it May Concern If, [redacted] not excepting my offer of $300 that's totally up to them (because they have 60 cents per pound insurance ),I try my best to find lost items ,but no luck,at this point I still don,t understand why they pay the driver balance in full when stuff was missing or broken  ,then 5 months later call me and told that items are missing  ?ID# [redacted] Direct Moving and Storage   ###-###-####