Sandpiper Property Management

The Business submitted a Settlement Agreement signed and dated August 10, by the CustomerPlease see the Settlement Agreement

Review: My family and I lived in a condo in Oxnard for 2 years. From the beginning we had issues. The day we moved in, the carpets were dirty. After contacting Sandpiper, we were advised we could hire someone and bill Sandpiper. We relocated and had to move in that day so we opted to borrow a shampooer and clean ourselves. We recently moved out of this property 6/13/15. Prior to moving we sent our 30 day intent to vacate letter. In turn, Sandpiper sent a return acknowledgement letter advising we would be responsible for rent through 6/13/15 in amount of $240.00. We paid this amount. We recently received a check for $365.00 out of the $1800.00 deposit stating we owed outstanding rent in amount of $540.00 along with carpet cleaning and other misc. work. The other misc. cleaning and painting I can deal with even though we painted the entire place and hired a cleaning place and paid $150 to have it cleaned. But I do have an issue with the rent they are claiming is outstanding along with carpet cleaning. I do not feel we should be liable for something that wasn't done upon us moving in. I have contacted Sandpiper management and no one is willing to listen or reply to my calls or emails. B[redacted] has emailed 3x only with generic computer generated responses. I have supplied him with the 30 day acknowledgment letter along with our email correspondence about the dirty carpets when we moved in. I have called numerous times and have yet to receive a call back.Desired Settlement: I would like to be reimbursed for the carpet cleaning in the amount of $345.00 or at least half of it reimbursed. I should not be responsible at all, but I am willing to split the cost since I should have had professionally cleaned and billed once I was given the option. I am also seeking the $540.00 in rent that is claimed as outstanding. We paid the $240.00 that was stated on Sandpipers 30 acknowledgement letter. If that was an internal error I would have expected a call advising of the error.

Business

Response:

The Business submitted a Settlement Agreement signed and dated August 10, 2015 by the Customer. Please see the Settlement Agreement.

Review: [redacted] is a property manager at Sandpiper Property Management. I lived for a year in one of her properties and she doesn't return phone calls, emails, or messages for weeks. Three different times we had the kitchen flooding with water, the bathroom pipes flooding water onto the floor, and an electric outlet that fell out of the wall and was sparking and each time it took weeks just to get a response. We would call and email and no response. When she would finally answer her phone she would say she's going to schedule a repair and then wouldn't. Finally we would have to say we were going to schedule our own repair man and deduct the amount from next months rent before she would take care of it. Then when we moved out they charged us over $1000 in cleaning fees when we left the house in better condition then when we moved in. When we first moved in we spent a whole day cleaning because the house was so dirty and then before we left we cleaned the house again. Deductions: "Full interior cleaning of unit including steam cleaning carpets to remove stains" $485 "Patched and painted holes throughout house" $374.69 "Removed trash from inside and out (two dump runs)" $225 "Patched hole in downstairs closet" $65 Total $1149.69 There had not been a professional cleaning prior to us taking occupancy, and we did a thorough house cleaning before moving out. We should not be charged for a professional cleaning given those circumstances. There were already numerous holes in the walls when we moved in. As per our conversation when you showed us the house, you were not planning on patching them and we were welcome to hang decorations. We almost exclusively used the hangers from some of your decorations that we put into storage. I don't believe that we should be charged for the hole patching and painting. I'm not certain what they are referring to with the trash removal. The trash cans were full but should have been emptied during the usual weekly pickup.Desired Settlement: We have tried to resolved this with Sandpiper and Mary Anne Watson for the last 5 months and she won't respond to us. My most recent attempt to resolve this was 1 week ago when I went in person to her office and she said she would call me the next day. I never got a call and I tried to follow up but my voicemails are not acknowledged and she doesn't call me. I want the majority of the deposit refunded as they kept it unfairly.