Dear MsV [redacted] We apologize that you experienced difficulty with your rent payment at Capital PlaceMark-Taylor is dedicated to providing an excellent living experience and customer service experience to all of our residentsIn reviewing your account, it appears that the rent amount signed and agreed upon in your lease contract is correct, however the amount chosen to set up for your auto payment was notWe apologize if there was any misunderstanding in the explanation of setting up your online payment account when you moved in Your lease charges have remained the same throughout your leaseIt appears that the balance on your account arose from the way your one-month free concession was usedThe concession was applied as a one-time credit at the beginning of your lease in November The amount you set up your auto payment for, determines how quickly this concession is used A credit remained on your account until May at which time your concession amount had then been depletedThis is when you were notified by management that a balance was owed on the account No additional fees nor increase in rent was charged to you, only the original amount that was stated in your lease agreementAs provided to you and as always, you are welcome to a copy of your account ledger showing all charges and credits on your accountAgain, we apologize if anything was misunderstood when you moved in or when you set up your auto payment account, and we can certainly understand how this caused some confusion and inconvenience for you Due to the misunderstanding and in a sign of good faith, we are happy to waive the balance of $balance that you were initially notified about and accept the corrected amount of $going forward We hope that the credit of $will help the initial adjustment when reverting back to the correct monthly rent amount to be withdrawn We apologize again for any misunderstanding and hope that we can improve your satisfaction with Mark-Taylor Residential and provide you an excellent living experience at Capital Place ApartmentsThank you for your residency
To Whom it May Concern,Thank you for providing information about your experience Before a formal response can be submitted we need to know which apartment community this is regarding Please provide the name and the address.Thank you, [redacted] Executive Assistant
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Thank you, Jennifer V [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
To Whom It May Concern: The Consumer currently resides at our community Our consumer moved into an apartment in February of In June of 2015, our consumer contacted the Leasing Office demanding a transfer because she was told by a neighbor that a previous Resident had passed away inside the apartment The Leasing Consultant explained that the lease contract offered a transfer with a day notice and payment of a $transfer fee The Leasing Consultant understood that the consumer was upset and escalated her concerns to me (Community Manager) I contacted the Consumer and explained that many people pass away inside their homes and since it’s a privacy matter, we don’t openly disclose these events I explained that the neighbor was correct that someone had passed away but that the neighbor had provided her with some incorrect information based on her own assumptionsIn addition, the apartment was re-occupied for several months before our Consumer moved in However, since our Consumer was concerned, I promptly approved the transfer, waived the day notice, waived the transfer fee and allowed the consumer to choose a new apartment Our Consumer is correct that her water usage bill was being estimated at gallons per month When the Consumer brought this to my attention, I explained that we use a 3rd party billing company for water billing The water meters have a transmitter that sends data from the meter to the billing company Recently, the billing company noticed that several water transmitters were not sending this data The billing company was responsible for notifying the Residents that the transmitter was not sending data and that their billing was being changed from actual usage to estimated usage (permitted by the lease) I offered to review the Consumer’s actual usage history in her new apartment Once the actual usage data was provided, we would be able to determine if she would be due any credits Our Consumer was aware that we needed to wait a full usage cycle before doing a comparison However, I am willing to offer a one- time credit to her account of $while we wait for the usage cycle to be completed Our Consumer is correct that fees were deducted from the refund check (as per the lease) When our Consumer turned in keys to the apartment, there was a final water bill that had not been paid and was, therefore, deducted In addition, our Consumer was told that rent would be due on the new apartment when keys were picked up Since she didn’t want to put any new money down on the apartment until she received a refund for the old apartment, the Leasing Consultant told her she would hold her rent check However, a few days later the Consumer changed her move in date and had a conversation with the Assistant Manager who provided new amounts The Assistant Manager received authorization from the Consumer to cash the check We have apologized to the Consumer if there was any misunderstanding In addition, the Assistant Manager offered to have her refund check couriered to our office so she could pick it up in person which would have been much faster than waiting to have it mailed Our Consumer declined this offer and waited until the refund check was mailed Rent for August was late but we waived the late fees as a courtesy since the mail had not arrived by the due date I am not aware of any emails that have been ignored and I am happy to address any outstanding matters with her In addition, I am not aware of any additional fees that were assessed to her account We value her residency and want to assist her in any way we can.Best Regards, [redacted] Dakota Community Manager
To whom it may concern,I do not accept this response even though the Mark-Taylor are now willing to reduce the charges by 50% because I cannot deny what I have already doneI have told Ms S [redacted] , an agent of Mark-Taylor, my standpoint and defense when she were willing to give me a 30% reduction by email on June I have argued for this final bill with Mark-Taylor for months, that is why I have to ask Revdex.com for the help.The reason why Mark-Taylor wanted to charge me totally $because they thought that I did not notified them and returned keys when I moved outIn Ms S [redacted] 's email, she told me that there was a notice that states "the resident has been absent from the Leased Premises without notice to the landlord".I want to declare again here that I definitely did return the keys and notify some agent in the leasing office when I moved outI did sign in a form and return keysI regret not to keep a copy of move-out form with me, or it could be an evidence to defend myself nowAs a student, I cannot imagine this kind of thing may happen to meSo I have to defend myself here now.First, it does not make sense that someone moved out without notice to the landlordWhy did I want to do like that? If it was because I lost keys, I could replicate one in Lowe's; If I lost all keys, I just needed to tell the leasing office the truth and pay for key chargesI cannot believe that someone would do such stupid things, moving out without returning keys and notifying the office.Second, if we read this final billing statement, we can find that there is a $gym key deposit refund, which means that I have returned the gym key when I moved outIs it possible that I returned the gym key but the leasing office did not know I moved out? Is it possible that I returned the gym key but did not return the room keys?So I think I only need to pay the water fee and cleaning fees.Thank you[redacted] ***
Dear MsV [redacted] We apologize that you experienced difficulty with your rent payment at Capital PlaceMark-Taylor is dedicated to providing an excellent living experience and customer service experience to all of our residentsIn reviewing your account, it appears that the rent amount signed and agreed upon in your lease contract is correct, however the amount chosen to set up for your auto payment was notWe apologize if there was any misunderstanding in the explanation of setting up your online payment account when you moved in Your lease charges have remained the same throughout your leaseIt appears that the balance on your account arose from the way your one-month free concession was usedThe concession was applied as a one-time credit at the beginning of your lease in November The amount you set up your auto payment for, determines how quickly this concession is used A credit remained on your account until May at which time your concession amount had then been depletedThis is when you were notified by management that a balance was owed on the account No additional fees nor increase in rent was charged to you, only the original amount that was stated in your lease agreementAs provided to you and as always, you are welcome to a copy of your account ledger showing all charges and credits on your accountAgain, we apologize if anything was misunderstood when you moved in or when you set up your auto payment account, and we can certainly understand how this caused some confusion and inconvenience for you Due to the misunderstanding and in a sign of good faith, we are happy to waive the balance of $balance that you were initially notified about and accept the corrected amount of $going forward We hope that the credit of $will help the initial adjustment when reverting back to the correct monthly rent amount to be withdrawn We apologize again for any misunderstanding and hope that we can improve your satisfaction with Mark-Taylor Residential and provide you an excellent living experience at Capital Place ApartmentsThank you for your residency
To Whom it May Concern,Thank you for providing information about your experience Before a formal response can be submitted we need to know which apartment community this is regarding Please provide the name and the address.Thank you, [redacted] Executive Assistant
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Thank you, Jennifer V [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **
To Whom It May Concern: The Consumer currently resides at our community Our consumer moved into an apartment in February of In June of 2015, our consumer contacted the Leasing Office demanding a transfer because she was told by a neighbor that a previous Resident had passed away inside the apartment The Leasing Consultant explained that the lease contract offered a transfer with a day notice and payment of a $transfer fee The Leasing Consultant understood that the consumer was upset and escalated her concerns to me (Community Manager) I contacted the Consumer and explained that many people pass away inside their homes and since it’s a privacy matter, we don’t openly disclose these events I explained that the neighbor was correct that someone had passed away but that the neighbor had provided her with some incorrect information based on her own assumptionsIn addition, the apartment was re-occupied for several months before our Consumer moved in However, since our Consumer was concerned, I promptly approved the transfer, waived the day notice, waived the transfer fee and allowed the consumer to choose a new apartment Our Consumer is correct that her water usage bill was being estimated at gallons per month When the Consumer brought this to my attention, I explained that we use a 3rd party billing company for water billing The water meters have a transmitter that sends data from the meter to the billing company Recently, the billing company noticed that several water transmitters were not sending this data The billing company was responsible for notifying the Residents that the transmitter was not sending data and that their billing was being changed from actual usage to estimated usage (permitted by the lease) I offered to review the Consumer’s actual usage history in her new apartment Once the actual usage data was provided, we would be able to determine if she would be due any credits Our Consumer was aware that we needed to wait a full usage cycle before doing a comparison However, I am willing to offer a one- time credit to her account of $while we wait for the usage cycle to be completed Our Consumer is correct that fees were deducted from the refund check (as per the lease) When our Consumer turned in keys to the apartment, there was a final water bill that had not been paid and was, therefore, deducted In addition, our Consumer was told that rent would be due on the new apartment when keys were picked up Since she didn’t want to put any new money down on the apartment until she received a refund for the old apartment, the Leasing Consultant told her she would hold her rent check However, a few days later the Consumer changed her move in date and had a conversation with the Assistant Manager who provided new amounts The Assistant Manager received authorization from the Consumer to cash the check We have apologized to the Consumer if there was any misunderstanding In addition, the Assistant Manager offered to have her refund check couriered to our office so she could pick it up in person which would have been much faster than waiting to have it mailed Our Consumer declined this offer and waited until the refund check was mailed Rent for August was late but we waived the late fees as a courtesy since the mail had not arrived by the due date I am not aware of any emails that have been ignored and I am happy to address any outstanding matters with her In addition, I am not aware of any additional fees that were assessed to her account We value her residency and want to assist her in any way we can.Best Regards, [redacted] Dakota Community Manager
To whom it may concern,I do not accept this response even though the Mark-Taylor are now willing to reduce the charges by 50% because I cannot deny what I have already doneI have told Ms S [redacted] , an agent of Mark-Taylor, my standpoint and defense when she were willing to give me a 30% reduction by email on June I have argued for this final bill with Mark-Taylor for months, that is why I have to ask Revdex.com for the help.The reason why Mark-Taylor wanted to charge me totally $because they thought that I did not notified them and returned keys when I moved outIn Ms S [redacted] 's email, she told me that there was a notice that states "the resident has been absent from the Leased Premises without notice to the landlord".I want to declare again here that I definitely did return the keys and notify some agent in the leasing office when I moved outI did sign in a form and return keysI regret not to keep a copy of move-out form with me, or it could be an evidence to defend myself nowAs a student, I cannot imagine this kind of thing may happen to meSo I have to defend myself here now.First, it does not make sense that someone moved out without notice to the landlordWhy did I want to do like that? If it was because I lost keys, I could replicate one in Lowe's; If I lost all keys, I just needed to tell the leasing office the truth and pay for key chargesI cannot believe that someone would do such stupid things, moving out without returning keys and notifying the office.Second, if we read this final billing statement, we can find that there is a $gym key deposit refund, which means that I have returned the gym key when I moved outIs it possible that I returned the gym key but the leasing office did not know I moved out? Is it possible that I returned the gym key but did not return the room keys?So I think I only need to pay the water fee and cleaning fees.Thank you[redacted] ***