Hello ***, I am very sorry about your experience with Sandpoint Property Management I have reviewed your file, talked with the owner of the property and our staff members and I am very sorry to learn that your experience with our staff The situation should absolutely have been handled differently I understand your frustration having made a hour drive and then not being able to view the property There is no excuse We conduct regular staff training and actually meet every morning from 8:to 9:to discuss any issues with each managers portfolio We take full responsibility for the situation and have taken steps to ensure it does not happen again Please let me know an address where we can send reimbursement Ned
Thank you for contacting us regarding Mr [redacted] 's complaint, as we have not personally received a complaint from him regarding his application processWe process all completed applications in the order in which they were received and we do our best to expedite the processWe understand the urgency involved with finding a rental to call homeOur application process does take to business days to completeOften times our processing is delayed due to external reference requests in which we have no control overApplicants are also often confused why their application is not ready for processing until we have a completed application, all of the required documents and a paid application feeIf an applicant turns in their application and required documents on the 1st but does not pay the fee until the 8th we do not begin processing until the 8thIn regards to Mr [redacted] we have sent a letter to him explaining the application process and we included a refund of his application feeWe do hope this will resolve any feelings of dissatisfaction he may haveI have attached a copy of the letter for your records.Please feel free to contact us with any other questions or concerns.Thank you, [redacted]
Hello ***, I am very sorry about your experience with Sandpoint Property Management I have reviewed your file, talked with the owner of the property and our staff members and I am very sorry to learn that your experience with our staff The situation should absolutely have been handled differently I understand your frustration having made a hour drive and then not being able to view the property There is no excuse We conduct regular staff training and actually meet every morning from 8:to 9:to discuss any issues with each managers portfolio We take full responsibility for the situation and have taken steps to ensure it does not happen again Please let me know an address where we can send reimbursement Ned
Thank you for contacting us regarding Mr [redacted] 's complaint, as we have not personally received a complaint from him regarding his application processWe process all completed applications in the order in which they were received and we do our best to expedite the processWe understand the urgency involved with finding a rental to call homeOur application process does take to business days to completeOften times our processing is delayed due to external reference requests in which we have no control overApplicants are also often confused why their application is not ready for processing until we have a completed application, all of the required documents and a paid application feeIf an applicant turns in their application and required documents on the 1st but does not pay the fee until the 8th we do not begin processing until the 8thIn regards to Mr [redacted] we have sent a letter to him explaining the application process and we included a refund of his application feeWe do hope this will resolve any feelings of dissatisfaction he may haveI have attached a copy of the letter for your records.Please feel free to contact us with any other questions or concerns.Thank you, [redacted]